[Resolved] Housefull Furniture — Failed to refund the amount | |||
Hi, I am PraveenKumar G from Chennai, I have ordered furnitures via online from housefull.co.in, Order Reference no. HDC- 9954/2013/475 dated May 7th 2013 @ 4Pm. I have noticed that the product ordered (COT + WARDROBE + SIDE TABLE) doesn't suit my living room and hence cancelled the same on same day May 7th 2013 @ 7pm via email . Their customer care numbers is just for show business. its of no use. No one will respond on the same. Next day,their executive& sales manager Mr.Anand called me and agreed to refund the amount within 7 working days. on May 17th,their delivery person called me and said they are delivering the product and the shipment has been moved out from their Mumbai warehouse. after repeated mails on everyday no one had responded. Finally on May 21st, Customer care number connected and sales manager Mr.Anand spoke to me and he said he cannot refund the amount.The most funniest thing was that he doesn't rememeber the conversation and commitment he had given to me on May 7th 2013. He couldn't solve my problem and after long discussion another person came into Picture Mr. Chandrakanth and he is also repeating the same statement. We cannot refund the amount.It is the worst company to deal with. Now, to compromise me , they are giving me an option to select another product for the same price.they are not ready to share any of their top management contacts,neither email ID or Mobile numbers. I got frustrated with the attitude from House full furniture.This fellows doesnt even know spelling for Customer service and customer satisfaction. I am available @[protected]@gmail.com. My Mobile Number [protected]. Please join me to takee this company to consumer court. One of the worst experience in my life and will be a lesson forever. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 2 Comments | |||
Comments
Dear Praveen,
We apologize for the inconvenience caused to you by our team. The inspection department will attend to your query within 7-10 working days. In the meanwhile please drop in a mail to us at [protected]@housefull.co.in. Once the complaint is resolved, you will receive a confirmation on your mobile number.
Best regards,
Housefull Furniture.
We apologize for the inconvenience caused to you by our team. The inspection department will attend to your query within 7-10 working days. In the meanwhile please drop in a mail to us at [protected]@housefull.co.in. Once the complaint is resolved, you will receive a confirmation on your mobile number.
Best regards,
Housefull Furniture.
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C3, Plot No. 15, Lower Ground Floor, WICEL, MIDC, Main Gate, Mumbai, Maharashtra, India - 400093
Furniture — Failed to Deliver Furniture
I booked a wardrobe worth Rs 7999 on 12th Sept. from Total Mall, Sarjapur Rd. I was promised that it will be delivered by 16th, but didnt. Waited for few more days and again went to Total on 18th.To my shock they told that particular model isnt available and choose another one. I came again next day and chose another model but told them it has to be delivered and fixed on 22nd, for which they agreed.I tried calling the whole day on 22nd but couldnt get a clear picture and by afternoon and evening they stopped picking my calls. Finally in the evening I spoke to their Manager Manish and Abhay and told to give me refund if they cant deliver it, to my surprise they agreed for that, how shameful. Next day I went and got the refund, NO word of SORRY from their mouth!!They showed attitude instead of me!!!