HP India Complaints & Reviews

I have purchased the hp LAPTOP from the hp dealer and was assured that after sending the Scanned copy of Purchase Invoice and the Bar coded serial number sticker they would be sending me the Warrenty extention voucher and the redemption code is 5095060, there is no telephonic help in this regards on HP helpline nos.

Till date(18/09/2012) no voucher has been received.

Pl. help me to solve my problem.

Regards
Deepesh Bajaj
([protected])

Dear Sir/Ma'am,

With reference to the invoice No. G&G/12-13/03159 Dated:10 August 2012 ,i have purchased a HP Pavallion Laptop[NB PC PAVALLION DV6-7039 Tx] .Particulars/Details are as following:
Batch: 2CE22109DF
BAT-6CLNHC4RY2E9PZ
AD-WBXYE0AAR2J55K

There is some issue with the windows because windows is not booting and recovery partition has been deleted unknowingly as we were not informed by you for making a recovery CD and you haven't provided any CD too for recovery purpose.

We have informed you before about the same approx 14 days ago,but the guy from you side said that only HP Customer care can assist us.

After that we called HP Customer care several times but there was no assistance from them,even they are saying that the laptop is not of India so we should bear the charges for Recovery CD,otherwise if this model is of India,they can provide the Recovery CD free of cost.


The person from HP Customer care we have talked was Santosh and case No is :[protected].

Please resolve this issue as soon as possible.

Thanks And Regards,
Meena Singh
[protected]

I purchased hp photosmart b110A printer ( s.no CN14C4S3HD) on 6-5-2012 from shiney e park pvt ltd ghaziabad an authorised hp reseller.when I first used the printer it's photo quality was not upto the mark so then within a month print head of my printer was replaced then again after using it for 10-15 days it again encountered a problem then my printer was replaced then after using it for 15-20 days again it encountered a problem then again my printer was replaced now after replacing what I found that print head of that new printer is damaged now what next they changed the print head and again the printer did not work since purchase of printer on 6-5-12 my printer has been diagnosed 5 times out of which twice it was replaced..I am fed up of this printer within 2-3 months I am hardly able to use that printer most of the time it is damaged..i even purchased an original hp 862 xl black cartridge for that printer..I never thought that a company like hp cheats customer like this by suppling them with sub standard products...what else now I have come to know the that model number printer has been discontinued by hp and have gone through many reviews online that b110 a printer was encountering problems. That's why model was discontinued..I feel my self cheated..I want the refund of the printer and ink I purchased or some other model printer asap with same features that can serve my purpose for which I purchased the printer that is printing.now its been almost 15 days and nothing has been done from hp to resolve the problem..

CA TUSHAR SINGHAL
[protected]

Dear sir/madam,

I am neeraj kumar agrawal, and I purchased a HP pc630 notebook from

BALAJI COMPUTERS
9/23 SATYAM HOUSE ,
KAALIMATA WARD ,
PANDRI
RAIPUR (C.G)
E-MAIL : balaji.[protected]@gmail.com

company VAT tin no. - [protected]

... from last 3 months i started having problems regarding product performance, many a times it stopped working (hang) unexpectedly, and then switch off....as my laptop is in warranty period i went to the above shop to file complaint and request to repair/replace any faulty spare part... and afterwards i have went there almost 5-6 times till now and after 1 months they returned my laptop saying there was a problem in motherboard and that the problem is fixed now..... but IT IS NOT SO.... I AM HAVING THE SAME PROBLEM REPEATED...... PLEASE look AFTER IT AS SOON AS POSSIBLE AS MY 12 MONTHS WARRANTY WILL END ON 26th september 2012

my bill number is - BC/11-12/08189
DATED - 26-SEP-2011

Thankyou,
NEERAJ AGRAWAL
mbl. - [protected] , [protected] , [protected]

HP PAVILION G6 2102Tx LAPTOP Complaints - NOT RECIEVED THE ACKNOWLEDGEMENT MAIL OR SMS FOR MYLAPTOPS 2ND & 3RD YEAR EXTRA WARRANTY PAPERS SENT ON 24/08/2012 WITH DD FOR RS.1133/-

SIR,I bought my HP PAVILION G6 2102Tx LAPTOP on15/08/2012 from KWALITY ENTERPRISES,AMRITSAR with which I get registered for 2nd & 3rd year extra warranty & I get my redemption reference code no.5093106 from the company on the same day in my email. ON 24/08/2012 I DESPACHED MY PAPERS INCLUDING INVOICE COPY NO. ASR/R-1074 DATED 15/08/2012 WITH BAR CODED PRODUCT SERIAL NUMBER STICKER ORIGINAL & ELECTION CARD AS MY ID PROOF & DEMAND DRAFT NO.346601 OF SBI DATED 24/08/2012 FOR RS.1133/- IN FAVOUR OF SOLUTIONS INTEGRATED MARKETING SERVICES PVT.LTD.I ALSO SEND THE EMAIL COPY WHICH I GOT FROM THE HP FOR REDEMPTION REFERENCE CODE NO.5093106.I ALSO MENTIONED THE REDEMPTION CODE ON MY INVOICE PHOTOCOPY.I SEND ALL THESE DOCUMENTS AT THE ADDRESS HP REDEMPTION CELL,SOLUTIONS INTEGRATED MARKETING SERVICES PVT.LTD.,24&30,GROUND FLOOR,OKHLA INDUSTRIAL ESTATE,PHASE III,NEW DELHI-110020 BY ONDOT COURIER ON 24/08/2012.MY COURIER RECIEPT NO.IS[protected] DATED 24/08/2012 & THE COURIER COMPANY PROMISED TO DELIVER THE DOUCUMENT ONTHE VERY NEXT DAY WHICH IS 25/08/2012.THE SOLUTIONS INTEGRATED MARKETING SERVICES PVT LTD. HAS TO SEND THE ACKNOWLEDGEMENT MAIL ON MY EMAIL ID:[protected]@enkayrub.com OR SMS ON MY MB.NO.[protected] WITH IN 24 HRS AFTER RECIEVING THE DOCUMENT.BECAUSE OF THE NEGLIGENCE OF THE COMPANY I STILL YET NOT RECIEVED THE ACKNOWLEDGEMENT MAIL FOR 2ND & 3RD YEAR WARRANTY & ALSO NOT RECIEVED THE DIGITAL CAREPACK CERTIFICATE.SOLUTIONS INTEGRATED MARKETING SERVICES PVT.LTD. SHOULD HAVE SEND ME ACKNOWLEGEMENT MAIL & DIGITAL CAREPACK CERTIFICATE AS SOON AS IT IS POSSIBLE.MY MOBILE NO.IS [protected].MY COMPLETE ADDRESS IS BIR KUMAR JAIN,1/28 ROOP NAGAR ,DELHI-110007.

This is regarding my hp laptop : Pavilion dv4 1131 tx. The wifi of my laptop stopped working all of a sudden. I went to authorised hp service centre. They kept my laptop with them for 1 day for fault diagnosis. Next day they called me and told me that my laptop''s mother board is faulty and it needs to be replaced. They gave me an approximate of around 23500 for the repair. I told them to try replacing wifi card but they said they have tried that and detected problem in mother board. I came back with my laptop after paying their diagnostic fee and thought of buying a new laptop because there is no point of spending so much. So few days latter I went to Nehru Place to buy a new laptop and accidentally showed my laptop to a third party .They just replaced my internet card for 1000 and that solved the problem and now my laptop is working fine. This caused a lot of mental harassment , mental torture and eventually lead to wastage of my time, being an engineer loss of productivity and many other endless problems. This also means that if a persons laptop is out of warranty, hp misguides customer to this extent.This is really shameful on behalf of Hp. Had I not taken the laptop to a third party I would have ended spending 25000 or probably 50000 for a new laptop.

Beside of sending the documents along with the cheque of Rs.1133/- well on time i.e. by 24 August,2012 for the extended warranty procedure i haven't received any of the reply from
Hp redemption cell,
solutions integrated marketing pvt.ltd.,
24 & 30, ground floor,
Okhla Industrial estate,
new delhi-110020
now what to do next........?

dear sir,

my hp printer model no.is 3525.
purchase date :[protected]
bill no. 5781
this product is purchase from :-
Say computer
63/321, mahesahmati (east),
malda-732101

this product is purchase against the gift offer.
so plz send the details of claim for redemption of gift.

thanking you

tanoy chakarvorty
52 bigha ( bag bari)
po:- jhaljhalia
malda
732102
mo. [protected]

sir,
I have purchased a hp pavilion dm4-3010tx whose serial no. is 2CE1511B89.
I had sent a draft to the HP REDEMPTION CELL,NOTEBOOKS SOLUTIONS MARKETING Pvt. Ltd. with all the neccesities for the additional warranty extension on 10-04-12
Till date I haven't received the warranty certificate on my email id([protected]@gmail.com)
kindly mail the certificate on my email id as soon as possible.I will be greatly obliged.

sir,
I have purchased a hp pavilion dm4 3010tx from ummed agencies ,kanpur.
laptop's serial no. is 2CE1511B89. Redemption code is 4665741

I had sent a courier with all the necessities to
HP redemption cell,Solution Integrated Marketing Services Private Limited for tthe additional warranty extension to 3 years on10-04-12
But till date the warranty certificate has not been sent to my email id
Kindly send the certificate tToyo my email id as soon as possible.i will be greatly obliged

Respected Sir/Madam,
My Complaint ID is [protected].

I bought a HP Laptop model no. QG465PA/G4-1201TU and Serial No. 5CD1332R49
on 22-oct-2011.Till date i need to go to Hp Service Center for Five
times.And still it is in the Service Center for a repair from 11/08/2012.

It started giving me problems in the 2nd month of purchase when Laptop's
speakers stopped working.i got it replaced.

then its motherboard got replaced.then its DVD writer was replaced.now it's
webcam stopped working,for which it is still under repair.
Today on 22/08/2012 when i called service center they told me that webcam
is repaired but there is some fault in WiFi.we still have to repair it.

one by one every part is giving problem.although it is under warranty and
everything is getting repaired.but how many times i will go to service
center.i am fed up of all this.Hp Service Center is 30 Km away from my home
town.for every single problem i need to go to HP Service Center twice once
for submit my laptop and then to receive it.

I think my laptop has some manufacturing defect.that is why it is giving
one problem after another.i request to the company plz replace my Laptop.company must
have all details of my Laptop.i hope company will understand my problem but company is not understanding my problem and company is not giving any reply of my complaint/e-mail.

My OS(windows 7) is corrupt and even system recovery did not work.At the
time of purchase i asked for the Operating System's Cd and Serial Key(which
was included in my Laptop ),then i was told that i will get Cd after few
days coz it is sent by company on request but i never got it.but now the
they are asking me for 1000 Rupees for it.

i bought the laptop for my convenience and not for harassment.So i request
you please help me regarding replace my laptop.


Thank you

This is really ridiculous !!!!



An H.P Brand New Model was purchased on Saturday and it was brought in use this morning in our office and within a couple of hours we've started over-heating.





Model G42458TU Product No XV921PASACJ



Battery : CT AZVQN9RYZ1NA9 Serial No : CNF050GGFG



Invoice No : CC/12-13/646 DEALER : Computer Connextion , Nehru Place

It's been over a week, even the CEO doesn't seem to be responding to our emails.

The cost of HP printer M1005 is Rs11900/- and repairing cost is Rs16000/- Mahaelectronics is cheating public. When contacted HP Main office ,they say they are not aware of these Mahaelectronics.


On Mon, Aug 27, 2012 at 8:14 AM, Dhanalakshmi <trade.[protected]@mahaelectronics.com> wrote:

Dear Customer,Greetings!!!!!Thanks for choosing HP services.Please find the attached quote for your recent service event against the case id: [protected]Kindly acknowledge the same and request you to approve the quote value: Rs. 16,030.55/- Please forward your valuable approval to the mail id: trade.[protected]@mahaelectronics.com'ss Terms & Conditions:-Quotation is valid for 21days from the Quoted Date.-Your equipment will carry warranty for a period of 90 days for the repair carried out and the parts replaced from the date of invoice.-If part is used - All defectives to be returned to Maha Electronics Private Limited-Payment is 100% against Delivery by Cash/DD unless stipulated otherwise. The DD should be in favor of Maha Electronics Pvt Ltd.-Authorization by way of P.O. is required to process the case further-If the quoted parts are not in stock, it will take 2-3 weeks to get those parts from the date of receipt of your written approval.-Further quote may be issued during repair, if found any other parts are also required.-If this Quote is rejected, advanced payment against the minimum service charges will not be refundable.Thanks and Regards DhanalakshmiMaha Electronics Pvt LtdBangalore Tel : [protected]

i bought a hp laptop g6 2102tx from hp show room on 3rd august 2012,i registered for extension of warranty for two year (1+2) on 4th august,i sent dd of Rs.1133.00,id proof,a copy of the invoice and the serial number cut out from the laptop box on 7th august but i hadn't recieved any SMS or email and extended warranty certificate yet.so please send me certificate.
my redemption reference code is 5058286

so please send me information regarding this complain on email id : adityachandra.[protected]@gmail.com & my mobile number is [protected]

Dear All,

We have bought Desktop HP Pavilion P2-1156 IL& monitor HP W19729 last few days back ( Date on 1st Aug-2012).There is on problem hp monitor display reflected in single line.So kindly rectify the problem at the earliest as possible.

Regards,
Ratheesh.
Mob- +91 [protected]

We purchased HP 1606 DN Printer. after one month it got faulty as paper picking problem. We called to customer care but they are westing our time and checking foolish type of troubleshooting which is commonly known by most of the person. And each n every representative are their own type of troublshooting and reason for logging the complain.

We still waiting for the resolution after 3 months.

It is very cheap and third grade services. if this is not resolved i will complain in consumer court for wasting the valuable time of our company.

I had purchased a laptop HP pavillion dv6-6tt5tx notebook about eight month before. After buying the product continuously damage the product parts one by one. I have complain more than eight times in eight month. Now i need the complete replacement of the product, but the HP service provider don't want to replace the whole product, rather they want to replace the product parts one by one. Still now there are three parts are damage. So can anyone tell me about how to complain in consumer forum , I need the procedure and what is its costs.Thank you .

I have purchased an HP Pavilion DV 6 6155 TX Lap TOP from M/S CYBER PARK, Tripunithura, Ernakulam on 31/12/2011 vide Invoice No. 6641. On 22/7/2012, it was noticed that the Lap Top is not booting and as such I am unable to use it. Hence I handed over it to the Service Center, Meera Electronics Systems & Services, Tripunithurs on 24/8/2012 vide Service ID No. 10753. They informed me that the Hard Disk has to be replaced and will be returned to me within a week. On 4/8/2012, I came to the service center but I was informed that the complaint has not been rectified and assured me that the same shall be returned within a week. On 10/8/2012, I have contacted the Service Center over telephone and I have got the irresponsible reply that the hard disk has been sent to the Service Center and has not been returned back yet. But the most surprising thing is that the person responded to me has no idea about the date on which the hard disk has been sent. Again at 3 P.M on that day they have contacted me and enquired the "Paasword" .Hence I suspect that the hard disk is still in the Lap Top. Again on 18/8/2012, I have contacted the Service Center over telephone and I have got the same reply that the hard disk has not been replaced. It may be noted that more than 25 days has been elapsed since the Lap Top handed over to the service center. Since my son is doing his final year in B tech. and nowadays the Lap Top is inevitable for his study purpose. This sort of mischievous approach from the service center of your reputed organization will adversely affects your good will.

Reg : Printer Complaint

Dear Sir/Madam,

We purchased one HP Laserjet1020 Plus, Sl No-CNCFT41841 from M/s We Enterprises, 86, Shanker Market, Cannaught Place, New Delhi vide Invoice No. VAT/6425 (Book No. 127) dated 20.10.11 which is under warranty period of one year but now the printer got some problems and giving print out full page black from which our office work is being hampered.

You are requested to kindly do the needful at your end.

With thanks & kind regards,

For Asian Surgical Corporation,

Authorised Signatory.

My name is Jithendrakrishna M.N and my friend Mr.Arun Kumar M.V purchased HP V270 Pen Drive(8GB) from the snap deal for me.But now it's not working,for that product company says 2 year warranty from date of purchase and the date of purchase was 14-Jul-2012.So please help me to replace or repair that product.