HSBC — No bills/E-Statement access

Bank does not give statements as it claims I have access to e-statements (which I do not have for the 2nd card) and hence I can't get reimbursement from co. and HSBC has been harrassing me for no fault of mine. Their agents said tauntingly.. go to consumer court why are you still waiting?

Summary:

Sept/Oct 2006
I was sold an add-on card by an HSBC agent which I activated on losing my wallet while on business travel in the US. As the expenses were official, I intentionally did not sign up for e-statement (electronic statements) as with the first card. As I did not receive statement even after a month of my return and needed supporting to file my travel expenses, I called the bank helpline and was told that this would be sent. On repeated phone calls over 3 months, I was told that as I had signed up for e-statement, and I will not be sent a statement but had to log into the site and print one. I logged on to the site but as I had not subscribed for the service for my add-on card, I could not find any statement which I informed the call centre senior most person (a lady) and sent emails with screen shot but no one listened.

2007, 2008
On calling weekly then monthly internals for over a year, I was being sent a summary statement that said this is the outstanding. But not the actual bill for the car with merchant charge and amount as required by the office for reimbursement even though I agreed to pay the charge. A plain paper printout was once delivered to the office which was also not acceptable to the finance dept.

During this period, the bank has been debiting my savings account and has extracted its pound of flesh of over 20,000/- for a charge of just 6,000/-

Repeated calls by collection agents and harassment.

I had written to ombudsman and other point of contacts but nothing has been done.


2009
Somewhere in Aug/Sept of this year one of the agents called to settle this account and I with disgust agreed for a settlement of 1,000/-

Now, I am being sent bills which shows an outstanding of over Rs. 5,000/- and growing with each month.

Please help. I hope the banks do not have a revenue generation strategy of this kind. It will be sad if this is the case.

Thank you for your assistance.

Regards,

Lancy Galbao
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