[Resolved] Honda CB Twister — no spare part available and bad customer care | |||
It has been about 7 months that we have asked and complaint about the visor of the bike. and about 2 months we have complaint about the magnet coil part of the bike due to which the bike is not in running condition. The company is not replying the emails and the service center PARADISE HONDA is blaming that the company is not sending the spare parts. The are giving us a bad service responce and not giving the time in which the bike will be repaired. The bike is in the service center from a long time. The email sent to the company is as mentioned under:- Owner's name : Mukesh Sharma HONDA CB Twister (self start without disk brakes) Address : 105/2 Rajpur Road Dehradun. Model Code : MA Sold on : 15 / 07 / 2010. Frame No. : 2GA8047977 Engine No.: 0072270 Registration No.- UK-07-AF -1596 Invoice No. 10IN01131 Dealer Code : UA010002 Contact No. : [protected] [protected] E- Mail : [protected]@live.com Complaint- It has been 4 months we have informed the service centers of our city about the accident that occoured and the head lamp and the visor have been broken. And 1 month for the time there is problem in the bike's magnet form which the electric current in the bike is produced. According to the Paradise honda service center the whole magnet part is to be changed and this is a manufacturing fault. We found that the parts of the bike are not enough reliable and from the time given above we are not getting any genuine honda part at the spare part section of paradise honda. The Showroom & service center officials informed us that the company is not sending the ordered spare parts. The bike is in the warranty period and we are having a bad impression about the company's service. Please kindly send the spare parts to PARADISE HONDA service center Dehradun or Refund us the given Amount by us while we bought the bike as we are facing too much of trouble because of this bike and having loss in our business. Please give us a time limit in which our bike will be repaired & our problem will be solved otherwise we would have to take legal action against the company. Reply as soon as possible. Thanking You! Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 12 Comments | |||
Comments
Dear sir,
I complaint you about my Honda Cb Twister, and the complaint is thal till now the part’s is not come at service center. I am sick off your company and your service, my bike is your service center till one n half month. Why I bought this bike for this purpose if you are not able to give good service why you make it.I am not getting result by you. Sir service center manager told me I have no part’s then what can I do? Why didn’t you understand my problem? My exam is start of 8-mar-2011 and I also do the job just suggest me how can I manage without bike? If you are her in place of me then what will you do?
It’s my request plaz solve my problem in a short time if I will not get my bike then may be I will lost my Job and I belong to a middle class family. So far I’ll wait otherwise I am coming in your noida factory. You just give me ok.
Address:-Sumedha Honda City Center, Gwalior (M.P.) Name:- Jyoti tomar
Contact no:- [protected], [protected].
I complaint you about my Honda Cb Twister, and the complaint is thal till now the part’s is not come at service center. I am sick off your company and your service, my bike is your service center till one n half month. Why I bought this bike for this purpose if you are not able to give good service why you make it.I am not getting result by you. Sir service center manager told me I have no part’s then what can I do? Why didn’t you understand my problem? My exam is start of 8-mar-2011 and I also do the job just suggest me how can I manage without bike? If you are her in place of me then what will you do?
It’s my request plaz solve my problem in a short time if I will not get my bike then may be I will lost my Job and I belong to a middle class family. So far I’ll wait otherwise I am coming in your noida factory. You just give me ok.
Address:-Sumedha Honda City Center, Gwalior (M.P.) Name:- Jyoti tomar
Contact no:- [protected], [protected].
Dear sir,
I am reminding you about my complaint of Honda Cb Twister. What are you doing? You can not solve my problem. Only 3 month’s before I bought this bike and the parts has been damaged bcoz of your bad service oil was not supplied in engine then it has been damaged. N last one and half month bike is in your Honda service center. You are able to sent the parts. And the service center is demanding the money on the behalf of parts but it is in guarantee why should I pay to them? Will you plz do something for me. Your service is so bad n so late. Other bike company is giving very good service as compare to you. Why you told me you will get a good result you are liar, n now just tell will you help me or not?
Ok no problem I will wait 2 days more otherwise I am coming in your Noida factory for talk to you n for the parts of engine.
I hope you will not make promise to anyone like you have did with me. I’ll wait your bad n late service for two days.
Thanks
Name:-Jyoti Tomar
Address:- Sumedha Honda, City Center Gwalor (M.P.) Mobile No. :-[protected]
[protected]
I am reminding you about my complaint of Honda Cb Twister. What are you doing? You can not solve my problem. Only 3 month’s before I bought this bike and the parts has been damaged bcoz of your bad service oil was not supplied in engine then it has been damaged. N last one and half month bike is in your Honda service center. You are able to sent the parts. And the service center is demanding the money on the behalf of parts but it is in guarantee why should I pay to them? Will you plz do something for me. Your service is so bad n so late. Other bike company is giving very good service as compare to you. Why you told me you will get a good result you are liar, n now just tell will you help me or not?
Ok no problem I will wait 2 days more otherwise I am coming in your Noida factory for talk to you n for the parts of engine.
I hope you will not make promise to anyone like you have did with me. I’ll wait your bad n late service for two days.
Thanks
Name:-Jyoti Tomar
Address:- Sumedha Honda, City Center Gwalor (M.P.) Mobile No. :-[protected]
[protected]
i am from bangalore. i bought honda cb twister 9months ago in bangalore ( dhruvesh honda showroom in mecri circle) it got self accident 3months ago and it took 1month to repair and i taken service 2months agoin ( dhruvesh service centre at gokul extn), there was few parts pending and paid for that, but still now i didn't recive that spare. Getting same replay that we had ordered for the spares but we didnt recive.and even there is no followups, not intimating when it will be available, all are going behind that we dont no, for there problem, customer we are suffereing, I am too ashamed for buying honda bike! Rather it would be good if i bought other company, i surely suggest my friends not buy honda and even i will not go for honda in my life. thank you honda, hatts of your service, its very good service, keep it up, Asshamed of your company.
James
KA04 HD 8773
mob:- [protected].
Email:- [protected]@gmail.com
[protected]@rocketmail.com
parts:-rear fender, rear grab handle, saree gaurd and wind gaurd.
ordered spare parts.
The bike is in the warranty period and we are having a bad impression about the company's service.
Please kindly send the spare parts to dhruvesh service centreservice center Dehradun or Refund us the given Amount by us while we bought the bike as we are facing too much of trouble .
Please give us a time limit in which our spare parts will come & our problem will be solved otherwise we would have to take legal action against the company.
Reply as soon as possible.
James
KA04 HD 8773
mob:- [protected].
Email:- [protected]@gmail.com
[protected]@rocketmail.com
parts:-rear fender, rear grab handle, saree gaurd and wind gaurd.
ordered spare parts.
The bike is in the warranty period and we are having a bad impression about the company's service.
Please kindly send the spare parts to dhruvesh service centreservice center Dehradun or Refund us the given Amount by us while we bought the bike as we are facing too much of trouble .
Please give us a time limit in which our spare parts will come & our problem will be solved otherwise we would have to take legal action against the company.
Reply as soon as possible.
ALL WHO ARE DISPLEASED AND FRUSTRATED WITH NON AVAILABILITY OF SPARE PARTS AND POOR SERVICE OF YOUR HONDA VEHICLE, DO THE FOLLOWING THINGS
1. WRITE A FORMAL MAIL TO THE HONDA AT "[protected]@honda2wheelersindia.com", THEN KEEP A CC OF THE MAIL WITH YOURSELF IN YOUR MAIL BOX.
2. WAIT FOR A SPECIFIC PERIOD THROUGH WHICH YOU INTENDED FOR THEM TO REPLY,
3. IF THE REPLY DOESNOT COME, MAIL THEM AGAIN, BUT THIS TIME A REMINDER MAIL, AND GIVE THEM A MUCH SHORTER PERIOD TO REPLY TO YOU. KEEP A CC AS BEFORE WITH YOU,
4. IF THE GRACE PERIOD EXPIRES, FILE AN RTI, REQUESTING THE INFORMATION YOU NEED, LIKE ABOUT THE STATUS OF THE SPARE PARTS REQUEST YOU MADE, THE NAME OF THE EMPLOYEE AND THE EMPLOYEE CODE / ADDRESS, MANAGER WHO IS SUPPOSED TO GIVE YOU A REPLY, AND ASKING AS TO HOW MUCH TIME IS REQUIRED NORMALLY FOR A CUSTOMER CARE TO RESPOND TO ITS CUSTOMERS CALL.
THIS WAY YOU WILL GET YOUR PRODUCT AND ALSO A COMPENSATION ONES THE RTI IS FILED.
SINCE THE REPLY FOR AN RTI FROM THE GOVERNMENT MEANS A CERTAIN RUIN FOR THAT COMPANY.
5. OR YOU CAN PUT A CASE IN A CONSUMER COURT, WITH THE MAIL PROOFS, AND YOU ARE SURE TO GET YOUR MONEY AND VEHICLE BACK.
ITS TIME TO TEACH THOSE CHEATERS A GOOD LESSON. GOOD LUCK ON THIS
1. WRITE A FORMAL MAIL TO THE HONDA AT "[protected]@honda2wheelersindia.com", THEN KEEP A CC OF THE MAIL WITH YOURSELF IN YOUR MAIL BOX.
2. WAIT FOR A SPECIFIC PERIOD THROUGH WHICH YOU INTENDED FOR THEM TO REPLY,
3. IF THE REPLY DOESNOT COME, MAIL THEM AGAIN, BUT THIS TIME A REMINDER MAIL, AND GIVE THEM A MUCH SHORTER PERIOD TO REPLY TO YOU. KEEP A CC AS BEFORE WITH YOU,
4. IF THE GRACE PERIOD EXPIRES, FILE AN RTI, REQUESTING THE INFORMATION YOU NEED, LIKE ABOUT THE STATUS OF THE SPARE PARTS REQUEST YOU MADE, THE NAME OF THE EMPLOYEE AND THE EMPLOYEE CODE / ADDRESS, MANAGER WHO IS SUPPOSED TO GIVE YOU A REPLY, AND ASKING AS TO HOW MUCH TIME IS REQUIRED NORMALLY FOR A CUSTOMER CARE TO RESPOND TO ITS CUSTOMERS CALL.
THIS WAY YOU WILL GET YOUR PRODUCT AND ALSO A COMPENSATION ONES THE RTI IS FILED.
SINCE THE REPLY FOR AN RTI FROM THE GOVERNMENT MEANS A CERTAIN RUIN FOR THAT COMPANY.
5. OR YOU CAN PUT A CASE IN A CONSUMER COURT, WITH THE MAIL PROOFS, AND YOU ARE SURE TO GET YOUR MONEY AND VEHICLE BACK.
ITS TIME TO TEACH THOSE CHEATERS A GOOD LESSON. GOOD LUCK ON THIS
It has been about 2 months that we have asked and complaint about the visor of the bike and other spare parts but I have not received it yet.
The company is not replying the emails and the service center HORIZAN HONDA is blaming that the company is not sending the spare parts.
The are giving us a bad service responce and not giving the time in which the bike will be repaired.
The bike is in the service center from a long time.
The email sent to the company is as mentioned under:-
Owner's name : MD. AMIR KHUSRU AKHTAR
HONDA CB Twister (self start without disk brakes)
Address : RANCHI.
Contact No. : [protected]
E- Mail : [protected]@gmail.com
The company is not replying the emails and the service center HORIZAN HONDA is blaming that the company is not sending the spare parts.
The are giving us a bad service responce and not giving the time in which the bike will be repaired.
The bike is in the service center from a long time.
The email sent to the company is as mentioned under:-
Owner's name : MD. AMIR KHUSRU AKHTAR
HONDA CB Twister (self start without disk brakes)
Address : RANCHI.
Contact No. : [protected]
E- Mail : [protected]@gmail.com
It has been about 2 months that we have asked and complaint about the visor of the bike and other spare parts but I have not received it yet.
The company is not replying the emails and the service center HORIZAN HONDA, Ranchi, Jharkhand is blaming that the company is not sending the spare parts.
The are giving us a bad service responce and not giving the time in which the bike will be repaired.
The bike is in the service center from a long time.
The company is responsible for my damage if they dont give me reply I file a consumer petition regarding the danmage due to the bike that i have spent so much money to purchase it.
The email sent to the company is as mentioned under:-
Owner's name : MD. AMIR KHUSRU AKHTAR
HONDA CB Twister (self start without disk brakes)
Address : RANCHI, Jharkhand
Contact No. : [protected]
E- Mail : [protected]@gmail.com
The company is not replying the emails and the service center HORIZAN HONDA, Ranchi, Jharkhand is blaming that the company is not sending the spare parts.
The are giving us a bad service responce and not giving the time in which the bike will be repaired.
The bike is in the service center from a long time.
The company is responsible for my damage if they dont give me reply I file a consumer petition regarding the danmage due to the bike that i have spent so much money to purchase it.
The email sent to the company is as mentioned under:-
Owner's name : MD. AMIR KHUSRU AKHTAR
HONDA CB Twister (self start without disk brakes)
Address : RANCHI, Jharkhand
Contact No. : [protected]
E- Mail : [protected]@gmail.com
No response against the customer comment! Honda Pvt Ltd is not paying attention towards the customer comment!! How it matters honda cb twister has won a lot of awards on bike sector as it has a lot of problem
on spare parts and engine! Rather it wouldnot have launched CB twister otherwise customer care should be provided
efficiently!!
on spare parts and engine! Rather it wouldnot have launched CB twister otherwise customer care should be provided
efficiently!!
I have purchased Honda CB twister on 26-may-2010 from Haiku Honda, Bangalore(Dealer codeNo - KA01 0002).
Engine No-JC47E0049375
Frame No ME4JC472EA8034543
Reg No KA 03 HH 213 .
Though the perfomance of the bike is excellent, its self start is having problem for the last 6 months.Once I had taken it to same agency for its complaint, they told me that they got the battery charged(even though it is a manitenance free battery).but the problem still persisting.So please guide me regarding what should I do?
e mail- [protected]@gmail.com
contact no- [protected]
Engine No-JC47E0049375
Frame No ME4JC472EA8034543
Reg No KA 03 HH 213 .
Though the perfomance of the bike is excellent, its self start is having problem for the last 6 months.Once I had taken it to same agency for its complaint, they told me that they got the battery charged(even though it is a manitenance free battery).but the problem still persisting.So please guide me regarding what should I do?
e mail- [protected]@gmail.com
contact no- [protected]
honda cb twister — Head o'ring lost.
I Have HONDA CB twister. MY vehicle lost head oring. I went service centers many times to repair. They are telling always stock is not available. I am asking to company how your sell the bikes without spare parts.I purchased at pratual honda,erragadda,hyderabad,Andhra pradesh.poor service
i m anuj mahajan from jaipur .my complain is about poor service of stunner .Its been recently serviced from rajapark showroom .its giving me average of 25 km/l, which is after service.Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
29%
Complaints
5015
Pending
0
Resolved
1456
+91 11 3989 8918
D-126, TTC Industrial Area, MIDC Shiravane, Nerul,Thane-Belapur Road, Navi Mumbai, Maharashtra, India - 400706
View all Honda Cars India contact information
I Complaint before some time of my Honda CB Twister. The complaint is that my cb twister parts has been damaged because o[censored]r engine bad service and my bike is no the showroom since one n half month, and till now it is not repaired because of part’s is not available. I went to service center alternate days and they told me the part’s is not here.what can I do? and what is mistake? Why did’t you understand my problem. So it’s request plz sent the piston n other parts of bike. I do the job n I belong to middle class family n don’y know how I bought this?
If you can not do then return my money n take your bike. I belived in your bike but I was wrong its bad and your bike service is so bad. Other company is so good they think about coustumer but you don’t. who choose it for bike of the year.
So. Sir I am giving you only 4 day’s otherwise I am coming your noida factory for take parts with consumer care report. And I promise I will not buy any bike from your company.
Thanks
Jyoti Tomar
Address of service center-: Sumedha Honda City Center Gwalior (M.P.)