[Resolved]  Honda — Poor performance

Address:

Visakhapatnam, Andhra Pradesh

I have purchased HONDA ACTIVA Mode code SCV110. PSCNO.082052, DEALER CODE APO30001, from JUPITER AUTOMOBILES, GAJUWAKA, VIZAG in MAY 2009.

For the first three months after purchase there was no problem. I took the vehicle for 1st servicing to JUPITER AUTOMOBILES, Gajuwaka.

When I took the vehicle for 2nd servicing to JUPITER AUTOMOBILES, Gajuwaka, I told the service people that I am getting back pain upon which the mechanic said that due to shock absorber movement the back pain is coming and he hardened the movement. After that the vehicle is not moving speedily and whenever any bumps are there I have to slow down the vehicle. I started getting neck pain also apart from back pain after the 2nd servicing.

For 3rd servicing I took the vehicle to Service Centre, Head Office, Visakhapatnam JUPITER AUTOMOBILES. The head mechanic told that after removing the present joker, he will put a old joker so that the problems will come down but there is no stock of old jokers. They are unable to solve the problem. The service supervisor asked me to leave the vehicle for one day for rectifying the problem. As I was not satisfied with their response, I could not leave the vehicle with them for one day. I did not give the vehicle for 3rd servicing.

Hence, I request you to kindly replace the old shock absorber with latest new shock absorber that too in my presence.

As the warranty period is expiring next month, kindly take immediate action.

Waiting for your kind response please.

Thanking you Sir.

P. VENKATA RAMANI
CELL NO. [protected].