[Resolved] Hotelpushpak. Com — cheating | |
I had booked a room at Ahmedabad in Hotel Ambassador for my company executives using online services of Hotelpushpak.com. The booking was made in September 04, 2008 for a stay at Hotel Ambassador on 21/10/08. I tranferred Rs.1200 vide cheque number 485436 dated 05/09/08 drawn in ICICI Bank account to Hotel Pushpak Account Number[protected] ICICI Bank, Bhubaneswar. The booking details are: Booking #: HPR[protected] Pin: 6920. The person who was in charge of booking was Mr.Avinash Specialist, Booking - Hotel Ambassador Cell Ph. (0) [protected] Phone[protected] / 2311654. When my executives reached Hotel Ambassador, they were told that Hotelpushpak.com has not paid the amount. My executives had to pay cash for their stay. When I contacted Hotelpushpak.com the next day, I received very poor response. Since then I have called about 50 times to their officein vain and I am yet to receive the refund. I am lodging a complaint so that others do not lose their money like me. Narendran- Senior Sales Officer, Guindy Machine Tools Limited, Chennai. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 3 Comments | |
Comments
I have booked hotel details as below. After that cancellation done. As per below confirmation balance amont should be reached at my account within 20 day. But now it is more then one month. Not received balance amount.
When i discussed with you peoples then you are not giving any proper response.
Please suggest how to proceed, How i can get balance amount in my account.
I have maild 3 reminder called many times but no respon
Booking # HPR[protected]
Hotel Name Balaji Calungate Resort, Goa
Arrival Date [protected]Time: Noon)
Room Type Deluxe Non A/C - Double
Rooms / Nights 1 Room(s) / Night(s)
Adults/Child 1 Adult(s) / 0 children
Booking Total Rs. 36000
Advance Paid Rs. 14998.5
Booking successfully cancelled.
** Cancellation confirmation # HPR-CANCEL-14339
** Rs. 9100 cancellation fee charged to your booking.
** Balance amount of Rs. 5898.5 will be refunded to your account within 20 business days.
When i discussed with you peoples then you are not giving any proper response.
Please suggest how to proceed, How i can get balance amount in my account.
I have maild 3 reminder called many times but no respon
Booking # HPR[protected]
Hotel Name Balaji Calungate Resort, Goa
Arrival Date [protected]Time: Noon)
Room Type Deluxe Non A/C - Double
Rooms / Nights 1 Room(s) / Night(s)
Adults/Child 1 Adult(s) / 0 children
Booking Total Rs. 36000
Advance Paid Rs. 14998.5
Booking successfully cancelled.
** Cancellation confirmation # HPR-CANCEL-14339
** Rs. 9100 cancellation fee charged to your booking.
** Balance amount of Rs. 5898.5 will be refunded to your account within 20 business days.
I booked three rooms for two days stay for my family from 24th April to26th April, 2011 in Hotel Sangeet, Shimla, vide booking detail no.HPR[protected] through HotelPushpak.com and paid an advance of Rs.2600=00 through my credit card.
Due to change in exam schedule of my daughter I was not in a position to visit Shimla on scheduled dates, subsequently I cancelled my booking by sending mail to HotelPushpak.com after contacting over phone line.
On 23rd I received a telephone call from HotelPushpal.com asking our whereabouts, I again informed them about my postponed program with reference of e-mail sent earlier. Again I received call on 24th evening and asking same question. I promptly told them again about my postponement and forwarded copies of e-mail sent to you on 13.04.11.
Still neither I received any information regarding my money deposited nor they are available on phone. I have sent one e-mail as reminder but no result.
Let me know isn't an act of cheating a customer.
I request to get my dues clear as soon as possible otherwise I have no option but to go in consumer forum to make complaint.
Saleem Khan
56. Model Houses,
Lucknow
[protected]
[protected]@yahoo.com
Due to change in exam schedule of my daughter I was not in a position to visit Shimla on scheduled dates, subsequently I cancelled my booking by sending mail to HotelPushpak.com after contacting over phone line.
On 23rd I received a telephone call from HotelPushpal.com asking our whereabouts, I again informed them about my postponed program with reference of e-mail sent earlier. Again I received call on 24th evening and asking same question. I promptly told them again about my postponement and forwarded copies of e-mail sent to you on 13.04.11.
Still neither I received any information regarding my money deposited nor they are available on phone. I have sent one e-mail as reminder but no result.
Let me know isn't an act of cheating a customer.
I request to get my dues clear as soon as possible otherwise I have no option but to go in consumer forum to make complaint.
Saleem Khan
56. Model Houses,
Lucknow
[protected]
[protected]@yahoo.com
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
64%
Complaints
14
Pending
0
Resolved
9
+91 674 307 4300
Hotel Pushpak, Kalpana Square, Bhubaneswar, Odisha, India - 751014
View all HotelPushpak.com contact information
it is almost 7 months went.