[Resolved] HSBC — late payment fee charges
I am an HSBC Gold credit card holder for the past 5 years and i have been paying the bills promptly without even carrying forward the balance to the subsequent month. I received the statement for the period from 7th May, 2009 to 6 June, 2009 and i was shocked to see that i have been charged late fee of Rs.400/- and finance charges for two months totalling to about Rs.467/-. Despite my prompt payment every month, i have been charged this late fee even though i dropped the cheque, if i remember correct on 25/26.5.2009. The customer executives, when i pointed out this, did not respond properly and they said that they are helpless.
I really fail to understand that the bank has been making unreasonable charges without considering the payment history of the customer and when i requested the customer executive, they were very curt and told me that they cannot do it. This kind of a late fee and finance charges should be levied only to customers who are always in default and i have never been in default so far in any month. This shows the audocity of the HSBC bank officials and how they exploit credit card customers like me. they are virtually cheating the customers and looting them.
i would like to cancel my credit card and i would like to bring this to the notice of highest authorities of the HSBC bank and also the public.
i do not want to even want to thank you before ending this letter and HSBC has built its empire by cheating customers like this.
balaji b n
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Aug 14, 2020Complaint marked as Resolved
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