HSBC Bank — Banking Practice & Trust

Address:

Mumbai Suburban, Maharashtra

I am going through intense frustration the way HSBC is handling my Home Loan account, this is since 2007 till date. They just don’t bother to get back on queries like interest and principal paid, each time I have to go through multiple people to get things done. Even HSBC Bandra Manager didn’t help when I submitted complaint letter.

Even my mails to RBI Banking Ombudsman never reverted.

The issues I am facing so far:

1. Absolutely no assistance on my queries regarding loan and investments, none at all – even [protected]@hsbc.co.in is useless

2. Since September 2005, after my loan disbursement, not a single person of HSBC contacted me as a courtesy

3. Various times my bank statements got wrong, HSBC has a major problem with their bank statements (please review their practice) – even after making part payments of my loan amount – my loan outstanding amount was showing the same, I informed them repeatedly but nothing has been done promptly

4. HSBC phone banking has a similar problem – they just don’t know anything about my home loan queries – phone banking people says go to bank and bank says go to phone banking and complaint about

5. My mutual fund investment with HSBC, I get no statements or calls – when I wish to exist from my mutual funds now, the person in charge in unavailable for the last one week – when the market was up – who will responsible for the losses if any?

6. HSBC SmartHome Loan logic no one understands, not even HSBC personal at the bank understands, forget about common people – I have to keep track online to figure this out myself – online they never share how much principle consumer is paying on monthly basis

7. Finally, HSBC is taking consumer on a ride and not doing anything to improve its service

This is crazy!
Sandeep