HSBC Bank - Credit Card

Hongkong & Shanghai Banking Corporation [HSBC]

HSBC Bank - Credit Card — No Service

D Dharmender Singh from Bengaluru, Karnataka

Hi, HSBC is offering credit cards to customer but it is not providing in Branch Customer service neither is providing any Toll Free number in case ( though many ) of any complaint. When asked about the same they say to speak to the phone banking officer on phone provided in Branch. They are also charging 100 Rs extra for making credit card payments in cash. I feel this is wrong mean of making money and harrasing the card holder as we have to pay for visting branch just to speak to the phone banking officer to get so idea (not resolution) on credit card issue. If we are making cash payment then why we should pay 100Rs extra. When asked they say this is Bank procedure. I think if a bank cannot provide in person customer service then they should not be allowed to provide such service at all and should be fined accordingly for cheating cutomer as it was not mentioned in the application that if i make payment in cash will be charged 100 Rs extra. I wish some serious action should be taken against banks to protect customer who is most of the time helpless and have to pay whatever bank charges. Was this information helpful? No (0) Yes (0)

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Comments

Rupesh V Trivedi

from Mumbai, Maharashtra

HSBC Bank - Credit Card — Charges on un-used card

I had availed a facility of HSBC Bank Credit Card in 2007 with the promise of free for life (Card no [protected]). During 2007 I had used this card and paid as per statement in time.

Since 2008 mid I have stopped using the card because of some service issue with the Bank. During December 2007 to August 2008 I was shifted from Baroda to Ahmedabad (Gujarat). During this time I have dropped the monthly payment cheque in some of the drop box in Maninagar area of Ahmedabad. These cheques got delayed due to what reason I don’t know. Because of delay from Bank side, they have raised late payment and other charges which I denied to pay.

Due to the above said service issue since 1 ½ year I am not using the said card.

At present the out standing in my account is shown for Rs.10498.06. According to me all these amounts are for late payment charges / finance charges and other charges only. I am ready to pay the amount which HSBC can prove that I have purchased and not paid.

Over and above the monthly statement, recovery officers from New Delhi are calling on my mobile and also on my mobile at home which is with my wife. They are using abusive language and harassing us since last 6/8 months for recoveries. Even they have updated the same on my CIBIL report also which is affecting my credentials.

Again I would like to state that I am ready to pay the amount if any thing is out standing from my side but not the charges as they have charged nor I am ready to pay my hard earned money to settle the same.

Request you to help me as early as possible.

Regards,

Rupesh V Trivedi
(M) [protected]

v upender reddy

from Delhi, Delhi

HSBC Credit Card — no service,card payment

i am using the card since 4 years in this month i am not got any payment detailes, even i call to c. care their is no response.even i call to 10 times response is very poor, i need to pay the bill plz talk in this regad cell no. hyerabad [protected]