[Resolved]  Hp — Gas booking cannot be done through mobile and agency does not accept direct booking

Address:

East Singhbhum, Jharkhand

I have a gas connection of HP Gas from Laxmi Gas Agency, Baradwari, bearing consumer number 616784.
I have constantly been facing the issue in getting gas delivered to my home. Recently they have stopped booking for refill through phone and always tells me to book it on number '[protected]' which never works. Always a pre-recorded message comes when I call on this number, saying 'maaf kijiye, abhi hum aapka request process nahin kar sakte hain'.

Now please tell me what do I need to do..The agency doesn't accept the direct booking and phone booking on number provided doesn't work.

20 days back I got it booked somehow at the agency premises by an operator sitting there, and had instructed to deliver it between 1 to 3 PM, since we both(me & my spouse) are working. They actually went to deliver it on 19th and returned back mentioning "wrong address" as the reason to return.

Now, please tell me how a person can survive without cooking done at home. I have been taking outside food since last 10 days.
Please help.
The Gas Agency name: Laxmi Gas Agency, Baradwari
Number: [protected]