Dear Consumer Complaints Forum, This is a second complaint i am putting against HSBC. As mentioned earlier, I was being charged on Credit Statements amounts and was being forced to honor payments, where I was not even given a card. When i complained here, HSBC executive acknowledged their fault and rectified. Here again, for last one month, despite registering for Physical Statements on Credit Card, I have not been given the Physical copy. Even the email version doesnt work with Passwrd. In such a case, i have not received the statement in both the forms of the Card Statement that i am entitled to. Yet, the bank executives have ensured i get a harrowing experience by being called by Chennai call centre some 30 time in span of 5 mins. When i spoke to the executive, she confirmed that it was mistakeon HSBC part not to send the statement and they promised it wd be done with an executve this sunday (12th Dec 2010) between 4 pm to 7pm. On sunday morning at 10 am when i was out of the city, i get a call from executive, that he is busy and will come at 11 am. When i told him it was not pssible since i was out of the city, he disconnected and said he will see. Suddenly on Tuesday at 8 pm, the executive lands up at my residence and demands the cheque. He infact states when asked why he didnt turn up on Sunday at Promised time by bank, that "I WAS BUSY AND ON SUNDAY I DONT GET TIME TO DO COLLECTION". HE infact said that I HAVE TO COME DOWN AND GIVE HIM CHEQUE. Since i was alone at home, i refused and he then fought iwth my security guard, asking to let him in my flat. His cell number is [protected]. This morning, 15th Dec, when i was out of the city, again i got around 27 phone calls asking me to pay while acknowledging that bank will take action against the executive. I was again told that i wd have to pay asap. I have requested for sat 9 am as i have to go to a doctor for the whole day, yet they speciied that the person will come at their own convenience. When i questioned that why i am suffering for banks failure of not giving me a statement, iwas told THAT I HAVE TO FIRST PAY AND THEN ASK Questions. Can i pl request people to boycott HSBC credit cards for their completley unprofessional and unruly behaviour. CaN SENIOR HSBC MANAGERS UNDERSTAND WHY IS SUCH TREATMENT BEING METED OUT
Punita Kalra
[protected]@gmail.com
punita.[protected]@gmail.com
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DEAR MANAGER :
WITH REFERENCE COMPLAINT TO THE ABOVE I WOULD LIKE TO COMPLAINT ABOUT THE INCIDENT OCCUR ON YESTERDAY, WHEN I ASK ABOUT OPENING A COMPANY CURRENT ACCOUNT THE ONE GUY CUSTOMER OFFICER TOLD ME THERE HSBC BRANCHES UNABLE TO OPENING A COMPANY CURRENT ACCOUNT WHILST THE ONE GUY WHO WORK AS THE CUSTOMER SERVICE OFFICER SAID NEED TO MAKE A CALL TO ANOTHER BRANCH TO HELP ME OPEN THE COMPANY CURRENT ACCOUNT WITH THROUGH THE PHONE CALL TO GOT THE INFORMATION OF THE OPENING COMPANY CURRENT ACCOUNT REQUIRE .OKAY, SURE, NO PROBLEM .I SAID' .THE ONE LADY WORK IN ANOTHER BRANCH WHO ARE TALK TO ME THROUGH THE PHONE CALL FROM ONE UTAMA DEPARTMENT STORE GROUND FLOOR, THE LADY TALK TO ME WAS WORK AS A CUSTOMER SERVICE OFFICER ALSO IN ANOTHER BRANCH AND SAID THE OPENING COMPANY CURRENT ACCOUNT NEED SUM OF RM10K FOR DEPOSIT BUT CAN'T USE FOR THIS SUM AMOUNT OF MY DEPOSIT RM10K, IF THE ACCOUNT DEPOSIT LESS THAN RM10K I SHOULD TO TOP UP THE AMOUNT INTO MY COMPANY CURRENT ACCOUNT BACK TO BE SAME FIGURE . THIS HEARD LIKE THE BANK FD ( FIX DEPOSIT ) . DOES THE HSBC BANK HAD BEEN CHANGE THE REGULATION FOR OPENING COMPANY CURRENT ACCOUNT ? SO, MAY I TO KNOW HOW DOES THE REGULATION OF FD ( FIX DEPOSIT ) GOING ? PLEASE EXPLAIN AND GIVE CUSTOMER A INFORM .AS A CUSTOMER OF ME WITH HSBC BANK WOULD THOUGHT THAT THE REGULATION AREN'T LOGIC AND TOO MUCH BAD .ANOTHER ONE IS THE GUY THAT I MENTION ON THE ABOVE WHO AS A CUSTOMER SERVICE OFFICER IN HSBC BANK KUALA LUMPUR ONE UTAMA GROUND FLOOR, HE SAID TO ME WHY NOT OPEN A PERSONAL CURRENT ACCOUNT ? I SAID :I WOULD LIKE RUNNING MY OWN BUSINESS WHY YOU GOTTA ASK ME TO OPEN A PERSONAL CURRENT ACCOUNT ALL THE WAY ? SO, HOW CAN CUSTOMER LEAVE THE PROBLEM THEN ?WHO WANNA RESPONSIBLE ON THE CUSTOMER LOOKING FOR IF ANY TROUBLE FROM CUSTOMER GOT ? HOW THE HSBC REGULATION OF THE FACILITY GOING ?I CAN'T UNDERSTOOD FROM THE ACCOUNT REGULATION OF BANKER HSBC BRANCHES ?WHY DOES THE STAFF INTRODUCE ME FOR THIS PLAN ON OPENING A COMPANY CURRENT ACCOUNT ?CONVERSATION BETWEEN OF THE STAFF AND CUSTOMER SHOULD HAVE RECORDED, PLEASE CHECK FOR THIS BANK TREATED TO CUSTOMER, TAKE ACTION NEEDED, IF DIDN'T RECORDED CONVERSATION BETWEEN STAFF AND CUSTOMER, THIS WOULD BE MORE SERIOUS THAN OTHERS, BUT CAN CHECK FROM THE PHONE LIST FOR OUT GOING OF THE BRANCHES AND CAN CHECK FROM THE CCTV DOES HAVE THIS CUSTOMER ENTRY IN THE HSBC BRANCH AND WHO THE CUSTOMER TALKING TO AND ASK THE STAFF WHICH PERSON HE ARE MAKE A RING TO ? WHY DIDN'T CALL TO BRANCH COMPANY OFFICE NUMBER ? THE BANKER PASS THE PHONE TO CUSTOMER TO TALK WITH ANOTHER OFFICER, WHY SOMETIME NO RECORDED BY USING THE COMPANY PHONE TO MAKE OUT GOING CALL TO CUSTOMER OR OTHER BRANCH ? HOW IF CUSTOMER GET CHEATED FROM THE BANK BY STAFF MAKING TROUBLE ? I HOPE WOULDN'T FACE AT THIS PROBLEM AGAINST .SO SORRY FOR THE ABOVE COMPLAIN AND FEEL IS THE ONE'S DISPLEASURE, DISSATISFACTION ABOUT UNRULY SERVICES OF HSBC BANK .
THANK YOU .