[Resolved]  Honda Unicorn — poor service & customer care

Dear service provider,

I have a Honda Unicorn (Pruchased in 12th March'2008, CH No.: ME4KC098A[protected], E. No. : KC09E4068629) and lost my Service Book alongwith 5 Year Extended Warrenty Book and Insurence paper. I request you to provide another Service Book & 5 Year Extended Warrenty Book.

Address:
C-34, Prashant Vihar, Delhi - 110085.

Contact No.: [protected]

JSP honda services/Honda Unicorn — Very Poor services

I was very proud when i brought my Bike Honda/Unicorn, World Class bike in my Indian Market. Everything smashed into pieces when i left my bike for service, after my first service and second i decided not to go to Honda service station for any more servicing. These guys are keen in only replacing part and to eat out our Wallets not in fixing problem. The problem what i had in my bike are as follows,

1. After 3 month i brought my bike the front disc started rubbing with the shoes, multiple times the brake shoes were changed lot of adjustment i did, even now i could not fix the problem.

2. After an year, the Fuel tank started leaking in multiple place, which starts with a corrosion mark, the quality of metallic inside the tank was very poor, where i could lot of corrosion inside the fuel tank. The only solution from the services is to replace the tanks, which was not a solution?

3. After an year and half all the back bumper and the side scoffs started vibrating and found all the fixing points are broken. Rather providing additional support to the fixing point, services recommended to replace the complete kit which was costing RS. 2200, But i fixed myself with a cost of Rs.20 using fewistick.

My very strong suggestion to the big shot who are taking Franchisee, Please Don't spoil the reputation of big Brand's across the World because of your poor service quality.

Regards,
Gowtham

Dear Sir/Madam,

I apologize at first, this is not comment but actually I have a question about Honda Activity, because I got an email said that I won New Honda 2009 Hybrid from Honda International.

So the question : Is there any Honda International Lottery this year ?

Please reply to me at this email address as soon as possible.

Thank you.

Regards.
Denzal

we have purchased one unicorn bike on[protected] from Aryabhangy motors, Aluva in kerala, afterwords we found the trip meter of the bike if not working and reported to dealer. The assured us to repair it during 1st service, after the 2nd service also they have not replaced or repaired the faulty meter, then i have returned the bike to them and they have replaced the meter with one old model without matching the colour. Due to small accident i have again given the bike for repairs on 27-06-09, according to their job card no 3603 the bike should return after repairs on[protected], yet now i have not received the bike, when we call them they are not in a position to tell us or the persons are not taking any seriousness to our calls. Please advice what can i do..., i have spend Rs:68000.00 for buying this bike, can i get my bike after repairs in a reasonable time with a new meter

I purchased Honda Unicorn from JSP Automotive, Chennai on 28-July-09 (Tuesday). I hereby would like to bring to your notice with deep concerns that the vehicle was not thoroughly checked before delivering to me.

The issue I faced is that while riding my bike in heavy traffic, all of sudden my Handle bar assembly shifted out of alignment inturn leading my vehicle off-track. I made a narrow escape what would have been a trauma. This leads to the question of Honda’s QA policy and your irresponsible attitude towards your customers. I have also taken a video shot of how the handle bar was mis-aligned as a proof to share with you. Iam not interested in taking this issue with the dealer as I don’t want myself to get compromised with just tightening a bolt or other service procedure. You made my life at stake which is hard to recover from. Hence, Iam taking the issue directly to Honda. There are millions o[censored]ser’s in India trusting your Brand while the consumers are taken lightly with just sales and profit being your motto.

Also, another Issue I noted is that there is starting problem at cold start. As a consumer I noticed 2 problems in one day of delivery and what is that your QA department for and what is the PDI report for?

I would like to get your response from Honda directly and immediately, failing which I will take this matter to the consumer forum.

Below is the Vehicle Information
Frame No: ME4KC097F98023052
Engine No: KC09E4118047
Vehicle Reg No: TN-22-BF-1503

I sent my complaint regarding poor service but still now i didnt get any response from you... so ple rectify my problem at the earliest... my last complaint which i have sent on 23.08.2009.. am awaiting for your reply...


Thanks & regards

V.RAJESH
[protected]

Dear Sir,
I've purchased Honad Unicorn 1yr back.3months back its lock got Jam. As I've only one key service centre guys refused to replace it under warranty. They said they vl put a special case and send it to co. if they accept it they will return the money.Its almost 3months,they have not given me any report about it and when I asked for the report they refused and said it will take time.
The replaced lock also got jam with in a span of 3months.
Plz tell me how much should I Wait????
Expecting a positive reply.

Nitin Sharma
[protected]

Hello Mohan.
this is prashant, I own a uni, bought in aug 09, in bangalore. Did you get any response from honda?
If not, lodge a complaint in Honda website, , i think u will sure get a response. I had an issue of getting ugly noise from chain cover, and got it done with service center, which did not solve the issue. then i lodge a complaint in website and next day the service center guys started calling me again and again to bring the bike to service station, then some how after taking it there for more than 7 times, . one person found the issue and fixed it...
try complaining there,
good luck..

yes, bike is good but i faced the COlD start issue many times. and still face it..
but after service for few days i felt the cold start was smooth.. but again the issue started after few days...

prashant

My name is dr alkesh agrawal i am working in sahyadri speciality hospital in pune . i have booked honda unicorn black colour on 29/12/09 at kothari wheels wakdewadi.and thye told that they will deliver the bike within 15 days and today they are not not ready to tell when they are going to deliver it. i called 3 times today but with a poor response from the persons working there, and i booked the vehicle with rupees 1000/ in cash and after submitting the dd from central bank on 30/12/09 about asking refund there answer was that u will get the money after your bike is delivered, is this the kind of services honda provides to its customer i want to know that. and please let me know how soon the bike will be delivered and plese consider my application regarding my complaint and some necessary action will be taken i hope so because they are not very keen in selling their bikes i assume that they think it is the necessity of the customer and not the dealer . so i request u to consider my application as early as possible and do the needful.

hello sir/madem

I purchase Unicorn black in JSP Honda, After 5th service i got a problem with my vehicle after engine is getting heat when i reach to 50km speed vehicle is getting vibrating i went to showroom 6 times with the same problem they did not understanding the problem they are unable to solve the problem still i have that problem. I am suffering with that problem from the last 1 month what i have to do pls give me suggesion

Dear Sir/Madam

My name is venkata rao.s i buy one Honda unicorn bike in APR 2008. from last one month on words my bike is stopped in running again after 1 hr again start means they are-started. from past last week on wards serviced three times but that problem still not at rectified.my vehicle no AP28CA 6129. this is my contact details [protected] my mail id [protected]@gmail.com
regards
venkata rao.s
[protected]

To,
The Manager
Unicorn, Honda
Mumbai

Subject: Request for delivery of 2 wheeler as early as possible.

Dear Sir / Madam,

This is to bring to your kind notice that an order placed for 2 wheeler from authorized dealer o[censored]nicorn Honda at Zhaveri Honda, Fort, 319, Hanuman Bldg Perin Nariman Street, Mumbaitakes about 10-11 months for the delivery, whereas the same if ordered from a local retailer takes round about 2 weeks for the delivery.

I hereby request you to please deliver the same as early as possible within 10 days and would also like to know the reason for such a big delay occurred from your end. I also like to put in the picture that the product delivered from authorized dealer brings the customer satisfaction and contentment in using the same.



Thanking You,
Yours truly,

Vijay Mhasade
([protected]@gmail.com)

To,
Manager,
Pratik Honda service,
Vashi, Navi Mumbai

Subject – Complaint against the service

Reference: Job card Number 65224 dtd 25/02/2011
Vehicle: Unicorn

Dear Sir,
On Friday 25/02/2011, my Honda Unicorn given for servicing at Pratik Honda service center, Vashi, Navi Mumbai. Service center job card number is 65224. As per the service center information to me I went to collect my bike on Monday 28/02/2011. I found my bike seat which is very good one is changed with old scrap seat. I asked to service center person about seat he told me you pay money (which are service charges 4, 172.00) then they will solve seat change problem. After paying money, they request me that there is mistake happened by them, so please manage with this old seat or buy new seat, but they can’t change to my original seat. I asked about their manager number but they refuse (Answer - They don’t have authority to give the number). And I don’t know why your manager will not available for customer when they have some complaint. They told me already they spoken with manager and manager told that they can’t change seat, only solution is I have to buy new one. After many requests also the answer from them is to buy the new one by myself.

I really not expected this type of service. It means you can change anything to any on your wish and customer has to pay if he want his original one for service center fault, or it may be your management business strategy to increase the sales of so by supporting like these mistakes from your staff.
I want my original seat or new seat and I will not manage with old scrap seat. Let me know about your action about this complaint as soon as possible. And also let me know when you are going to deliver my bike with original seat.

Thanks & Regards,
Santosh Chavan
[protected]

CC : Please send to Honda main service branch.

Honda Unicorn — poor service

Dear sir,
My name is A.Pappu raj. 17.05.2010 i have brought a bike in Sri meenakshi motors (p) Ltd., Tirunelveli.My vehicle no is TN72AE4000.Now a days while i am driving in that bike my left hand arm shoulders are very paining. 14/03/2011 i leave my bike for service until now they did not take my bike for service. they did not give correct answer for me. Due to this problem i have spend lot of money to the hospital. I am sales reb in Air conditioner.14.03.11 to still date my work pending.Pls rectify these problem other wise return my cash back to me.

vehicle :Honda Unicorn
Vehicle no: TN72AE4000
Service Dt:14.03.2011 Morning 11:00 AM
Still now ???????????????

With Regards,
A.Pappu Raj
Cell:[protected]

I have a Honda Unicorn (Pruchased in 29th june 2011, a
i would like to inform you that, i brought unicorn from your dealership at RF HONDA cochin :KC09E for my periodic service i gave my bike on 202.08.11 to RF HONDA, they charged 350 . but they didnot give the bills & replace details, service manager mr harish behaved very badly and also my complaints still remaining, after service bike is not clean and all work are pending.please take immediate solution for that


Thanks&Regards
Jeseer j
Cochin, Kerala
Mob:[protected]

Dear Honda unicorn customer care,

My name is Srikanth.Y, i am in mysore, i purchased one honda unicorn bike form u r dealer on feb 24th 2011. Recently i met with some accident, so that time some of my bike parts were damaged, so my insurance people send a work order to u r palace honda show room in mysore. so show room people rise purchase order and that po send to company for new parts for my bike, its almost one and half month is over still i did n't receive any of parts from honda company, so daily i am suffering to travel by bus, and consult show room people, they informed us, sir we are helpless, we can n't do any thing, because company people are not sending any of the parts from the company, so what to do. so please kindly provide me the solution, this is recluses. For parts i waited for this many days means, how can i prefer Honda bike's, can u please tell me. my email id is [protected]@gmail.com

iam take new vehicle cb unicorn 25 /2/2012 with 71742rupees in kerala kochin thoppum pady muthoot honda my km 750 first service muthoothonda thoppumpady very bad service myvehicle's crashguard in 8 holes i speak this complaint and my seat upholstery damage iam complaint service centre executive tell to me this honda sending parts iam not change to the parts myold vehicle hero honda very good service in to last time25/2/2012 very bad service thoppumpadymuthoot hondaa

Dear Sir/ Mam

My name is Nitesh Patil. i buy one Honda unicorn bike in OCT 2011. from last two month on words my bike is shock absorbers not running in proper condition. I have complaint in your showroom at panvel on 28 April but till date i don't get proper response from therm. but that problem still not at rectified.my vehicle no MH46Q-3532. this is my contact details [protected] my mail id
[protected]@gmail.com

Thks/Brgds
Nitesh Patil
[protected]

Hi,
Now i am residing at chennai. I did my bike services(first three services) at Manasarovar Honda in Velachery. I was VERY MUCH depressed with their services. I told a complaint from second service onwards i.e. My bike Engine makes too noise and fuel indicator not working from the date i purchased till NOW. They even didn't take care of it.
Now i give my bike for service(Fourth service) by today(06 th june) to SHREE AARTHEE MOTORS, gerugambakkam, chennai.

Hope they will do my bike service best. please make sure the service as quick as possible and deliver my bike with best service. If i am not satisfied i will surely suggest(In Intranet blog) my friends & colleagues that PLEASE DON'T BUY HONDA BIKES.

I Hope Honda has the good quality of motors.

Thank You
Suresh Kumar
[protected]

Hi,
On 07/07/12 i did my last service in LODHA MOTORS in tambaram, Chennai.i was very much worried with their service.Even they didn't water wash.Now i am facing starting problem.From today morning my unicorn engine not started.i tried in kicker and self starter also.i dnt know what i to do.

LODHA MOTORS very very worst in service.they only money minded.Supervisor also worst in experience.he never gave good explanation.


Regards
Mukilan.G
[protected]