HP India — Poor after sale service | |||
I registered a complaint(Case No.- [protected]) on 19th September relating to my notebook HP Mini 110-3736 which is not working. After making repeated phone calls to Redington India a personnel turned up (1ST October) and after checking said that there is some issue with keyboard and that would be resolved soon.However it has been 9 days and I am yet to get my keyboard issue resolved.The most surprising part is that I got a mail from Hp India on 4th October that material has already been posted.However on calling Redington India personnel say that they have not received the material yet. With great regret I have to mention that this is not the service I expected from HP India.My notebook is well within warranty period and still I am facing so much trouble in getting it repaired.I am at a loss as my work is getting so much effected also I am unable to do any online transaction which was the main purpose of mine buying the HP notebook.I am really very disappointed with the kind of support been given to me by the company.It has been more than 20 days and still my netbook has not been repaired.Hope to get my issue resolved ASAP. Was this information helpful? | |||
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HP — Poor After sale Service
I purchased a Compaq Laptop in 7th Nov. 2007(Bill No.T3/2274) with utter trust of reliability on the Brand, the product was purchased from E-Zone Electrocnics Indore. To utter shock, laptop HDD became faulty in Dec. 2007 itself which was replaced in 14 days of time.. Further it was giving little problem which the service centre guy use to resolve on timely basis but in Nov. 2008 its motherboard got faulty and I again deposited the same at Service centre on 6th Nov.2008.. I am still waiting for My laptop from the service centre office, every day I go and check with Service centre people but the procastinate each time and saying that the delay is from head office. Its been more than 1 and half months I've yet not recd the Laptop, because of which My daily work is disturbed, My productivity has gone down hell lot of time is wasted because of every day visit at service centre. This month is My promotion month and just because of this laptop episode, I might fail to hit My target. Its really ridicoulus that No body is giving heed to customer.This would be my last attempt to get this Laptop back thru company's internal process, I will wait for 2 more days, if no support and no reply, I am bound to take Media and Consumer Forum help both.
Plz look into the matter on priority and revert back to me asap.
regards
Manoj Kumar Sen
[protected]