[Resolved] HP Petrol Pump — Cheating at petrol pump
Sub:-Complaint against operator at Shinde Petroleum, Plot No. 68 & 69, Shinde Nagar, Bavdhan, Pune - 411021
Sir, I the undersigned Somik Basu was a regular customer of HP Petrol Pumps. This complaint is regarding filling less quantity of petrol regularly by pump operators at Shinde Petroleum in Bavdhan, Pune.
This latest incident happened on the 2nd of December, 2008. I had asked the operator to fill Rs. 550/- of petrol. The operator stopped at Rs. 150/- and demanded payment, on pointing out that the requested amount of petrol was not filled, he said it was a mistake and again filled for Rs. 200/-. Then he went ahead and promptly reset the meter. Again I pointed it out. At this point the operator demanded me to prove it. I started the car and showed him the indicator. At this point one of his colleges joined him in argument. After much alteration and waste of time, they simply asked me to complain to whoever I liked and they would take care of it. I overheard them bragging that it happens in this particular pump and complaints are ‘taken care of’.
This is the third time such an incident has happened with me personally at this pump. On further enquiry with my co-workers and friends in that vicinity, I found that this was a common practice at this pump and complaints are of no avail. As this is the only pump servicing a large area, citizens have no choice but to go to this pump.
Such kind of service and fraudulent behavior in pumps baring your company name only serves the purpose of tarnishing the company name and alienate customers from visiting HP pumps when given a choice. I personally have heeded to advices of my friends and stopped visiting HP pumps in other parts of the city where there is a choice.
Please treat this as an official complaint and take action as appropriate.
Waiting for your reply and action.
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Aug 14, 2020Complaint marked as Resolved
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Petroleum House, 17, Jamshedji Tata Road, Mumbai, Maharashtra, India - 400020