HSBC — Very bad customer service and cumbersome processes

Dear Sir,

I have HSBC credit card. I had done some purchases around a month back. I dont use credit cards very often. I did not receive any credit card statement whatsoever and when I tried to call the customer care for enquiring about the amount due they dont provide me because I am not through their cumbersome and overly sophisticated verification system. After I provide all my personal information and then they start asking me information like what is the credit limit of your card, what is the amount of last two transactions etc. When I say them that I dont remember these information they tell me that verification process is incomplete and they cannot provide me any information.

Added to this they do not have any email id where I can formally send an email asking them to reveal my amount due information. There is no way I am able to convey them the frustation I am through. Tomorrow after several months if they come back with huge amount that I need to pay then whose fault is it. Definitely not mine!

Is this the new tactics adopted by HSBC to churn out money from its customers? I am frustated by the kind of services provided by HSBC and therefore I recommend no one become a customer for this bank.

Thanks,
Roshan