[Resolved]  Honda Civic — Ignition Lock and Key

From last one week my Civic's ignition lock has stopped accepting the key. I am unable to insert the key in the ignition lock. I bought the car from 'Bhavya Honda', a previous dealer of Surat but now the dealership has changed to 'Landmark Honda'. The new dealer says they dont have much data for your previous sevices done by old dealer. They blame old dealer for all service faults. Dealer's service person says that my car is not under standard warranty and i'll have to pay Rs. 14000/- for replacing the ignition lock and key. I purchased car on 21st July 2006. The dealer says it's because of wear and tear of lock. But I dont understand how can lock have wear and tear. Honda should design lock that it lasts for 6-7 years atleast. I have 6 Honda cars. But honda has let me down. I have always used company key, so there is no matter of other use. I have never seen such ignition lock problem in any of the cars ever in life. Lock and key is the main part of car for cars usage and security. But Honda doesnt understand this and saya that they cant change the lock without cost. I have spoken with the dealer and he says that they cant do anything on free basis. so than I spoke with company and from last 3 days they are also not replying me satisfactorily. They keep on saying that they are forwarding this matter to technical department. and thats all. The final step would be to take help of consumer court or forums. Thank you.
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Aug 14, 2020
Complaint marked as Resolved 
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Honda Civic car — complaint against. dealer

Dear Sir,

My car broke down on 14th of April. On the same day I had given my vehicle at the Service Station in the name of NAKSHA ENTERPRISES PVT. LTD. 25, SECTOR 11, NOIDA. They assured me that next day my vehicle would be O.K. On 15th afternoon when I called them they replied that I would get my vehicle on 16th. Today it is 16th and when I called them today they replied thay my vehicle is still not prepared. They are looking for some ignition part and that part is not available at the service station. I want to know that you are HONDA one of the biggest Motor Vehicle manufacturer around the world and one of your service station could not find a small spare part within 3 Days, I dont know how many more days they will take to find out that part.

Therefore it is requested that do the best whatever you can do in my favour.

Thanks,

ARUN KUMAR MEHTA

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