[Resolved]  Hometown Rajarhat / Asian Tiles — Wall tiles

Address:

West Bengal

I had very sorry experience securing the delivery of Asian tiles. Being a novice I did not realise that the tiles are not stocked on site. I had first purchased 13 boxes of Regal Silver on 22 March 2011, and realised that it would be home delivered on 26 March, which it did. My plumber started work the following day, but told me to purchase 3 more boxes. I paid the money for 3 boxes on 29th March and the delivery date on the receipt was today ie 2 April. This 'gap' was because apparently the main stockist of these Asian Tiles have run out of stock. I had kept in touch with both of them and was told that the truck has arrived, but labours did not turn up. Today I was told that the stockist has received the tiles but due to shortage of labour it cannot be shifted or something to that order. It will reach Hometown only by late evening of Monday 4th March. All this translates into our misery of putting up with half built bathroom. The floor representatives are very polite and helpful but the delivery mechanism in absolutely disgusting, putting it mildly. Such shabby service, after taking the money, is not acceptable in these day and age and we ought to develop a mechanism of customer compensation should the vendor fail to deliver within the stipulated date.