Hometown Pune — Pathetic Staff and Service

Hi,
I don't know whether you will read this mail or fool me as all of your staff is doing for past 1 week. I had booked a sofa and center table on 28th March challan no: [protected] from Hometown Pune worth 55, 000. I was told that it will be delivered on 8th April. However, I got call on 4th that centre table has failed a quality test so it will be now delivered on 20th April. I foolishly agreed to that as well. Then on 9th I finally got the sofa delivered which to my horror was having one small sofa having wood carving design exactly opposite of the other one. I immediately called customer service that there is a mistake from your side. The lady told need not to worry, they will contact us soon, However that day passed neither the sales person (Zaheer) nor the customer service. Finally next day Zaheer called and said he will enquire the matter and came back next day on 12th telling that that was the same sofa which I booked and design flaw is not their mistake. I asked for his Customer Relation Manager Ravindra, who too was as ignorant as Zaheer and not ready to accept his mistake. I asked them to come to my house have a look then decide yourself, he said he or no body cannot come as Sat or Sun they have sales pressure. Finally I took pictures of my sofa and traveled 25km to shop and showed them. The guy instead of admitting his mistake behaved like a cop asking questions like are you absolutely clear that the day you saw the sofa didn't had the flaw and all that. I reached break even point and threatened to put a consumer case and also put a mail to my company employees regarding the service, he said he will try to resolve the issue in 1 day. But nothing has happened so far. The only thing I can make make out from my experience is:
1. Hometown is high show shop filled with fake things.
2. Your staff doesn't have common sense, dignity & honesty.
3. Customer Relation Management doesn't aims to have better relation with customer rather make fool of them.
4. You have no feeling for customer emotion, seeing the number of complaint on website, I congratulate you for mastering the art of deciet.

I would and should launch a consumer case against you and forward my woes to everyone I know. Atleast I will circulate a mail to 20k collegues of my company. Hope 5k of them read and refrain going to your shop.
Thanks for helping me learn a lesson
Abhishek