HP Laptop Service — Recurrence of problem after service the laptop and forced to submit extra service charge

Address:

Uttar Pradesh

I have given my HP Laptop (Model No.- DV5-1104TV, Sr. No. - CNF8491PG1) for servicing of
problem screen blinking problem dated 11/02/2012. But the problem was sorted temporarily. After one month , the problem was reoccured. when we went to complain about this to HP service centre in Noida branch address:

ELITE BUSINESS MACHINES PVT. LTD.
B-106, SECTOR-64, NOIDA 301201 (U.P.)

they again asked for the service charge (500/- ) and given the very negative response.

This screen blinking problem is very general in the HP DV5 Modal laptop. My some friends also suffer this issue in their laptop.

I have told them that problem was occurring from the next day of servicing but i was out of station. i was try to call to the office number. But the Telephone number was not reachable. that's why i was not able to complain that time.

When i have to meet the service manager, he was response very aggressively and he was not listen us and argued that we could impose some extra charge when we servicing the laptop. This shows their service is totally fake.

Thank you

Kuldeep Tyagi Dated: 24/04/2012

Email: [protected]@gmail.com
Mob. No. - [protected]