[Resolved]  HRTC — HARRASMENT & FINANCIAL LOSS

Address:

Solan, Himachal Pradesh

Sir

SUB : HARRASMENT DUE TO HRTC NON PROFFESIONAL FUNCTIONING

I would like to bring in your notice about the shocking treatment and harassment meted to me on the intervening night of 11th & 12th May 2011 due to non professional and unorganized services of HRTC.

I booked online ticket no.[protected] with details

Journey Date: 11/05/2011
Dep. Time: 11: 00 PM
Boarding Place: Solan
Destination: Delhi ISBT Kashmiri Gate
Service Class: Himsuta (VOL/ISU)
Seat No. : 16
Name: Akshay
Age: 29
Sex: Male
Fare: 668.00

As per schedule I was to board the Bus from Solan (Saproon) but since I was little skeptical bout the Bus route and timings, I called up HRTC –Shimla[protected] at different time points on 11/05/2011 as follow

9:18 pm: First call to HRTC to enquire and confirm about my seat and my pick up from Solan. HRTC representative told me to board the Bus (Bus No. 1960, Semi deluxe as Volvo was unavailable) at New Bus Stand, Solan-Bypass. The sudden change of Bus (from Volvo to Semi Deluxe) was dissatisfying and non acceptable but then I was not having any option rather then boarding the Semi Deluxe bus which is on time.

11: 19 pm: Second call to HRTC Shimla, since bus was supposed to reach Solan around 11:00 pm so I enquired and confirmed the status. I was told that the Bus started off at 10:20 pm from Shimla so I should wait for another 15 -20 minutes. I confirmed the HRTC representative that as per there instructions I m waiting at the Bypass Bus stand. I was told to relax. I asked for the Conductors Phone No but I was told that he doesn’t carry a phone.

Between 11:40 pm to 11:53 pm - Many calls were made to HRTC office but the Phone was continuously busy and it added to my further woes.

11: 53 pm: Finally HRTC representative get in touch and when I asked the status I was told the bus that time would have crossed Dharampur, making me feel helpless and shocked. Also I was told that if I m traveling for the first time via HRTC as the buses don’t come at New Bus stand Solan (Bypass). There were some heated words exchanged but I was stranded alone and felt defeated.

All my plans were shattered. My family and people associated with me when came to know about what happened became furious and so was me. I was heading for a professional loss. Apart from my professional loss, my friends who had come down to drop me off at Bus Stand also faced harassment for another 3 hours as there was no bus service available to Chandigarh or Delhi.


02 :05 am (12/05/11) I boarded Chandigarh bound HRTC Rampur Depot ordinary bus, ticket no. 00011792

Finally reached Delhi at 11: 00 Am but I was already late and at huge loss. Since I m working in a private sector, timings and meeting are fixed well in advance. Due to your non professionalism my professional loss is non bearable and cannot be written down.


The ticket was booked online on 10th May using my Axis Bank Credit Card and all the personal information as desired by you was provided including my personal mobile no., landline no. and even the driving license details. By providing this information I was made to believe that I ll be offered some professional services by your dept but it turned out to be lifetime horrible experience not only to me but also to my elderly parents, my family and friends.

I would request you to look into the matter on urgent basis, take appropriate action and revert back with suitable compensation for the harassment and loss suffered by me.
Let me know if i have to provide you with more details..

Thanks

Akshay Singh kanwar

R/O 1345, Sector -29
Noida – UP
Pin 201301
Mobile : [protected]

Permanent Address
31-type IV
University of Horticulture & forestry
Nauni- Solan 173230
Ph No. :[protected]