[Resolved]  Hp — PROBLEMS NOT SOLVED EVEN AFTER 1 MONTH

Address:

Ahmedabad, Gujarat

We have bought HP touchsmart PC and have contact for services for HP for 3 years.
Past 1 month pc is down and HP not able to get it serviced or provide repalcement PC.
They give excue non avaialability of the parts. complete log of the compliant given below.
Dear Sir

Regret to inform you that the received part is not functioning and giving error
We have ordered for another motherboard yesterday . We are awaiting for the part to reach us.

Kindly handhold till Monday to get the status of the part.

Thanks and Best Regards
Chitra | Service Co-ordinator | Redington - Ahmedabad |[protected]
[protected]@redington.co.in
It's your attitude and not your aptitude that determines your altitude

----- Original Message -----
From: Dikul Shah
To: 'Chitra Prakash' ; 'HP Home PC Support'
Cc: [protected]@yahoo.com
Sent: Saturday, August 14, 2010 10:39 AM
Subject: RE: HP TouchSmart IQ780in Desktop PC e-mail support// CA0798213


We are frsutated with the approch of the system provided.

Past 3 days pc collected and still not returned.



We regret that even hp not taking interest for solutions.

Please put standby pc today.



Customer shall not suffer for no fault o[censored]s.



Even communications are not done.



Regret for buying hp.



Dikul SHAH

[protected]






[protected][protected][protected][protected]

From: Chitra Prakash [mailto:[protected]@redington.co.in]
Sent: 12 August 2010 09:37
To: Dikul Shah; 'HP Home PC Support'
Cc: [protected]@yahoo.com
Subject: Re: HP TouchSmart IQ780in Desktop PC e-mail support// CA0798213



Dear Dikul sir,



Engg is still on the job. Kindly bear with us for one more day. I shall revert to you once the pc is working ok





Thanks and Best Regards
Chitra | Service Co-ordinator | Redington - Ahmedabad |[protected]
[protected]@redington.co.in
It's your attitude and not your aptitude that determines your altitude

----- Original Message -----

From: Dikul Shah

To: 'HP Home PC Support' ; 'Chitra Prakash'

Cc: [protected]@yahoo.com

Sent: Wednesday, August 11, 2010 8:54 PM

Subject: RE: HP TouchSmart IQ780in Desktop PC e-mail support// CA0798213





We regret that till date problem is not solved.

So many days taken to arrange the parts

Yesterday our pc was collected from home and still not returned.

1 day was commited to us return.



Recovery shall have bee done at our residence.



We are suffering for no fault o[censored]s.



There is no communication from local agent for status of the job.



We regret the approch of company like HP.



Please ensure by tomorrow PC Must be working at my residence.



Dikul SHAH

[protected]








[protected][protected][protected][protected]

From: HP Home PC Support [mailto:[protected]@redington.co.in]
Sent: 21 July 2010 10:48
To: 'Dikul Shah'
Subject: RE: HP TouchSmart IQ780in Desktop PC e-mail support// CA0798213



Dear Valued Customer,



Thank you for contacting HP Home PC Support. We appreciate the opportunity to assist you. This is in response to your email regarding your query related to PC.



We have generated a Case ID for the problem reported in your e-mail below and the case ID for the same is CA0974445.



You may share the same case ID or Product’s serial number in all future transactions, and the same will help us reply to your query at the earliest.



Please feel free to contact us for any further assistance.



Thank you and have a nice day.



Regards

Parveen Kataria

Hp Home PC Support

Toll Free: [protected] | Toll:[protected] | TATA: (Prefix area code[protected]

Email Support: Presario: presario-help.[protected]@hp.com |Pavilion: pavilion-help.[protected]@hp.com

Web Support: www.hp.com/support/india



Hours of operation: 09:00 AM – 09:00 PM, Monday to Saturday



E-mail Disclaimer:

The contents of this E-mail and any attachment(s) are for the named recipient(s) only. It shall not attach any liability on the originator HP or its affiliates. Any form of reproduction, dissemination, copying, disclosure, modification, distribution and / or publication of this message without prior written consent of the author of this e-mail is strictly prohibited. If you have received this e-mail in error, please delete it and we apologize for the inconvenience.

From: Dikul Shah [mailto:[protected]@csepanels.com]
Sent: Tuesday, July 20, 2010 10:52 AM
To: 'Chitra Prakash'; 'HP Home PC Support'
Subject: RE: HP TouchSmart IQ780in Desktop PC e-mail support// CA0798213



PC Not working at my residence.

No display.

Please depute service person urgent.



Dikul Shah






[protected][protected][protected][protected]

From: Chitra Prakash [mailto:[protected]@redington.co.in]
Sent: 12 May 2010 17:56
To: Dikul Shah; 'HP Home PC Support'
Subject: Re: HP TouchSmart IQ780in Desktop PC e-mail support// CA0798213



Dear Rajeev



Kindly relog the call and confirm new case id as customer has sent us mail on receipt of defective at his place.

Earlier call no CA0798213



Dear Dikulbhai

As soon as call centre assingns us the new call , we shall keep you posted on engineer visit.

Kindly handhold till then.



With Regards

Chitra

----- Original Message -----

From: Dikul Shah

To: 'HP Home PC Support' ; 'Chitra Prakash'

Sent: Wednesday, May 12, 2010 5:53 PM

Subject: RE: HP TouchSmart IQ780in Desktop PC e-mail support// CA0798213



Remincer-2



Complained not closed till date.



Please review and revert urgent



Dikul




[protected][protected][protected][protected]

From: HP Home PC Support [mailto:[protected]@redington.co.in]
Sent: 28 April 2010 17:49
To: 'Chitra Prakash'
Cc: 'Dikul Shah'
Subject: RE: HP TouchSmart IQ780in Desktop PC e-mail support// CA0798213



Dear Chitra,



Please update the status of case id - CA0935069



Regards,

Praveen Kataria

Hp Home PC Support



Contact Us:

Toll-Free # (BSNLMTNL): [protected]

Toll #: [protected],[protected]

SMS Support: [protected]

E-mail Support: presario-help.[protected]@hp.com (for Presario model)

pavilion-help.[protected]@hp.com (for Pavilion model)

Web Support: www.hp.com/in/support

Work Timings: 09:00 AM – 09:00 PM; Monday - Saturday



E-mail Disclaimer

The contents of this E-mail and any attachment(s) are for the named recipient(s) only. It shall not attach any liability on the originator or HP or its affiliates. Any form of reproduction, dissemination, copying, disclosure, modification, distribution and / or publication of this message without prior written consent of the author of this e-mail is strictly prohibited. If you have received this e-mail in error, please delete it and we apologize for the inconvenience.




[protected][protected][protected][protected]

From: Dikul Shah [mailto:[protected]@csepanels.com]
Sent: Wednesday, April 28, 2010 4:35 PM
To: 'HP HOME PC SUPPORT'
Cc: 'Chitra Prakash'
Subject: RE: HP TouchSmart IQ780in Desktop PC e-mail support// CA0798213



No body has contacted us for the service. We get it done external person by paying.

What is the useful ness of the Care Pack contract?



Dikul Shah




[protected][protected][protected][protected]

From: HP HOME PC SUPPORT [mailto:[protected]@redington.co.in]
Sent: 20 April 2010 13:19
To: 'dikul shah'
Cc: 'Chitra Prakash'
Subject: RE: HP TouchSmart IQ780in Desktop PC e-mail support// CA0798213



Dear Customer,



Thank you for contacting HP Home PC Support!!!



We have generated a ticket for the problem reported in your e-mail below and the case ID for the same is CA0935069. You may share the same Case ID in future transactions, as the same will help us to pull your records in our database.



Please feel free to revert if you require any other help around the same.



Thank you and have a nice day!!!



Regards,


Pradyut Kumar Das


Hp Home PC Support





Contact Us:


Toll-Free # (BSNLMTNL):
[protected]

Toll #:
[protected],[protected]

SMS Support:
[protected]

E-mail Support:
presario-help.[protected]@hp.com (for Presario model)


pavilion-help.[protected]@hp.com (for Pavilion model)

Web Support:
www.hp.com/in/support

Work Timings:
09:00 AM – 09:00 PM; Monday - Saturday




E-mail Disclaimer





The contents of this E-mail and any attachment(s) are for the named recipient(s) only. It shall not attach any liability on the originator or HP or its affiliates. Any form of reproduction, dissemination, copying, disclosure, modification, distribution and / or publication of this message without prior written consent of the author of this e-mail is strictly prohibited. If you have received this e-mail in error, please delete it and we apologize for the inconvenience.












































[protected][protected][protected][protected]

From: dikul shah [mailto:[protected]@csepanels.com]
Sent: Monday, April 19, 2010 11:41 PM Pradyut
To: HP HOME PC SUPPORT; 'Chitra Prakash'
Subject: Re: HP TouchSmart IQ780in Desktop PC e-mail support// CA0798213



cursor is not working well for the pc and also the mouse is not working.

please attned the problem on urgnet basis.



All our details in below mails.



Dikul Shah

3, aaryavrata bunglows

near someshwar row house

satalte

ahmedabad-15

[protected]

----- Original Message -----

From: HP HOME PC SUPPORT

To: 'Chitra Prakash'

Cc: [protected]@csepanels.com

Sent: Wednesday, July 22, 2009 3:53 PM

Subject: RE: HP TouchSmart IQ780in Desktop PC e-mail support// CA0798213



Dear Chitra,



Please help the customer to resolve the issue.



Case id: CA0798213



Dear Shikha,



FYI



Regards,


Rajeev Singh


HP Home PC Support





Contact Us:


Toll-Free # (BSNLMTNL):
[protected]

Toll #:
[protected],[protected]

SMS Support:
[protected]

E-mail Support:
presario-help.[protected]@hp.com (for Presario model)

pavilion-help.[protected]@hp.com (for Pavilion model)

Web Support:
www.hp.com/in/support

Work Timings:
09:00 AM – 09:00 PM; Monday - Saturday




E-mail Disclaimer





The contents of this E-mail and any attachment(s) are for the named recipient(s) only. It shall not attach any liability on the originator or HP or its affiliates. Any form of reproduction, dissemination, copying, disclosure, modification, distribution and / or publication of this message without prior written consent of the author of this e-mail is strictly prohibited. If you have received this e-mail in error, please delete it and we apologize for the inconvenience.




-----Original Message-----
From: [protected]@csepanels.com [mailto:[protected]@csepanels.com]
Sent: Tuesday, July 21, 2009 3:10 PM
To: [protected]@redington.co.in
Subject: HP TouchSmart IQ780in Desktop PC e-mail support





hp e-mail support

Webform submittal date/time : 21 July 2009 09:37:52 UTC

language_code : en

language : English

Country of Residence : India

product_line : 6J

product_oid : 3566264

product_name : HP TouchSmart IQ780in Desktop PC

part_number : GS325AA

purchase month : 7

purchase year : 2009

problem area : hardware

serial number : CNH7330V2J

operating system : Microsoft Windows Vista Home Basic 32

problem description : WE HAVE LOGGED COMPLAINT TO HP ON 13RTH JULY FOR THE FOLLOWING PROBLEMS:-

1. BLUE SCREEN ERROR

2. KEY BAORD NOT COMING.



WHEN SERVICE PERSON VISITED BACKUP NOT TAKEN. HOWEVER NOW WE ARE READY WITH BACKUP. PAST 10 DYAS NO PARTS ARRANGED TO SOLVE KEYBOARD PROBLEM AND BLUE SCRREN ERROR. OUR CASE ID IS CA0798213. WE ARE SHUTTLE COCK BETWEEN REDINGTON AND HP. PARTS MUST BE ARRANGED IN REASONABLE TIME. ALL THIS NOT INFORMED TO US WHEN CARE PACK IS TAKEN. TODAY WHEN WE CONTACTED HP WE ARE INFORMED WE RUN RECOVERY AS SOFTWARE NOT COVERED IN CAREPACK. THIS CONTRADICT TO US WHEN CARE PACK IS SOLD. WE ARE INFORMED ANY PROBLEM HARDWARE OR SOFTWARE PERSON WILL VISIT. MR. IFFTIKHAR IS AWARE OF THE MATTER. WE ARE SUPPOSED TO GET SERVICE IN 24HRS AND PARTS IN 72 HOURS. PLEASE NOTE THAT CUSTOMER MUST GET SERVICE FOR THE PRICE HE HAS PAID.IF PROBLEM NOT SOLVED WITH SATISFACTION WE WILL TAKE SUITABLE ACTION AGAINST HP.

tech skill : Intermediate

first name : DIKUL

last name : SHAH

phone : [protected]

email : [protected]@csepanels.com

form url : $emailformprotocol://h10025.www1.hp.com/ewfrf/wc/email?product=3566264&lc=en...⇄

form country : India



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have erroneously received this message, please permanently delete it immediately
and notify the sender. If you are not the intended recipient of the email message,
you are notified strictly not to disseminate, distribute or copy this e-mail.
E-mail transmission cannot be guaranteed to be secure or error-free as information
could be intercepted, corrupted, lost, destroyed, incomplete or contain viruses and
Redington (India) Limited accepts no liability for the contents and integrity of this
mail or for any damage caused by the limitations of the e-mail transmission.
This email message, contents and its attachments may contain confidential,
proprietary or legally privileged information and is intended solely for
the use of the individual or entity to whom it is actually intended. If you
have erroneously received this message, please permanently delete it immediately
and notify the sender. If you are not the intended recipient of the email message,
you are notified strictly not to disseminate, distribute or copy this e-mail.
E-mail transmission cannot be guaranteed to be secure or error-free as information
could be intercepted, corrupted, lost, destroyed, incomplete or contain viruses and
Redington (India) Limited accepts no liability for the contents and integrity of this
mail or for any damage caused by the limitations of the e-mail transmission.
This email message, contents and its attachments may contain confidential,
proprietary or legally privileged information and is intended solely for
the use of the individual or entity to whom it is actually intended. If you
have erroneously received this message, please permanently delete it immediately
and notify the sender. If you are not the intended recipient of the email message,
you are notified strictly not to disseminate, distribute or copy this e-mail.
E-mail transmission cannot be guaranteed to be secure or error-free as information
could be intercepted, corrupted, lost, destroyed, incomplete or contain viruses and
Redington (India) Limited accepts no liability for the contents and integrity of this
mail or for any damage caused by the limitations of the e-mail transmission.
This email message, contents and its attachments may contain confidential,
proprietary or legally privileged information and is intended solely for
the use of the individual or entity to whom it is actually intended. If you
have erroneously received this message, please permanently delete it immediately
and notify the sender. If you are not the intended recipient of the email message,
you are notified strictly not to disseminate, distribute or copy this e-mail.
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could be intercepted, corrupted, lost, destroyed, incomplete or contain viruses and
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