HSBC Bank — Annual Fee charge on Life time free card

Dear Sir,

I would like to inform you that I am holding HSBC credit card [protected] since October, 2006 to till date. But till date they have not charged me any annual fee for the said card. Also note I have not paid any fee towards the annual fee. Now suddenly they charged me annual fee of Rs 700.00 in the forth year. Four years back when I accepted this card, executive told me that the card is life time free. Hence I accepted the card.

I already sent mail for reverse of annual fee but they are not ready to reverse. They sent me reply that card is not lifetime as per their system and hence they charge me the annual fee. They told me to pay annual fee and then they will credit 700 points in my credit card account. As per my knowledge the card is life time free. Please make a note that they have not charged me annual fee in the past . This is first time they charge me annual fee. I would like to request you that please help me in this matter.

Please do the needful.


Thanks & Regards

Deepak Gurav
[protected]
[protected]