[Resolved] Hometown Store, Great India Place, Noida — Grievances on Design and Build Team | |||
We read the ads by Home town in TOI - Delhi Times and as per the facts (which unfortunately we believed in) headed to Home Town Store at Noida to register in hope of getting our home renovated. We met Ms Geetika Juneja at the store in Noida on 05-May-2010 for providing a design option. We very clearly mentioned to her that we were looking for a fast execution of the project & if we are satisfied with the quality of work we will go for a complete re-design of our apartment . We paid an amount of Rs 7999 /- via cheque for design of Drawing dining are and one bedroom. Today on 14-July-10 which is 2 months + 9 days later the design is still not ready. The suggestions for bedroom have been completely forgotten We have following serious concerns: 1. We never saw an eagerness of your representative to work on the project, rather than us getting updates we were constantly following up on her. 2. On a random basis whenever we called we were told that she is on leave. When we smsed her, she claimed she had'nt even received that. 3. We gave comments on the design shared by her on 19-June-10 in Person ( 2nd visit to the store in hope of closing the plan/ getting budget etc on same day so that we could give a go ahead for execution), but did not get a single update via e-mail or phone call after that meeting, forget anything being finalized the same day. 4. Geetika finally called on 12-Jul-10 and when we raised same concerns she disconnected the phone on some pretext with a promise to call again which we have not received till date. We are completely dissatisfied with the results so far and have no faith in the tall claims made by the store in TOI. Due to lack of professionalism and commitment from the team we have requested (via email on 14/07 to [protected]@home-solutions.co.in ) to cancel our request but so far there is no response from the store. We will never ever recommend Home town design and build option to anyone Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 6 Comments | |||
Comments
My hisband and I got fascinated by the ad "Ab Ghar banana kitna aasaan, " Since we both have challenging jobs at professional level, we decided to go through Home Town for renovation of bathroom.. We shelved out advance payment and purchased the stuff from Home Town for bathroom, to begin with (we had plans to redo our flat, which we told representatvies very clearly). Right from Day 1, there was no enthusiasm of getting the work done. The labour wuld reach at site around 12 noon or later. Wuld have lunch nicely in the bedroom attached to the bathroom. They wuld lie down and wuld nt bother their pan peeks or oil laden hair wuld spoil the walls and floors of bedroom. They wuld happily go back around 3pm. After noticing two days, I checked with the representatives, they informed me that as per plan, the work wuld be over in 9-10 days. and per day 2-3 hrs of work are required. No one from Home Town monitored the work for one week. The so called sub contractor wuld come hurriedly, picks up laboureres working in adjoing houses of colony and wuld leave. Then started the exchnage of phone calls, sms and emails ( which were one sided--obviously from our side only). The work was to get over by June mid. Now we are in August end and there is seepage in the bedroom of our neighbours who live one floor down. The QUALITY of producvts sold by Home Town--dont fit properly (due to design fault) by their own workers. Level of Committment and Enthusiasm is ZERO in their staff. No one shuld trust their ads and materials..
u were lucky not to have the design. iam the unlucky one who got the design on time and got the work started. my project was worth small amt. of 1.15 lacs. til date after two months they have not finished the project, wth silly excuses i am still running after them with a lot many small problems in work as well.it seems them 30 to 40% margins r really not enough. gud luk to all o[censored]s( hometown customers).
mail me at [protected]@gmail.com
mail me at [protected]@gmail.com
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Future Retail Home Office, 4th Floor, Tower C, 247 Park, LBS Marg, Vikhroli (West), Mumbai, Maharashtra, India - 400083
we have purchased a revoving chair vide its receipt no.[protected] dated 25.07.2010 by making advance payment.
as committed by showroom of home town situated in sect.18 noida the chair will be delivered with 7 days but said chair was delivered after 15 datys.
thareafter also some parts were missing .
still chair is not been assemled.
sunder khatri
[protected]