[Resolved]  HP Pavillion DV6 2113AX — charging problem arises within one month of purchasing

Address:

Bharuch, Gujarat

I purchased a laptop HP pavilion DV-6 2113AX form baroda, Gujrat, India. From CROMA electronics. Within one month I faced battery charging problem, though my total usage is not even one month as per hours. I showed it in baroda ITEC authorized hp service center but they could not identify the problem, so again 15 days passed. After this I showed it in Ankleshwar Simtech comptutronics pvt ltd. authorized service center. They identified the problem and are saying to replace the mother board and battery; but they are still not sure about persisting problem. Now if they are going to replace the afore mentioned items, about 75% of constituents in the laptop are going to be changed in a short period of time. Hence I request for a replacement of the laptop.

As a customer, facing a problem in such a short duration, it doesn't give me confidence on the products of HP. As I preffered to take HP laptop instead of other brands, now I can not recomend my freinds and relatives to rely on HP products if sufficient and satisfactory support is not received from your side.