[Resolved]  HP H530 Notebook — replacement Or Repair

Dharmik Ishwarlal Makwana
21, Shramniketan Society,
Jail Road,
Bhavnagar-364001
Gujarat
29th march 2009
Phone: [protected]
To,
The Manager,
Hewelett Packard India Sales PVT. LTD

Ref: - Repairing Of Business Notebook HP-530 bearing
Product no H-530FFU/GN-797AA &
SR. No: - CND 7411KDR
Complain no: - [protected]
Reference id: - CCHSAP200956
Dear Sir,
This is to inform you that I am a student of Mechanical Engineering and studying at Shram Sadhna College of Engineering & Technology, Bhambori, Jalgoon, Maharashtra. I could not afford your product being a lower middle class family but I have to procure it, as per rules and regulation of college (if not I could not get admission). It was allotted on 3 Number 2007 @ Rs 38000/-
On 15th Feb 09, I was working on notebook with battery mode, after 1.5 Hour message flickered on screen showing low Battery. I have to charge the battery, so to charge the battery I had inserted plug of charger and “Switched on” power, Immediately laptop screen visuals was blank (disappear). i.e. it was not working. I realize that some problem has occurred to laptop and I kept it as it is.
Then I have contacted to the HP customer care on toll free no: -[protected] and informed about the matter as stated above. As per instruction of service center I went to Xcort Micro System Ahmedabad on 24th Feb.2009 for detail diagnosis. Details of visit at Xcort Micro System Ahmedabad are as under.
Visited at 12:30 pm date:[protected].
1. Filled up information pertaining to customer in service call report.
2. Laptop was handed over to service center technician and informed him full details about how & when it was failed to working.
3. Service center technician had with draw charger pin from Compaq laptop and inserted it to HP notebook to check the problem fan was started then immediately “burning issue” occurred. I instructed to technician to switch off power.
4. Burning issue was not occurred at the time of notebook failure on date: - 15 Feb. 2009 at my residence.
5. Technician then asked me to keep notebook at service center to check it thoroughly and will inform according after submitting my notebook at service center.
6. Feed back information was not provided till 4 days.
7. Then I contacted to service center after 4 days. Madam (Xcort Micro system) informed that service engineer is on leave. When ever service engineer will resume his duty, we will inform you. Even though I did not get any information from service center (5 days passed).
8. After 5 days I again phoned to service center and Madam (Xcort Micro system) informed that your notebook’s motherboard & processor are under warranty period and we will replace it.
9. After 15 days again I phoned to service center and Madam (Xcort Micro system) informed that your notebook’s motherboard & processor are not under warranty and repairing cost would be around Rs. 35000/- We (service center) have dispatched quotation already to you. I have not received quotation till today.
In this context I would like to bring your kind attention that
1. Service center are not providing proper information to the customer.
2. Burning issue caused at service center. In presence of my self and I have instructed to technician to switch off the power.
3. Once informed by madam that your notebook's processor & motherboard are under warranty period and same has been denied after 15 days. It is erroneous.
4. I have availed notebook @ 38000/- (approx) and service center quoted orally Rs. 35000/- (approx) for repairing. This is ridiculous. How is it possible?
5. Repairing cost quoted Rs. 35000/- (approx) is not affordable to me being a lower middle class family. I have procured notebook from my father’s hard earned money. This is true fact.
6. Regarding the repairing of my notebook please investigate the problem thoroughly of service center through your skilled engineer Please.

Looking to the matter. Sir, I request you to replace or repair my notebook at free off cost and be obliged.

Thanking you

Yours Faithfully

Dharmik Makwana