[Resolved]  HP Printer Oj Pro L7580HP — Non-Availability of Spare Parts

Address:

Bangalore, Karnataka

As you can see from the various e-mails below, there is no reply from HP.

From: Melville D'Souza [mailto:[protected]@emdeetec.com]
Sent: 20 July 2010 16:58
To: 'esc.[protected]@hp.com'
Subject: FW: HP Service Call Report
Importance: High

Hello,

I can’t’ imagine that an international reputed organisation such as yours cannot revert with a written reply within a reasonable period of time. In this case there is no reply since the last 12 days.

-Melville D’Souza

From: Melville D'Souza [mailto:[protected]@emdeetec.com]
Sent: 18 July 2010 14:31
To: 'esc.[protected]@hp.com'
Subject: FW: HP Service Call Report
Importance: High


From: Melville D'Souza [mailto:[protected]@emdeetec.com]
Sent: 16 July 2010 10:29
To: 'esc.[protected]@hp.com'
Subject: FW: HP Service Call Report
Importance: High


From: Melville D'Souza [mailto:[protected]@emdeetec.com]
Sent: 14 July 2010 13:44
To: 'esc.[protected]@hp.com'
Subject: FW: HP Service Call Report
Importance: High


From: Melville D'Souza [mailto:[protected]@emdeetec.com]
Sent: 11 July 2010 21:19
To: 'esc.[protected]@hp.com'
Subject: FW: HP Service Call Report
Importance: High


From: Melville D'Souza [mailto:[protected]@emdeetec.com]
Sent: 08 July 2010 18:33
To: 'esc.[protected]@hp.com'
Subject: FW: HP Service Call Report
Importance: High

Hello,

I was the proud owner of an HP Printer, the details of which are as below:

Model No: HP OJ PRO L7580
Sl. No: MY78N62129
Date of Purchase: 1 Sep 07

Unfortunately I am no more a proud owner of the above printer since 5 Jul 2010. On this day, the printer stopped working as a couple of parts of the printer had fallen onto the top sheet of the paper stack in the paper tray.

The printer was taken to your HP Service Centre at Indiranagar, Bangalore, where I was given to understand that only printers under Warranty will be serviced.

The printer was then taken to Redington India Ltd at Infantry Road, Bangalore and I was shocked to learn the following:

The spares that are dropped into the paper tray cannot be assembled back. As an Engineer myself, I know that such a situation is impossible, especially when the parts are intact and not broken.
Even more shocking was the statement made in writing by Redington (refer attachment) that Spares are not available with them and will not be forthcoming from HP.

In the first instance a printer from a reputed company such as yours should not fail in 35 months. I have other printers from HP which are much older and in good working condition. Secondly, I am surprised as to how HP does not supply spares for a product which is just 35 months old?

Please clarify your stand at the earliest.


Regards

Melville D'Souza

EMDEETEC
814, 10th A Main, 1st Stage
Indiranagar
Bangalore 560 038
Landline:[protected]
Mobile: [protected]