Honda Cars India Complaints & Reviews

Through the medium of thise.mail I Saurabh Grover user of karizma zmr(black) and a very old and associated customer of hero Honda bikes, want to draw your kind attention towards my request for replacement of my bike karizma zmr due to unavoidable defect caused due to delay in replacing e.c.u & throttle body.
I was complaining regarding this problem since August 2010, I have been regularly putting complaints in service centre of Himgiri automobiles (hero Honda) but still there has been no positive response from them. On complaining in vasant kunj I was informed by Mr. jitender (himgiri) that E.C.U & throttle body of my bike are not working, and when I was called by Mr. jitender for discussion regarding this issue(on 28.01.2011 @12.13pm) I was informed by him that due to delay in replacement of e.c.u & throttle body, my bike is in poor condition and it will be replaced by hero Honda in warranty.
Sir my parents had spent a huge amount in getting me this bike from their savings and I am stunned by poor response from hero Honda and himgiri automobiles , I am a student and need my bike for daily traveling for studies, and due to poor condition of my bike I am unable to use it I am spending Rs. 150 each day since august 2010 on my conveyance which has caused me financial problems, physical pressure & mental agony .
Prayer
Sir I am putting a humble request to replace my bike and compensate me so that this issue is solved otherwise I will have to move to consumer court.
thanking you
Yours truly,
Saurabh Grover([protected])
User Details- DL 13S F 9145 REG. IN THE NAME OF MRS KANCHAN GROVER

My vehicle has an electrical problem. The headlight is very dull and glows bright when break and horn applied. Sometimes the self starter is also not starting. I told it to the service centre and they say that is not a fault and it is normal. The mechanic name is Mohan and he behaves very rude. Even a lay man knows that this is abnormal. I need a good service centre other than this recommended by Honda.

This is my second vehicle from Honda. I had Unicorn earlier. Initially had problems with the service centre and later I skipped the company service and had the service done by local mechanic and he services the bike a class head than Honda authorized service centre.

The vehicles from Honda is really good but the service in not good. As this is my second experience I advice no none to but Honda unless U have good service providers.

Dear Honda,
It has been the most horrible, extremely unprofessional and pathetic experience with Honda this time.

If a company as big and professional as Honda is unable to serve the customers due to a strike and has no strategy dealing with the chaotic and terrible situation of putting the customers in dark,then it is time for the Top management to seriously think about the Management Leaders who are responsible for the mess.

Today, the waiting period for Activa has gone upto 10 months ( shocking ! ) with the authorised dealers. and a guy just a small distance from the Authorised dealers can give you the Activa within 48 hours on payment of extra black money.

Shocking to know that the company has no control on the black-marketing going on and making crores of rupees in the late delivery of Activa !

It seems Honda company has not bothered to control and has turned blind eyes to the black marketing of the Activa !

The Authorised dealers are the eyes and ears of the company but here it seems they have not intimated the company about the black marketing which is going on or maybe they have some hidden interests and they do not want to inform the company of the corruption and the illegal dealings going on ! !

so, I am writing here so as the company will read and notice the illegal activities and the corrupt persons involved in the said business.

regards
N. Kothari
[protected]

I had registered for Active for 3 members of my family on[protected] I went to inquire on[protected] but still I was informed to wait for 6 to 8 months. I already have an older version of Activa and I wanted to buy one for me my father and my wife but its really disgusting to wait for a 2 wheeler for more than 1 year?? If the company is really in short supply how is it that Activa of any colour is available in the Black market with a premium of 4 to 10 thousand.
We in India have faith in Honda Motors and I have always used a Honda and thus I feel your company should take steps in this matter and deliver me the vehicle at the earliest.

I have a scooter - made of HERO HONDA - PLEASURE.

As per comp. rule the gurrenty of the scooter's battery was one year. During free servicing at Hero-honda servicing center it was noticed that the battery is not working and the people of the service center suggest that it has to be replace. Fortunately it was noticed seven days before to complete the one year.

Then I advice them to replace the battery but they told me that they will send the battery to EXIDE delar. I agreed with their suggestion. But after one month I came to know that the delar has rejected the complain as it was reached to them after the due date.

I became surprise how it can be but nobody - the service center or the dealar took the responsibility for that.

later on I came to know that these type of incident has happen for other people also.

Please do the needful to prevent the public cheating.


Regards,

Tapan Ghanti
Rayagada, [protected]

To,
The Manager,
HONDA MOTORCYCLE AND SCOOTER INDIA PVT LTD,
GURGAON DST,
HARYANA.

Sir,

This is to bring to your kind notice that I have purchased Honda Activa ( New Model) from authorised Hona Activa dealer named

Jay Bee Honda,
orion place,
G. S. Road,
Guwahati.

But sir, on 24th December, unfortunately, I met with an accident due to which some parts of my honda Activa was damager. Immediately I have give it to Jaybee Honda servicing Center, Kamakhya Gate, Guwahati-11 for repairing.

Sir, till date It have noot been repaired. on enquiring, they have replied me that the parts are unavailable and it may take more time for part supply. Kindly take a note of it and take the pain in repairing my Honda Activa as early as possible. Deatils of my honda Activa is as follows.


Honda Activa (Black).
Reg No. AS01AR-6599.


Thanking you in anticapation.


Kanu Lal PAul.
Guwahati, Assam.
Mob:[protected]

I have bought a new hunk a month ago..
the digital speedometer was working properly for the first 10 days...but after that i stoped working..
i have gone to the hero honda showroom from where i bought the bike...
but they are not replacing it ..

Sir,
I booked Honda unicorn at AM Honda Tirur on 30th January 2010. The vehicle deliver at 6months in booking time.Even after 12 months (29.01.2011) the vehicle is not delivered. I kindly requested the Honda manager the vehicle arranged immediately. Am Honda is very bad performance and attitude in customer expecsialy Tirur .sir please taken the action over the am honda

Well being exicited to join Hero Honda family I bought CBZ –Extreme in November 2009,As the name indicates first month my bike gave me extreme biking experience which I never seen again.

I gave my bike for 1st servicing at 688Kms in Shiri Automobiles, Vasanth Nagar colony Hyderabad on 14th October -2009 .After that I faced new problems with my bike like vibration slow pick up and many more.
Being disappointed with all these issues I contacted Hero Honda office where they provided me a solution with Mr.Manikanta of Bhanu Automobiles ,Mossapet, Hyderabad. Mr.Manikanta concluded that there is a problem in fixing up the chain and some part has got replaced under warranty due to damage in chain system.

My problem was fixed successfully but my question is why Hero Honda allows such in qualified technicians (shiri Auto Mobiles) to repair bike?
(or)
Hero Honda is only to sell bikes and spares without bothering about the service standards and customer?

Now is the main, after realizing that Shiri Automobiles has got no proper technicians I stopped giving serving at that point and opted for Bhanu Automobiles Instead. Since I reside near erragadda I opted for Bhanu Automobiles Erragadda Branch as a service point to my bike. My Experience with this branch was absolutely miserable, below are the few major points that I can make out.



1.Every time there is a service delay and a lot of mess in providing information-when ever I give my bike for servicing they will commit for one schedule and even when I call they will simply say “your bike is ready please come and collect” but after reaching there many times I found the job is half done /not started yet there are very few cases where I received my bike as per schedule /commitment over the phone.

2.Typically there was no guy sitting at the reception to answer any one’s questions even if one is available he might be quite irresponsible as I have experienced no response /delayed response from that person.

3. Right from the 5th Servicing onwards I was complaining about some line sound from my bike like ---”Tik, Tik, Tik…….” But not even single time it was resolved and a simple answer from the Technician saying that “that’s the common engine sound every CBZ customer will get”.

4. At the time of 8th servicing I complained about the sound when even I use front Disk brake and the technician said that there was no problem but when I went after 3 days I got a reply saying that I need to change the disc pads even for that I need to wait for a week or I need to come at morning in a fine working day leaving all of my work aside. At last I went to ACE motors, Krishna Nagar to get that done immediately.

5.Last time i.e. on 8th Jan 2011 I gave my bike for servicing at Bhanu Automobiles Erragadda by that time I was experiencing some Excessive acceleration problem with my bike and one more problem is that ignition fail whenever I make low acceleration ,As usual my complaints are very much ignored and they made it on their own way which caused to face so many problems after that.

I made a full tank from shell on 10th Jan 2010 which gave me millage about 280 Km which is less than 25 Km per liter and I was experiencing the same from last one week .

Finally today 29th Jan 2011 I went to meet Mr.Mouli who was about to address these issues from Bhanu Automobiles,Erragadda.He had a test ride and observed that there is a problem in petrol which is releasing black smoke when even it accelerates and Mr.Mouli concluded that there is a part which needs to be changed in the engine will cost about Rs.300/- and including other services he gave a an approximate value about Rs.1000/-

Mr.Mouli invented a new problem in my bike which I was complaining about from last 3 servicing that is which I explained in point no 3(some line sound from my bike like ---”Tik, Tik, Tik…….”)He addressing this issue with a replacement of part which will cost Rs.300/-.Mr.Mouli also suggesting to me that petrol from SHELL has many issues and not to use that and when I requested for a written confirmation he refused to do so.
I have all shell bills ready with from past 2 months if that was true that shell petrol has problem then I would appreciate if you could give me a written confirmation on that.

I don’t understand if there is any pressure from Hero Honda to these Dealers just to up sell spares rather concentrating on customer issues.
(Or)
Hero Honda only recruits such dealers who make big figures from innocent customers’ pockets?

6.After receiving foolish solution suggestions from Mr.Mouli ,I went to ACE Motors ,Krishna Nagar Technician verified the bike and concluded that there is a problem with petrol and suggesting me to use only Shell petrol.

If someone representing Hero Honda creates this kind of mess in customer mind what should we think?


Simply I was a big fan of CBZ and even for Hero Honda and after 1 year being with Hero Honda Im in a feeling that I was been duped by Hero Honda.


Many of my friends bought other bikes having no issues with the service and actually getting more qualitative service.

I would appreciate if anyone from Hero Honda let me know whether you can help me out at this situation or not?



ONE SMALL SUGGESSTION:
KINDLY MAKE SURE THAT YOU ARE IN A BUSINESS WHICH YOU CAN MANAGE NOT THE ONE YOUR CUSTOMERS HAS TO STRUGGLE FOR YOUR BUSINESS.

Sir,
Me Sabumon C., Parankimamukalil Charuvila Veedu, Panavely P.O. Kottarakkara, Kollam, Kerala, bought a Hero Honda Passion Pro (Black & Gray) bike from your authorised dealer M/s. Priyanka Moters, Muthoor, Thiruvalla on 20/12/2010 by full ready cash payment. From the first ride it has heavy smoke. after 650 km i handedover it to your authorized dealer Prime Motors, Thiruvalla, Pathanamthitta, Kerala for the Ist Service on 20.01.2011. They told that it has engine complaint. It has heavy smoke. Sir i was not used till one month. It is to difficult to carry in this complaint bike. So please do the needfull to exchange a new bike in the place of engine complaint bike.
Chasis No. MBLHA10AHGL06817
Engine No. HA10 EDAGL08119
Key No. 1638
Sir I humbly request you to take action for given me a new bike.
My Mob No. [protected], [protected]
thanking you sir
by
sabumon c.

sir
it was an accident case mostly half of my vehicle was damaged in it i left my aviator to kannur branch of Honda that is P MSERVICE CENTER returned it back to me saying that parts are not available and the whole amount of bill was paid by me including the amount of parts which was not avalible and from last 2 months they r saying the same thing parts are not avalible kindly please check.I am face to very travel problem so pls do the necessary step. Otherwise move to legaly.

VK Sankaran
[protected]@gmail.com
[protected]
nirmalyam

DEAR SIR,

I am suresh from tirupur. Now i had a 2wheeler Hero Honda Passion. I wish to purchase a new bike and my friends suggest me to purchase Honda Shine. For that i approch your dealer "PRASANNA HONDA" located at Palladam road, Tirupur on 12.11.2010. During my visit at your dealer point MR.RANJIT KUMAR who is worked in showroom welcome me and gave the details about the Honda Shine bike and i satisfied with his approch and paid RS.1000/- as advance on the 15.11.2010 bearing bill no 9707. He gave me the invoice bearing no 1815 on my fist visit. in that invoice price mentioned for the bike including insurance, road tax, registration, engine warranty and extra fittings for RS.62629, and he also assure me the delivery with in 45 days from the date of advance.But after completion of that period i contact the dealer for so many times. but there is no proper response for me by phone and also direct visit. Finally they make a call on 19.01.2011 and inform me to paid the balance dues to get delivery. As per their words i paid the balance dues on 20.01.2011 bearing bill no 12659. During my second payment they FORCED me to get bike with AMC (Rs 975 ). Amount paying for AMC is compulsory in Honda terms or customer decision? Can i get my bike without AMC? But while contact the branch manager, he is also FORCE my to get AMC. He Refuse me to get the payment without AMC. Finally i paid the amount as per his words without satisfaction. But still i am not get my bike. IS THIS THE WAY HONDA WISH TO APPROCH THEIR NEW CUSTOMERS? I FEEL VERY GLAD TO DECIDE TO PURCHASE HONDA BIKE DUE TO YOUR DEALER APPROCH. As per your customer words, those who are paid EXTRA RS 2000/- Along with bike cost without billing to that dealer / Manager will get bike immediately. I MET 2 PERSONS GET BIKE LIKE THIS. Still i am not receive my bike. I am expecting Your Immediate Action to get back my AMC amount along with my bike.

Respected sir,

We had booked Honda Active on 30 June 2010. now it's almost near to complete 7 months still delear is not ready give to us. Basically he is selling Honda Activa on own to other people with higher amount who had not booked also.
Request you look into this.

Delease code:- GJ 210001

Regards,
Naresh

Respected Sir,

I, Mr. Shadab Khan, have bought a CB Unicorn on 10-10-10 from Jhaveri Honda in Kurla(w). I gave my Bike for periodic free
services, the work done was better at the first and second services, but later i noted that there was an enormous noise made
when the disk brake was applied, i had heard that Chembur service center(tel:[protected] works better, soon i went to the same,
i had discussed about the problem, i was told that my complaint has been worked upon and solved, but it had not been solved,
i went to a bike garage and there the problem was solved immediately, actually the noise created when disk brake was applied
was due to the leakage of front fork oil and the damage of fork seal, also after the second service there was leakage at the
so called Head-of-engine due to the damage of packing, my rear linear is also damaged now.

Vehicle number : MH-03-AV-9513
First service Invoice number:10IV04447 Date : 20-Nov-10
Third service Invoice cum Job no : 38876 Date : 28-Dec-10

My worry is so concerned because not even four months have completed and my bike is facing such problems, i imagine what
will happen to my bike after four years. I feel sorry for Honda for their ill work done at services, I also hope that you will
help make things much more better.


Regards.

sir
it was an accident case mostly half of my vehicle was damaged in it i left my aviator to ajmer branch of Honda that is RAJ HONDA SERVICE CENTER they just repaired my vehicle half and returned it back to me saying that parts are not available and the whole amount of bill was paid by me including the amount of parts which was not avalible and from last 2 months they r saying the same thing parts are not avalible kindly please check ..

Dear sir
This is regarding unsatisfactory maintenance service being provided by Fortune Honda Service center at Lucknow.
I had sent my vehicle Reg No. UP32 BV 0171 on 21 Jan 2011 for 20000Km servicing opting for Pick and Drop facility. The vehicle was delivered back to me at around 1900 Hrs on the same day. On 22 Jan 2011 when I drove the vehicle I found that there was unusual noise in the steering wheel which was not there earlier. I immediately complained to Mr Pandey who attended the vehicle who was demanding the vehicle to be brought to the workshop. When I insisted that Pick and Drop facility was availed due the very reasons that it was not possible for me to bring the vehicle myself, then he promised to get the vehicle attended. On 24 Jan a mechanic came to my place to rectify the defect and it was done. (Thanks). I also showed the mechanic that my vehicle was not cleaned from inside during the servicing and asked him to opened the bonnet, to my horror it was noticed that the vehicle was not even washed during the servicing, this is not the first time that my vehicle was not serviced properly. I rang up Mr Pal the service incharge and demanded action against such careless service expressing my suspicion that when the vehicle has not even been washed what other servicing activities would have been done on my vehicle. Mr pal was responsive enough to get my vehicle collected on 25 Jan 2011 and got it properly washed. However in the bargain i remained without vehicle on 25 Jan 2011 apart from avoidable Petrol expense for Pick & Drop. The point at issue is why the service center after charging Rs 5000.00 can not provide the satisfactory service at the first place and why the vehicle is not being checked by responsible person before it leaves service center after maintenance. How will the cutomer be compensated for the inconvenience and extra expenditure? May suitable action be taken by the competent authority against the defaulters.

Rama Nath
A-58 AWHO Colony
Tyagi Vihar. Shardanagar
Lucknow
Mob [protected]

sir,
i am using Honda unicorn bike since 2005. from last 1 month i am dealing with a oil leak complaint of my bike. i went to an authorized honda service center at irinjalakuda and gave my bike for service. the next day i got a call from the showroom saying that i can take the bike, since the clutch cover packing of the engine is worn out, and they are out of stock. i waited for a week, and then i called upon every service center in thrissur district and every where i got the same result. now i dont know what to do, i cant use the bike and its very much difficult for me to get the day to day work done. if the authorized honda service centers are behaving like this, then how could a ordinary person like me handle such situations. i would be very thankful if you consider my complaint..

thank you,
Dimal David
Thrissur, Kerala
[protected]

I ordered for a Honda Aviator during the 15th of Nov'10. I was told that it will be available by 1st week of Jan'11. I rang up Honda Show Room "HORIZON" on the first week of Jan if my aviator had arrived. They replied that they would call up within a few days as soon as it arrives. Then come Jan 22nd when they rang me and told that it has arrived. Well I thought it might be better if i take it on Monday. Finally its 24th Jan'11 today as I write this after this event took place: I went there with ready cash around 6:30 pm as I leave my organization by 6 o clock. So, the guy sitting there in the front desk told me that it was available but i won't be able to take it then as the time was over. I asked why? Aren't they interested to sale the product. He replied it is govt. timing. WTF i thought. Are you a govt. employee? The person sitting next to him was Mr. Sharma, who regarded himself as the manager. He also responded negatively and asked me to only deposit the cash and take the bike tomorrow. My excitement went down! Ok i thought lets go with it! What was more frustrating was when i went to deposit cash in the counter, they asked me to sit for 5 mins until they finish their work when there was no customer sitting infront of them. I sat for sometime idle and without saying a word went away!! Hell !!

I had purchased a bike(HERO HONDA PASSION PLUS) and i have paid your all installments(EMI).
but i have not received NOC .
Please Send My NOC letter .

BIke:- Hero Honda Passion Plus
Registration No:- UP78-AY-0578

Name:-Vishwa Ratan Dubey
Add:-64/19 Gadariya Mohal Kanpur-208001, Near B.N. Shukla Post Office
Contact No:- [protected];[protected]
Email Id:- ratan.[protected]@gmail.com

I purchased a HERO HONDA Pleasure scooter on 23 feb. 2010.
Since then it has gone under repair for 6 times which comprised of defective carburetter,oil pump,etc. but yet my vehicle is not functioning well yet.

The dealer RATTANLALL AUTO Pvt. ltd.,Daltonganj did not pay heed to my request of replacement of the vehicle.

I request you to take concrete steps before my warranty is lapsed.

Thanks.
S.K.Verma