Big Bazaar / FutureBazaar / Future Retail / HomeTown

[Resolved] HomeTown — Product Not Delivered

Phanipriya

from Bengaluru, Karnataka

Address:

Bangalore, Karnataka

Hi, I've placed an order for a shoe rack (worth Rs.4000) with Hometown (Marathahalli branch). I've made an advance payment of the full amount on 24-Oct and the delivery date has been given as 8-Nov. Its been a month now and I haven't received the order yet. Whenever I call at the outlet, they either leave me on hold or say they'll get back to me and end my call. I've made at least 20 calls and frustrated with their poor customer service. So I am registering my complaint. Can you please against them and help me get my delivery?

Order No: [protected]

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Aug 13, 2020

Complaint marked as Resolved

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Comments

Big Bazaar / FutureBazaar / Future Retail / HomeTown Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Phanipriya,

We regret the inconvenience caused to you. I am Priya from Future Group. This is to inform you that we have taken a note of your concern and we would like to assist you in the same. Kindly write to us at [protected]@futuregroup.in along with your contact details and reference id 9562 and we will get in touch with you.

Regards,
Priya
Future Group Care

Big Bazaar / FutureBazaar / Future Retail / HomeTown Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Phanipriya,

Just a reminder that we have not received any response from your end.

Regards,
Priya
Future Group Care

arabinda.patra

from New Delhi, Delhi

I have purchased mattress 2 weeks back on 28th Jul, and it was committed to be delivered by 2nd but it was rescheduled thrice. Till now not delivered. Call center doesn't have any answer for this. Don't know when I'll get this product. Very pathetic service.