[Resolved]  HSBC Bank — PrePayment and preclosure of loan account not taken online

Address:

Karnataka

Dear SIr,

I am having HSBC bank Home Loan as there are few Bank branches i have opted for internet banking. I raised preclosure of home loan on 22nd of Nov 2010. I relieved call that it will be done (as there was a top-up loan which i had prepaid using internet banking facility) but even after 2 week i didnt received neither foreclosure letter or my account was made zero even though balance was available.
When i again called on 10 Dec 2010, it was told to me i can do foreclosure of home loan on internet banking i have to go to branch office with foreclosure letter (Which is not feasible option as its far from my current address and i travel frequently ).
The option of prepayment was given to me with instruction that more than 25% of my total amount will receive 2 % service charge which i agreed, but again representative told that i cant do more than 25 % over the phone or internet bank request and i have to go to branch office.
For delay in foreclosure letter why should customer be responsible to pay the interest rate because it was delayed by HSBC representative.
Also, Mail clearly suggest that foreclosure can be made over the phone or internet bank request as i had already done for the Top-Up Loan.

~Vijay