[Resolved] HomeTown — Worst service - Delay in delivery for more than 60 days | |||||
I purchased several products from Hometown on May 25th worth Rs. 72000. I was promised a delivery date of June 20th (which is already 25 days from the day of Booking). Some of the items were delivered in July 2nd week. However, a couple of other items are not delivered yet. i.e even after 60 days of purchase. I have paid everything upfront. Also, in the products that were delivered in July 2nd week, some parts were missing. I have made several phone calls and visits to the Hometown. No proper response. I was given a couple of phone numbers for escalation. They are not lifting the phone calls at all. I am really really frustrated. Was this information helpful? | |||||
Aug 14, 2020 Complaint marked as Resolved | |||||
 6 Comments | |||||
Comments
Dear Mr. Sinha,
This message is from HomeTown.
We deeply regret the inconvenience caused to you.
The bed was delivered on 14th Oct and assembly done within 48hrs to your satisfaction.
For any further queries please feel free to write us on [protected]@futuregroup.in
Assuring you the best of our services.
Sincerely,
Customer Service.
This message is from HomeTown.
We deeply regret the inconvenience caused to you.
The bed was delivered on 14th Oct and assembly done within 48hrs to your satisfaction.
For any further queries please feel free to write us on [protected]@futuregroup.in
Assuring you the best of our services.
Sincerely,
Customer Service.
Dear Senthil,
I am Priya from Future Group. This is to inform you that we have taken a note of your issue and would like to get in touch with you. Kindly provide us with your contact number at [protected]@futuregroup.in along with your reference id 11745 so that we can get in touch with you.
Regards,
Priya
Future Group Care
I am Priya from Future Group. This is to inform you that we have taken a note of your issue and would like to get in touch with you. Kindly provide us with your contact number at [protected]@futuregroup.in along with your reference id 11745 so that we can get in touch with you.
Regards,
Priya
Future Group Care
Dear Senthil,
This is Priya. We hope you are satisfied with the resolution as our team got in touch with you. Kindly let us know if you need any further assistance.
Regards,
Priya
Future Group Care
This is Priya. We hope you are satisfied with the resolution as our team got in touch with you. Kindly let us know if you need any further assistance.
Regards,
Priya
Future Group Care
Hello Priya,
As I mentioned in my compliant "Also, in the products that were delivered in July 2nd week, some parts were missing"
a couple of drawer planks were missing. This is still not resolved yet. I have called them several times. NO use.
Thanks for taking care of delivery of Queen Bed though. It was delivered in first week of August (almost 70 days since it was booked)
Now, it is another two months over... i.e 4 months over. Till now the issue on missing drawer planks is not resolved.
And, Nothing is compensated for delay in delivery.
-Senthil
As I mentioned in my compliant "Also, in the products that were delivered in July 2nd week, some parts were missing"
a couple of drawer planks were missing. This is still not resolved yet. I have called them several times. NO use.
Thanks for taking care of delivery of Queen Bed though. It was delivered in first week of August (almost 70 days since it was booked)
Now, it is another two months over... i.e 4 months over. Till now the issue on missing drawer planks is not resolved.
And, Nothing is compensated for delay in delivery.
-Senthil
I would like to bring to your notice that, the issue on missing planks is still not resolved yet. Please note that it is already more thaan 9 months since I booked and 6 months since it was delivered. I have made innumerous number of calls to hometown at Marathahalli, Bangalore. But of no use. I paid full money for my product up front and the service I get is the worst in my lifetime. Havent seen such poor service ever anywhere.
If anybody from hometown management is noticing this, can you fix it asap ???
Priya, you have not responded too.
If anybody from hometown management is noticing this, can you fix it asap ???
Priya, you have not responded too.
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Home Town — Delivery Date
I bought a bed from Home Town, The Great India Place. They are delaying the delivery of the bed. They are already 5 days late (as per the date given on the bill) and still they are not able to tell us when they can deliver the bed.My Bill No. - [protected]
Sarwesh Kumar Sinha
[protected]