[Resolved]  Honda Cars — Harresed by Honda, Hate Honda, Horrible Honda....!!

Address:

Gujarat

Hi,
I had bought a Honda City Exclusive in Oct 2010 and since then my nightmare has begun.
Let me list down my grievances against the product, dealership, service partners and extremely horrible staff that they have (who are expert at humiliating and fleecing the customers)
I have purchased this car from Emerald Honda and the initial experience itself had been extremely pathetic. I had to follow up for each documents and fight for getting the committed product.
However, the worst story began when a couple of months back I found some part at the bottom of the car hanging loose and touching the road. I went to Emrald Honda the authorized service center and described the problem. I was told that the space guard (or something like that, as I do not remember the name of the part exactly. But a part that is at the bottom of the car) has got damaged and that I will have to get it replaced at full cost. Now I am the only person to use/drive the car and I know that there has been no such accident or incident which would cause a space guard to break/tear up. I explained the same to the service center staff but I was humiliated and laughed at, as if I am a liar, and very clearly told that you will have to pay the full charges for getting it repaired/replaced. After much efforts to persuade the staff I failed and finally agreed to pay for getting it repaired. Now, how can a space guard get damaged without any reason? Is the quality of Honda city so poor ????? How can a company like Honda have such authorized service partner who hires staff that insults the customers…???
As if this was not enough, I went again to Emrald Honda your authorized service center in ahmedabad for scheduled servicing, on 4th Oct 2012. And had to suffer yet another round of horrifying experience of rude behavior of staff, humiliation and insult.
When I gave the car for servicing, I was told that engine oil change is not required as the number of KMs used between the previous service (when the engine oil was changed) and the current service dose not require engine oil change. However, to my horror when I went to pick up the car I was charged for the same. If this is not cheating what is…???
While giving the car I had categorically mentioned that there is a bubble in the car tyre provided by Honda during the purchase, and It can cause fatal accident and needs to be looked into. However, they did not do anything about it and when I raised this issue while picking back my car they dismissed my concern with utter casualness that the tyres are from MRF and they cannot do anything about it. It was evident that they were not concerned about my safety and interested only in making money through wrongful means. I sought to report this to the senior manager at the workshop and one Mr Nirav Shah came to me and started talking with much arrogance even before I could start explaining my problem. I was sure that my efforts will go in vain, yet I tried to explain him how casual their service staff and approach is, but I was subjected to much humiliation and threatened to be thrown out of the premises since it is tarnishing their image with other customers who were present there. I WOULD LIKE TO REGISTER A STRONG OFFENSE AGAINST THE BEGHAVIOR OF MR NIRAV SHAH.
Further, I was told that the washing of the car is included in the service package and due charges were taken from me and yet I showed them the washing was of extremely poor quality and there were many parts of the car with lot of mud and dust. I have also taken the photographs of the same in case you require it as a proof. I dared to register this problem with the staff and yet again was threatened and insulted.
One more example and experience of poor quality of product and service is that my front bumper (below the front bonnet) got dislocated due to a slight touch by a cyclist. I requested them to repair it and they simply refused to do so. The service center claimed that it is irreparable and I will have to get it replaced by paying full cost. My question is..??? is the product so delicate that by a slight touch it gets dislocated and damaged so much that it becomes irrepairable…???? I tried to raise the same and by then it was evident that the staff, especially Mr Nirav Shah was not interested and in no mood to listen to their customers and almost manhandled me and started pushing me out of the premises. And since I had paid my bill, their purpose of making money was solved and were not interested at all in their customer problems.
Honda has been disappointing, such that they are offering the same model currently with many more features such as sun roof and automatic gear at more then 40% lesser prize then the prize at which I had bought my Honda city. It dose make me feel cheated.
Honda, has indeed made me miss my Maruti Suzuki Alto (which I sold of to buy a Honda City), which I feel was much much superior to Honda city in terms of value, product experience, durability, reliability, utility and above all service.
To summarize :
• Honda city is of much poor quality, durability, reliability, with parts that breaks at slightest of touch (or so I am made to believe by the authorized service center, Emrald Honda ahmedabad)
• Honda makes the customers feel cheated with frequent and significant price cuts in the same product (which also reduces the ownership value of the existing customers)
• Honda and the Authorized Service Centers (Emrald Honda, Ahmedabad) are interested only in making money. Quality of service is extremely poor, charges are taking without proper justification or prior intimation.
• Honda and the Authorized Service Center (Emrald Honda, Ahmedabad) has no regard for customer safety
• Honda and the Authorized Service Center (Emrald Honda, Ahmedabad) Staff is extremely untrained, arrogant, rude and expert at insulting and fleecing customers.
I have decided it is enough…. And If the issues are not addressed to my satisfaction, I shall go viral… in fact to my surprise when I shared my experience with my friends who too owns a Honda, all of them expressed similar sentiment and a couple of them who are due to change a car have already decided to abandon Honda and go for other options.
Hope………………….
Niraj Mehta

My car details as follows: