[Resolved]  Hp Gas — online booking locked

Address:

Pune, Maharashtra

Hi,

I have a hp gas connection. when i tried to book the cylender, i got a massage that they cannot process the request please contact distributor.
when I contacted distributor they said the connection is locked because I havent used it since long time. and they asked me to fill the KYC form with all the document (pan card, ration card, adhar card, driving licence, passport). and they said the process will take 5 to 6 days to complet.
now my question is....
1. why my connection is locked
2. My cylender goes for 6+ months, so is it my fault that it goes for that long.
3. why I am asked to submitt the documents, because I am already a hp gas costumer, that means you already have all the documents required.
4. why I am suffering when I havent done anything wrong,I spent a whole day to fill and submit the form, and at the end of day they said you dont have the ration card so they cannot process my request.

now I am really pissed off with the system, I took the day off from my office, and I cannot keep doing that.

I really dont understand the need of submitting the KYC form and the Documents, just to unlock my connection, because if my cylender goes for 6+ months its not my fault.


complent no.12072875