[Resolved]  Hometown Vikhroli — Fraud - Have taken money with no visibility on item delivery date

Address:

Mumbai City, Maharashtra

I had ordered furniture worth 90,000 from Hometown Vikhroli. Was promised delivery dates for all 4 purchases - Bed, Mattress, Dining Table and Wardrobe and that furniture would be set up the very next day of delivery. The bed was delivered on time but I had to follow up multiple times with call centre to send a guy to set it up which yielded no result. Visited the store twice and after several follow ups got the guys late night to set up the bed. The mattress delivery was delayed by a day and they delivered wrong set of pillows which the store told me not to use and that they would replace them in 3-4 days. I followed up in store and on call centre for around 20 days before I got the original pillows delivered. Wardrobe delivery was promised within 21 days, a day before delivery date, I got a message saying "as informed, delivery date is pushed back by 10 days" without providing any information. again had to follow up with store and call centre to no avail. On the next promised delivery date I called them again and got to know they had pushed delivery back by another 10 days without any information. 15th September 2013 (which is today) was the date promised by the in store personnel. Again on inquiring I have come to know that the wardrobe is still out of stock and they have no visibility of delivery date. In summary they now hold my money with no promise of delivery of the item ordered. Its a case of fraud with the customer and I have no clue how to get my money back from them. Their customer care is absolutely incompetent and they have no regard for their customers and are committing fraud. Strict legal action must be taken against them, will recommend that no one visits this store in Vikhroli.