[Resolved] HP Laptop / DV 1154 TX — dv6-1154 - | |
I have bought BRAND NEW LATEST MODEL of LAPTOP - HP pavilion DV6 1154 tx - Intel Duo Core which is 64 bit capable processor. My problem is I can ONLY see is 3gb memory instead of 4gb memory, whilst you have provided me with Vista Home premium 32 bit OS and 4GB memory(RAM) and 1 GB dedicated graphic Card. Issue raised on HO toll free number: [protected] Escalation ref:- CChsAP219130 Another Ref no: CCHSAP219139 HP TOLL FREE number says that they can't do anything its bug, and couldn't point me to correct point of person who can handle this issue, shouldn't customer service be helping me to resolve my issue and not make customer go in LOOP which is never ending.. Also I visited Your SakiNaka service centre on 18th July 2009 with Token number 38 and they could only confirm the physical memory which is 4gb only through BIOS and SYSTEM INFORMATION utility available in VISTA OS. Even service centre agreed and informed that they can’t give support since they only support hardware. FOR A NEWLY BOUGHT LAPTOP WHAT SHOULD BE the escalation and Resolution time? There is no acknowledgement no definite time frame of resolution of above issue. As per microsoft we can't see 4gb memory on Vista 32bit, this indicates this is poor product design. http://support.microsoft.com/kb/929605 Solution is HP should provide 64bit OS instead of 32bit OS and should not fool their customers by giving BUGGY configuration. Even Dell understands that and provide VISTA 64bit OS for any system which has memory more than 3gb.. I am emailing the following email id's and no response yet as of 1st August 2009 '[protected]@hp.com'; '[protected]@hp.com'; 'in.[protected]@hp.com'; 'manju.[protected]@hp.com'; 'triveni.[protected]@hp.com'; '[protected]@hp.com'; 'vinod.[protected]@hp.com'; 'abhinav.[protected]@hp.com'; 'india.[protected]@hp.com'; 'arun.[protected]@hp.com'; 'arun.[protected]@hp.com' Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
2 Comments | |
Comments
There is absolutely no problem with your system. Vista 32 bit reserves around 0.8gb of ram for its tasks.. And thus your system does indeed have 4gb ram.. As far as 64 bit os is concerned then hp has already stated it on its catalogues and website that it does not bundle a 64 bit os with this particular model and one cannot bind this on the company. It is entirely at the companys discretion to decide which os it will offer on which models
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I completly agree on Mr. Manpreet Singh's statement. Your dv6 is having 4GB of RAM and is a cool product of Hewelet Packard (HP). Enjoy..
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