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[Resolved]  HP Pavilion DV6767TX Notebook PC — Not getting solution/Pathetic After Sales Service

Hello All,
This is Manish; I bought a HP Notebook (Model No-dv6767tx, p/n kp162pa#acj) with the best configuration.

I bought this Notebook for SAP ERP solution. When I gave this Notebook to My company SAP Bases guy for SAP installation, he found Vista doesn't support SAP so he said he can't install SAP in this system, Even he said he cant other Operating system in this notebook because there is no option to get the drivers. I spoke with HP guys got some drivers but few of them doesn't support this particular model like Audio driver, Mobile Intel chipset Family driver, Nvidia Video driver and webcam driver.
We have installed Windows XP in system but my machine's few functions are not working like Sound card, Nvidia graphics card web cam.

Today morning I called you up and I had a talk with a Customer Care executive, he said he can't help me out and said go-ahead and sue HP and has disconnected the phone.

I have bought this laptop on 5th April' 08 and since that time i am not able to do my work at this machine.

I am really very upset with your Customer Care dept. and I am getting frustrated with this notebook. Please send me drivers which are support to this particular model or suggest me what to do.

I sent an email at HP Email support; please see below the email from HP:

Dear Manish,

Thank you for contacting HP Email support. My name is Catherine and I will be assisting you regarding your HP Pavilion dv6767tx notebook PC.
From your email, we understand that some software is not compatible with the windows vista operating system.
Manish, in this regard I need to share with you that there are some software, which are not compatible with Windows Vista Operating System. It gives an error message while installing. Therefore, it is requested not to use the software, which is not compatible with Windows Vista Operating System.

The software shipped with pre-installed Windows Vista operating System is compatible with it and it is recommended to use it.
Regarding other third party software I would request you to contact to the software vendor in order to know the compatibility issue with Windows Vista Operating System.

I look forward for your kind cooperation and understanding in this regard.
HP does not recommend to change the operating system of the Notebook as it has not tested with any other operating system except bundled one. Further if you have changed the operating system in this case, HP shall only be able to provide you hardware support. Software support shall be provided by Microsoft.

However I am providing the drivers regarding Windows XP professional operating system for your notebook PC. Along with that I would like to inform you before that this may or may not compatible drivers for your notebook.

In order to download the drivers please visit the below mentioned web link.
http://h10025.www1.hp.com/ewfrf/wc/softwareList?os=228&lc=en&cc=us&d...
[NOTE: In case the web links do not open up, kindly copy and paste it into the address bar of the web browser on your system and click on GO.]
Please feel free to contact in case of any query. We would be glad to assist you.
Thank you and have a wonderful day.

Yours sincerely,
Catherine
Regional Customer Contact Center

Sincerely,
HP Email Support

Please include the following identifier in the subject line of all future correspondence relating to this ticket.

Incident ID: <544504>>


The Moral of the Story:
· HP will only be able to provide you hardware support. Software support shall be provided by Microsoft.
· I believe I am not owner of this product because HP and Microsoft don’t allow us to use this system according to my convenience.
· They suggested me to change my profession for a laptop and move on for other technology because Vista doesn’t support SAP.
I will really appreciate if you will help me out to get the solution for this
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Aug 14, 2020
Complaint marked as Resolved 
Complaint comments  10 CommentsShareTweet

Comments

complain i don think so this is the serious issues, the guy must be frustrated some other resion don know y
I have precisely the same complain. Vista is a operating system, slow, unstable and incompatible with most useful technical softwares. HP does not provide support unless you use Vista. Worst of all they do not give you the required XP compatible drivers. I think there is an unhealthy cartel forming between HP and Microsoft to promote Vista. I would not recommend anyone to buy HP laptops unless his sole use is browsing the net and seeing movies. Consider buying Dell instead which does not have these issues.
Look dude, I don't understand why you are so frustrated. Just follow what I say -- Go to 'www.hp.com/in' & select the 'Support and Solution' link. Now it will ask you to enter the model number of your product. Just fill '6767' but before clicking 'Go', above the search box, locate the option 'Download drivers and software'. Then out of the search results, select your notebook. Then it will ask you to select your OS. Here, select 'Windows XP' and you are done. Out of the list of drivers, download required ones by selecting them one by one. By the way, I own the same laptop.
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Look dude, I don't understand why you are so frustrated. Just follow what I say -- Go to 'www.hp.com/in' & select the 'Support and Solution' link. Now it will ask you to enter the model number of your product. Just fill '6767' but before clicking 'Go', above the search box, locate the option 'Download drivers and software'. Then out of the search results, select your notebook. Then it will ask you to select your OS. Here, select 'Windows XP' and you are done. Out of the list of drivers, download required ones by selecting them one by one. By the way, I own the same laptop.
I had similar if not more frustrating experience with the same model...both the OS and the finish quality... got the same rude and irritating response and after 3 weeks of running behind these guys and wasting my time they provide me with a replacement thats twice as bad.. so i eentually cameto an understanding with the dealers to provide me with a dell which has much better service as well as compatibility and built quality.
Hi, While I understand very well how cheated you feel about the whole issue, I would nevertheless advise you to just forget about Vista (and wasting time with the customer service of HP, as they care a damn about your worries) and install Ubuntu Linux on your HP (it's easy). Did it for an aquaintance who is still smiling :-) with utter satisfaction(nirvana).
Need any help, just get in touch with me or try to find a Linux hacker in your area - my promise you won't be disappointed !
I am also facing same problem, installed xp and didn't able to find any sound drivers till now, i had chat with serveral hp service executives no use. Let me know what to do now.
Hi Naga, I will suggest you to install "UBUNTU" linux on your notebook. Its one of the best linux distros. In my opinion, it will automatically configure all your hardware components the way XP does. It easy to use, just like XP.
manish, i too hav the same problem.. its really a disgusting experience.. can u pls update me i[censored]'ve got a solution for this problem.. any help in this regard is higly appreciated..
Same problem with me.

uninstalled vista and loaded XP to install an ERP application on my laptop.

This was back in 2008 and still not able to find the compativle Nvidia video drivers

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