HSBC Bank Ltd. — Harassment even after settling the dues 1 years ago.

Dear Sir/Ma'am

I have been facing the problem from last 18months, ever time after 2-3 months HSBC people calls me over phone to settle the cr. card account ( Cr Card no. [protected]) . the problem i have faced is, never have received the Statements in time . during my tenure with the bank ( Which i have discontinued since Sept. 2007.) every time requested over phone to send me the statement of account to make the payment. some time due short of time have made the payment as the figure of O/S given over the phone.
Last statement in year 2007 I was not clear about my o/s amount, have reminder 3-4 time to send the details as i not sure about the expenditure they took 3month to send me the statement.
On receipt of the statement I called the bank and ask for the late charges and Interest amount appearing on my statement As this was not due my fault and was Bank delay to send me the Statement Bank Staff confirmed over the phone that this amount is written off just make the Actual dues. .which is did so. in the Month Of Nov. 2007. After 6 month As normal Practice ai Got the Call from Bank to clear the dues which of 4K plus as cumulative interest over interest and late payment with S. tax. I explained them again the Sequence of Events, In reply they assured me that its banks fault and will be cleared.
This episode was repeated 4-5 times and every time they confirmed me that will cleared soon.
Now From Three days HSBC People Making Calls from[protected], 45023861 to settle the account ASAP, there Language is totally unprofessionally and not ready to check the books of accounts and putting pressure to clear ASAP.

With whole sequence of events hope you can see that beside settling the dues of HSBC Cr. card Bank is Torturing me now.

I need your help in the matter, requesting you to intervene in the matter ASAP.

REGARDS

Pawan Kumar Sharma
17D/401, Vashundhra GhaziaBAD
UP
Ph[protected]