[Resolved]  HP Mini 210 — Malpractices/mischief at authorised service centre

Address:

Ahmedabad, Gujarat

This is a complaint against Ashtech Infotech Pvt. Ltd. Ahmedabad for
Model no. VX817EA/ HP mini 210-1000sa
serial no. CNF003909B
support india no. [protected]

This HP netbook was purchased from amazon uk on 6 April 2010. In 10 days it started giving problems and the OS got corrupted. The recovery option did not work. On reaching India recovery dvd's were ordered through customer care India. The netbook was then given to your authorised service centre Ashtech Infotech on 17 May 2010. They kept the netbook for 15 odd days and I received the netbook today on 4 June 2010. For this long delay they gave excuses of RAM part not available for this foreign piece. Then they said supplementary disc is required (which was confirmed on 18 may itself that for this netbook it is not required through customer care india) On not being able to install win 7 starter on this model, I requested them to install win xp on 3 june so atleast the netbook becomes usable. Now on 4 June when I am handed the netbook, it is not longer a fresh piece. there are small scratches all over( as if the netbook was not handled carefully) But mostly the speaker is now totally destroyed. It is giving a distorted noise. Taking back the netbook to ashtech the same day on 4 June, and talking with Mr. Jaimin ( supposedly their main service manager) he says that i have installed some program with a virus and so the speakers are now destroyed. Having an argument with him on this stupid judgement and not having any confidence with Ashtech people I consulted Mr. Jasmin Joshi (Regional Manager Gujarat) I took this netbook to Simtech Computronics Ahmedabad. They revealed through contacting Hp customer care that no part has been replaced on this particular piece. Please have a look on the receipt that i have received from ashtech. ( mischieviously the dates have not been changed and no one signed from Ashtech) Also attached is simtech computronics report.

I strongly Advise HP India to discontinue its service dealership with Ashtech Infotech and look seriously in this matter.
Also look into the mischief going on at Ashtech Infotech specially the rude/mischievious guys like Jaimin at Ashtech.

I would like to know how a reputed PC company like HP deals with such new pieces which have been fiddled with through your own authorised service centres and : your replacement procedure.

Realising that Ashtech deals with other pc companies as well I am forwarding this mail to others to be wary of Ashtech Infotech.

Karamjeet Singh Lamba
Ahmedabad
India