[Resolved]  Hotelpushpak. Com — Non refund of cancelled Hotel advance booking amount

HotelPushpak.com is an online portal and has served guests for over half a centuary. It has great relationships with thousands of hotels across India and some of them are the best budget as well as high end hotels available.

We try our best to get our customers the best possible deals and services. In this particular case, here is what happened: Cancellation was done too close to the peak season. Some hotels are too stubborn to refund the amount to the guest. In which case Pushpak will not be able to refund the customer. However we at Pushpak will keep trying our best to be on our customers side and continue our efforts to get the refund from the hotel. If the hotel agrees, refund will definitely be processed to our customer. No doubt about it. And we will try our best.

We successfully process hundreds of refunds to our customers every month. And there are bound to be a handful of issues. But we take pride in resolving 99% of those issues. And we will keep working hard to solve the remaining 1% as well.

Executive
Rajesh

Dear Mr. Rajesh,

I was following up the matter with hotelpushpak.com through phone & emails for last one & half months. I could not get the positive reply.

Thanks for your positive reply within one month after posting the complaint on consumercompalaints.in.

I agree your point that some hotels are too stubborn to refund to the guest like individual customer. But you as a travel agent should have better control on them.Continue follow up with hotel & ensure my refund at the earliest.

Ganesh Pote

Dear Mr. Rajesh,

It is almost one month again. I am yet to receive the balance payment. I am very much surprised to understand that how an indian based international travel portal like hotelpushpak.com is taking so much time to settle dispute with one of its clients Hotel Snowlion in Darjeeling, India ?
Kindly look into the matter at the earliest & ensure me the refund.

Dear Sir,
As mentioned in earlier occasion as well I had sent very important article pertaining to West Bengal Joint Entrance Examination -2009 for mt Daughter. The article was sent through Janpath Post Office, New Delhi, Counter No- 1, Op-Code- GRM, Reg No- RL A 5248 dtd 29/12/2008, Time- 13.00 Hrs.
The Article was marked for Jayanti Chowdhury, "Subhada", Kagas Road, Chowrangi Para, Kagas Road, P.O- Ahmadpur, Dt- Birbhum, West Bengal, 731201.
Sir, it is already 8 days passed but the Article has not reached the Designated Address. This is very very urgent and needs to be sent to Kolkata after doing some required formalities at Ahmadpur.
In fact it was asked to do Speed Post but the concerned post office at Janpath Post Office informed that there is no facility of Spped Post at Ahmadpur and there by they sent the same by Registered Post.
Sir, This being very urgent needs your kind attention and need ful action.
Regards
S.k.Chowdhury
C-102, Brindawan Garden Society
Plot No- 10, Sector-12, Dwarka, New Delhi-110075
(M)- [protected]
(PH[protected]
susanta.[protected]@rediffmail.com

Dear Mr. Rajesh,

This is after almost five months. I am following the repayment dues with Hotelpushpak.com. You assured me that you will continue your efforts to get refund from the hotel. This is once again to remind you on subject matter & revert back on updated status.

I had online bookd Hotel room for Mount ABu through Hotel Pushpak .com vide ref no. HPR[protected] dated 10/02/2010 .The said Hotel booking is subsequently cancelled vide ref no. Cancellation Confirmation: # HPR-CANCEL-14710 dated 17/04/2010 and I have received EMAIL that after deuction of 15% cancellation charges amount refunded Rs.2625.00 to my A/c. Since then I am continiously follwoing up with them .But till date the amount is not credited to my a/c
Please help me out for verry very poor response of Hotel Pushpak
Regards/SUNIL SHAH, MUMBAI
Mobile No.:- [protected]

I will never use Hotel Pushpak again. I reserved a room at Mohan International Hotel in Delhi via Hotel Pushpak when I was in Goa (reservation HPR[protected]. Immediately after making the reservation I saw online reviews of the hotel which stated that it was not only disgusting and creepy but dangerous: at least one guest had been robbed and the culprit was found to be a hotel employee. My wife was to arrive several hours before me from a different city and I was not going to have her go there alone.
Immediately I contacted Hotel Pushpak by email and instructed them to cancel the reservation. This was within a few minutes of making the reservation. I did not receive a reply.
In subsequent phone calls to Hotel Pushpak, I have been told by the very un-helpful official that I "might" get a refund, and tonight, December 12, 2010 I was told to call again in January and he "might" refund my money.
This is a pathetic excuse for a business but in my experience all-too-typical of Indians' dealings with foreigners.

Hi,

I had made bookin in hotelAsutosh Inn on website hotelpushpak.com booking id given by hotelpushpak.com wasHPR[protected] .The advance amount was debited on the same day however hotel puspak.com intimated by e mail that reservation was confirmed.

But Insted of that when i reached hotel they said they did not get any payment from pushpak and did not allow us to enter the hotel.I paid the cash for check in and spoke to pushpak customer care.They said that they will refund the amount into my credit card account but as of now i did not receive any communication from Pushpak end regarding refund.

Regards

Shamik Dutta

Mr.rajesh — cancellation of internet

pls cancel the Internet in the following telephone number[protected] and help us to change the plan any ohter details contact me in [protected]

regards,

pramod