[Resolved] HP Pavilion DV6767TX Notebook PC — Not getting solution/Pathetic After Sales Service
This is Manish; I bought a HP Notebook (Model No-dv6767tx, p/n kp162pa#acj) with the best configuration.
I bought this Notebook for SAP ERP solution. When I gave this Notebook to My company SAP Bases guy for SAP installation, he found Vista doesn't support SAP so he said he can't install SAP in this system, Even he said he cant other Operating system in this notebook because there is no option to get the drivers. I spoke with HP guys got some drivers but few of them doesn't support this particular model like Audio driver, Mobile Intel chipset Family driver, Nvidia Video driver and webcam driver.
We have installed Windows XP in system but my machine's few functions are not working like Sound card, Nvidia graphics card web cam.
Today morning I called you up and I had a talk with a Customer Care executive, he said he can't help me out and said go-ahead and sue HP and has disconnected the phone.
I have bought this laptop on 5th April' 08 and since that time i am not able to do my work at this machine.
I am really very upset with your Customer Care dept. and I am getting frustrated with this notebook. Please send me drivers which are support to this particular model or suggest me what to do.
I sent an email at HP Email support; please see below the email from HP:
Thank you for contacting HP Email support. My name is Catherine and I will be assisting you regarding your HP Pavilion dv6767tx notebook PC.
From your email, we understand that some software is not compatible with the windows vista operating system.
Manish, in this regard I need to share with you that there are some software, which are not compatible with Windows Vista Operating System. It gives an error message while installing. Therefore, it is requested not to use the software, which is not compatible with Windows Vista Operating System.
The software shipped with pre-installed Windows Vista operating System is compatible with it and it is recommended to use it.
Regarding other third party software I would request you to contact to the software vendor in order to know the compatibility issue with Windows Vista Operating System.
I look forward for your kind cooperation and understanding in this regard.
HP does not recommend to change the operating system of the Notebook as it has not tested with any other operating system except bundled one. Further if you have changed the operating system in this case, HP shall only be able to provide you hardware support. Software support shall be provided by Microsoft.
However I am providing the drivers regarding Windows XP professional operating system for your notebook PC. Along with that I would like to inform you before that this may or may not compatible drivers for your notebook.
In order to download the drivers please visit the below mentioned web link.
[NOTE: In case the web links do not open up, kindly copy and paste it into the address bar of the web browser on your system and click on GO.]
Please feel free to contact in case of any query. We would be glad to assist you.
Thank you and have a wonderful day.
Regional Customer Contact Center
HP Email Support
Please include the following identifier in the subject line of all future correspondence relating to this ticket.
Incident ID: <544504>>
The Moral of the Story:
· HP will only be able to provide you hardware support. Software support shall be provided by Microsoft.
· I believe I am not owner of this product because HP and Microsoft don’t allow us to use this system according to my convenience.
· They suggested me to change my profession for a laptop and move on for other technology because Vista doesn’t support SAP.
I will really appreciate if you will help me out to get the solution for this
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Aug 14, 2020Complaint marked as Resolved