[Resolved] Honda — misbehaviour of the Showroom People. | |
Last year i bought honda activa from Pick Up Honda Showroom Faridabad for my sister from last 15 days we are facing problem with battery my sister logged a complaint at showroom, she had given her honda scooter for servicing, 2 days back they had committed to get it resolved or replaced when she had asked for the replacement they said go to any of the exide showroom this is not our job.Even then she had approached the Exide battery showroom they have refused for the same.Now today morning i called up customer care PICK UP HONDA they are not bothered about the inconvenience, they said do what ever you wanna do, the behaviour of the lady at customer care was very harsh[protected]on this no.I believe honda is a brand name i think they dont have that quality showroom to satisfy the customer which results with the bad reputation of the Company who is the sufferer and looses customers. Next month is my second sisters birthday and i was planning to buy one more honda for her but you people have surprised me with this service, i wont buy any Honda in future. Is it possible to Solve my Problem just let me know and kindly take an action against Showroom to save ur Buisness. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 44 Comments | |
Comments
Hi, Yesterday I purchased my wife's dream bike Honda Activa from Nawab Honda Gurgaon But had a very strange experience. Bike stopped after running initial 3Km and not starting now. Probably Dealer has not filled 1 liter petrol which he claimed or they delivered bike without initial inspection. I am writing here because I admire brand Honda but this kind of substandard services by Honda's dealer network can badly damage reputation of Honda. I am confidante that Honda will take proper measures to control quality of after sale services and to control corruption prevalent in network. Hope Honda will ensure the quality of after sale services and make us feel proud to be associated with Honda. Regards
To,
The chairman.
Honda company
india.
dear sir,
I am Brijeshkumar Hirubhai Patel (14/A, Pramukh swami nagar no.2, TP-13, Chhani Jakat Naka) from vadodara, Gujarat. i am regularly servicing my Honda Shine Bike No. GJ-06 DL 5597 at Downtown Honda, Chhani Jakat Naka, Service Centre. I have last servicing my bike on 14.12.2013 at the service center.But Aftre service, It was found the steering was very hard and not working properly and bike was sliding on one side after the service, Whcih was not before service. I got the service centre but they have just some adjustment for the same and giving it is corrected.
I have again going for complaining the same but the person and in charge Manager Mr. Pandya refused to correct the same. I am now losing my impression with your company HONDA which are giving best of services in the world. Best example was of Honda company also get back the CARS from market for correcting last year.
But I am afraid that HONDA DOWNTOWN MOTORS Service Centre, Vadodara don't get it right for your company.
I hope some one from the HONDA company get me help for good and correcting my impression.
Hoping for best reply from the world best company.
Thanking you,
B.H.Patel
Vadodara
Mob:[protected]
The chairman.
Honda company
india.
dear sir,
I am Brijeshkumar Hirubhai Patel (14/A, Pramukh swami nagar no.2, TP-13, Chhani Jakat Naka) from vadodara, Gujarat. i am regularly servicing my Honda Shine Bike No. GJ-06 DL 5597 at Downtown Honda, Chhani Jakat Naka, Service Centre. I have last servicing my bike on 14.12.2013 at the service center.But Aftre service, It was found the steering was very hard and not working properly and bike was sliding on one side after the service, Whcih was not before service. I got the service centre but they have just some adjustment for the same and giving it is corrected.
I have again going for complaining the same but the person and in charge Manager Mr. Pandya refused to correct the same. I am now losing my impression with your company HONDA which are giving best of services in the world. Best example was of Honda company also get back the CARS from market for correcting last year.
But I am afraid that HONDA DOWNTOWN MOTORS Service Centre, Vadodara don't get it right for your company.
I hope some one from the HONDA company get me help for good and correcting my impression.
Hoping for best reply from the world best company.
Thanking you,
B.H.Patel
Vadodara
Mob:[protected]
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The Manager,
Honda Sales
Your Executives at the ofiice are delivering all wrong information and do even know how to respect a customer. I does'nt mean that Activa has more demand and your executives speak the way they want to the customer.
On 28th of Oct'11 your Sales Executive Mr. Suresh of Prathul Automobiles Pvt. Ltd., Kondapur approached Value Labs Office for sales of Honda Activa that would be delivered in 15 days. When my friend asked him that he doesn't need a vehicle but my friend requires it, the sales executive told my friend that no issue you can book during the delivery of the vechile the name can be changed in the documents. After 21 days on 18 Nov'11 when we went to the showroom for collecting the vehicle, a new sales exective tells that no Sir in Temporary registration the name of the Owner who has booked the vehicle will be appearing and the name cannot be changed now later when going for permanent registration it can be changed which is totally a false statement. When we insisted that I want the name to be changed right from the begining from temporary registration, he and we discussed with his sales manager and finally planned to change with new invoice but needed a clearance from his Branch Manager, Mr. Diwakar. Mr. Diwakar when contacted rejected it and told its not possible. When I and my friend went to discuss with that why his executives and misguided us, he asked me who are you and to go out of the showroom. When I was discussing with him very respectfully, he was simply asking me to go out of the showroom, instead of verifying when his executives have really misguided us. Doesn't this Great Branch Manager even know how to respect a Human or a Customer. Though I was respecting him he was still speaking in his own way and single point asking me to go out the showroom.
WHY does Honda recruit such who donot know how to respect a CUSTOMER?... What business will he make for Honda...?
WHY is Honda recruiting such a Manager who is spoiling the reputation of the Company ...?
I am too a vendor and know well that CUSTOMER IS GOD and HOW TO RESPECT A CUSTOMER.
This is the first time I met such a person and felt very embaraced the way he spoke to me - How can any one ask a customer TO GO OUT OF THE SHOWROOM
NO ONE SPOKE TO ME IN THAT WAY NEITHER I SPOKE TO ANY ONE SO, NOT EVEN TO MY ENEMY...
All I want is Mr. Diwakar, Branch Manager needs to learn how to respect any individual..
Finally he told my friend to cancel his booking and asked me to book the vehicle and the same vehicle will be delivered in 2 days to me. This solution could have been provided cooly in the begining only. But I have some Self Respect and didn't accept the vehicle and cancelled the booking. This is one loss of sale from one customer may be how many more in Future...