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[Resolved]  HSBC — late payment fee charges

I am an HSBC Gold credit card holder for the past 5 years and i have been paying the bills promptly without even carrying forward the balance to the subsequent month. I received the statement for the period from 7th May, 2009 to 6 June, 2009 and i was shocked to see that i have been charged late fee of Rs.400/- and finance charges for two months totalling to about Rs.467/-. Despite my prompt payment every month, i have been charged this late fee even though i dropped the cheque, if i remember correct on 25/26.5.2009. The customer executives, when i pointed out this, did not respond properly and they said that they are helpless.

I really fail to understand that the bank has been making unreasonable charges without considering the payment history of the customer and when i requested the customer executive, they were very curt and told me that they cannot do it. This kind of a late fee and finance charges should be levied only to customers who are always in default and i have never been in default so far in any month. This shows the audocity of the HSBC bank officials and how they exploit credit card customers like me. they are virtually cheating the customers and looting them.

i would like to cancel my credit card and i would like to bring this to the notice of highest authorities of the HSBC bank and also the public.

i do not want to even want to thank you before ending this letter and HSBC has built its empire by cheating customers like this.

balaji b n
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Aug 14, 2020
Complaint marked as Resolved 
Complaint comments  3 CommentsShareTweet

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Please allow me to introduce myself my name is Michael Mason-Mahon and I am a shareholder of HSBC Plc. I am based in London yet I am a very regular visitor to India.

I may be able to help you. I can assure you that I will do all that I can to help you. I have been very successful in the people that I have taken up their cases with HSBC.

So if you would like to contact me and, also if you e-mail me your full complaint.

Kind regards
Michael

Mobile: 0044 [protected]
E-mail: [protected]@aol.com

HSBC — Late payment charges

HSBC is charging penalty of Rs. 750 + ST as late payment charges this is being done in connivance with their own cheque collecting agencies (Sky pack Drop Boxes). I dropped a cheque of Rs. 5000/- 6 days prior to the due date but due to deliberate delay in collection of cheque by bank's agency, the penalty was levied. I also suggested the bank to provide a dated receipt of the cheque so dropped in the drop box, this suggestion remains unattended as the bank will loose huge amount which is sucked by the bank as late payment charges. RBI should look into this legalised loot by HSBC and take corrective measures to give some relief to honest card users.

S S Malhotra
Mohali
[protected]@yahoo.co.in
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    Hongkong & Shanghai Banking Corporation [HSBC]
    Customer Care Service
    Customer satisfaction rating
    63%
    Complaints
    1077
    Pending
    0
    Resolved
    676
    Hongkong & Shanghai Banking Corporation [HSBC] Phone
    +91 22 6680 0001
    +91 22 6666 8890
    +91 22 2263 6666
    Hongkong & Shanghai Banking Corporation [HSBC] Address
    52, 60, HSBC India Ltd Building, Mahatma Gandhi Road, Fort, Mumbai, Maharashtra, India - 400001
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