[Resolved] Hometown Pune — Wrong product supplied and not replaced | |
We bought a mattress of dreamline company the first time vide receipt no 7575. The size was 75 x 60 finding this to be good we bought the second mattress and asked for the same quality as the first, we were supplied a second mettress. This was much thinner and had a white thick cloth around it, preventing the drawer in the bed (captain bed bought from hometown pune) from closing . We have been waiting for a replacement for more than 3 months now. Today the replacement that arrived was very similar to the one we had earlier. Please refrain from buying things from Hometown. People can contact me for details Phone number [protected] Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 2 Comments | |
Comments
Dear Ms Ahuja,
This message is from HomeTown. This is with regards to your complaint on https://www.consumercomplaints.in.
We regret the inconvenience caused.
After the stated problem was reported to the store, the team had had done the necessary fact findings and had requested to grant some days to get the adequate stocks. In the meanwhile we had requested you to use the delivered matress.
Currently we are unable to reach you on the mobile no [protected] & the alternate number [protected] (found in our system) is continuously ringing.
We request you to kindly write to us on [protected]@home-solutions.co.in and confirm your availability for the replacement. We will revert at the earliest.
Warm Regards,
HomeTown Customer Service.
This message is from HomeTown. This is with regards to your complaint on https://www.consumercomplaints.in.
We regret the inconvenience caused.
After the stated problem was reported to the store, the team had had done the necessary fact findings and had requested to grant some days to get the adequate stocks. In the meanwhile we had requested you to use the delivered matress.
Currently we are unable to reach you on the mobile no [protected] & the alternate number [protected] (found in our system) is continuously ringing.
We request you to kindly write to us on [protected]@home-solutions.co.in and confirm your availability for the replacement. We will revert at the earliest.
Warm Regards,
HomeTown Customer Service.
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