[Resolved]  HSBC Bank — Fraudulent use of Debit card

Unauthorised transactions made using debit card for the HSBC account for INR 49167.50. I was a victim of incident of theft while travelling in train from Delhi to Pune by Goa Express (2780). Two unkown co poisoned me and took away all my valuables including the HSBC NRI Debit Card at 9pm 23rd Sept 07 near Agra Station. I was unconcious for about 20 hours and I lodged the F.I.R for the theft on 24.09.07. I informed HSBC about the stolen card on 25.09.07 as I was unconscious for 20 hours. After 7 days, I saw unauthorised transactions for INR 49, 167.50 dated 28.09.07. I wrote 2 letters to HSBC 20th Nov 07 and 10th Dec 07 and 12.02.08. HSBC refunded Rs 1742.50 Only. I refused to accept this offer By writing on 12.03.2008. 25.09.07 to inform the theft of debit card, the advisor confirmed the last transaction 26, 486.00 for HDFC bank and assured me that the card has been blocked and no further transaction will be authorised. •The transactions appearing on my account on 28.09.07 actually happened on the 24.09.07 somewhere in indore (As informed by HSBC personnel) – these were clearly fraudulent as I was with Bhusawal Police all day on 24.09.07. – A Copy of the FIR was supplied to HSBC on 08.10.07. •I informed HSBC on 25.09.07 with the date and time of theft and also pleaded that transaction made since 23.09.07 should not be authorised. Still HSBC authorised the transactions on 28.09.07. •I opted for the HSBC debit card as a secure mode of transaction that cant be used without the PIN. HSBC never highlighted this fact at the time of issuing the card and the card was misused.The culprits who used my card are arrested by Delhi Police Crime branch. Contact person to confirm Mr Sharad Kohli
Crime Branch Delhi. I requested the transaction slips by HSBC and gave a letter in writing to the NOIDA branch where I hold my account. I did not receive any response from HSBC in1.5 yrs.

Account Holders name - puneet kapoor HSBC Branch Noida