[Resolved]  Hp — lack of support

Address:

Gurgaon, Haryana

1.TO start with a postive note i was very happy when my husband gifted me with a pc even though i already had a desk top ( HP product ) but was lazy to go to the first floor to use it.
2. secondly i am happy that hopefully that i can get in touch with you and i do hope that u can help me
3.I got got a pavilion dv6 3208Tx notebook pc 32 ( bit )which i upgraded to ( 64 bit - )i was advised to do so because of my apple phone on[protected].
4.I am not very computer savy and about a couple of months later i started facing some problems and used HP support chat which started with with by first
stating my problem which i could not explain in technical details then as per system my data was transfed to HP.
5. They asked me to find the issue which i was unable to find because i did not know what to do and what to look for ( they told me to tap f8 , f 5 , f 8 )

6. They insisted that unless i found the issue they cannot help.
7.All i can say is that had they given me help then my pc would not have crashed which happened over 2 weeks back i informed microsoft and HP .
8. I recovered the pc to factory settings about which i again informed HP and Microsoft asking for advice as to what to do next.
9. I agreed to even pay for the support but they send me help sites again where i am lost as to what to do.
10.Right now i feel that the pc is unstable or i am using a double pc.
11.I have never had to use the word please as much as i have used with HP chat support infact once i was advised by chat support to call up phone support regarding my problem so that i could speak in hindi.
12.worst news for me i realized a couple of days back that office 2010 is not working and i do not have the key i am being told by HP tech that it was a trail version and
inform them that outlook was working even up to the time it crashed then i am told that it is microsoft problem and microsoft says that it is HP problem i clearly stated to them that i am no happy to be used as a shuttle cock in their blame game
then i was told by the HP tech that the dealer could have given some kind of a special deal when we purchased it.
13.I informed them that i am prepared to lose a pc which cost 36,ooo ( not sure ) but not my self respect .
14.I got your details from my husband today and wanted to inform u about the mistake made by buying a windows 7 pc HP pavilion dv6 3208Tx

Regards
Billie