[Resolved] HSBC Credit Card — Regarding Closure of Account | |
Dear Sir, I have forwarded this mail to HSBC regarding the closer of My account but not getting any positive replay. got 5 replay from HSBC where they told my to contact their official but when ever i called them the person is not picking my call when i mailed them again they told me that any official from their side will contact me but till date no body i contacted me till date. Regards Rajesh Gogna [protected] ----- Forwarded Message ---- From: HSBC INDIA NET <[protected]@hsbc.co.in> To: Rajesh Gogna <rajesh.[protected]@yahoo.co.in> Sent: Monday, 15 December, 2008 3:44:05 PM Subject: Re: Regarding Closer of Account- (KMM2340752I123L0KM) Dear Mr.Gogna, We refer to your message of 10 December 2008 received through [protected]@hsbc.co.in regarding concerns on your HSBC Credit Card account. This is regarding the feedback for the complaint registration number : [protected]. As per the revert from concerned department (complaint #[protected]), we wish to inform you that the regional manager Mr Anirudha will contact .Further for any clarification we request you to contact the line manager Mohit chopra PH no.[protected]. We trust the above clarifies your concern. If we may be of further assistance, please do not hesitate to send us a message. For an online demo on Internet Banking and more information on our wide range of products and services please visit our web-site www.hsbc.co.in Yours Sincerely, Jayaraman J N Customer Service Executive HSBC India ----- Forwarded Message ---- From: HSBC INDIA NET <[protected]@hsbc.co.in> To: Rajesh Gogna <rajesh.[protected]@yahoo.co.in> Sent: Wednesday, 10 December, 2008 1:20:14 PM Subject: Re: Regarding Closer of Account- (KMM2340751I123L0KM) Dear Mr.Gogna, We refer to your message of 08 December 2008 received through [protected]@hsbc.co.in regarding concerns on your HSBC Credit Card account. We wish to inform that we have once again taken up your issue on the concerned department and raised a complaint for the same. The complaint registration number is .[protected] We request you to quote this number in all your further correspondence regarding this issue. We will revert on the status of the same after Four to Five working days. For an online demo on Internet Banking and more information on our wide range of products and services please visit our web-site www.hsbc.co.in Yours Sincerely, Jayaraman J N Customer Service Executive HSBC India ----- Forwarded Message ---- From: Rajesh Gogna <rajesh.[protected]@yahoo.co.in> To: HSBC INDIA NET <[protected]@hsbc.co.in> Sent: Monday, 8 December, 2008 9:26:26 PM Subject: Re: Regarding Closer of Account- (KMM2318679I123L0KM) I have already called him thrice oncs he said he is driving and today i tried him two times and he disconnected my call. that y i mailed u to call me. I am also i the service sector and i also dont have this much time to call him again and again. if any thing required from my side u can call me.. Again and again i am getting the replay to contact Mr.Anirudh for any Outstanding. Tell Me why should i contact him if there is no oustanding my side. I have recived letter from ur bank only according to which i have paid i dont understand why we are diverting the issue. Why this much time required to close a account where things are cleared like mirror.. The Issue is this after paying the full outstading according to full and final settelment letter from ur bank still i am getting the bills not this that i am have any outstanding. I am complaining that my account not closed yet. So close my account ASAP... My outstanding is cleared according to ur bank policy as i have recived the full and final letter on 14/02/2008 in one installment of Rs-5000/- in one shot whch is paid on the same date... I think things are clear now... Regards Rajesh Gogna [protected] ----- Forwarded Message ---- From: HSBC INDIA NET <[protected]@hsbc.co.in> To: Rajesh Gogna <rajesh.[protected]@yahoo.co.in> Sent: Monday, 8 December, 2008 3:45:46 PM Subject: Re: Regarding Closer of Account- (KMM2318679I123L0KM) Dear Mr. Gogna, We refer to your message of 06 December 2008 received through [protected]@hsbc.co.in regarding concerns on your HSBC Credit Card account. At the outset please accept our sincere apologies for the inconvenience caused to you due to your experience with HSBC. As per the revert from the concerned department with regards to the complain number [protected] we request you to contact 'Mr. Anirudh' at [protected] for any query regarding the outstanding balance in your card account. We thank you for your co-operation. For an online demo on Internet Banking and more information on our wide range of products and services please visit our web-site www.hsbc.co.in Yours Sincerely, Rebeca Rizwan Customer Service Executive HSBC India ----- Forwarded Message ---- From: Rajesh Gogna <rajesh.[protected]@yahoo.co.in> To: HSBC INDIA NET <[protected]@hsbc.co.in> Sent: Saturday, 6 December, 2008 8:25:56 PM Subject: Re: Regarding Closer of Account- (KMM2241052I123L0KM) Dear Susmita, This complaint is pending from Friday, 14 November, 2008. kindly send your comment on mail from ur concern department regarding this case... If anybody wants to contact me he or she can call me at my given no.. Regards Rajesh Gogna [protected] ----- Forwarded Message ---- From: HSBC INDIA NET <[protected]@hsbc.co.in> To: Rajesh Gogna <rajesh.[protected]@yahoo.co.in> Sent: Saturday, 29 November, 2008 2:02:58 PM Subject: Re: Regarding Closer of Account- (KMM2241052I123L0KM) Dear Mr Gogna We refer to your message of 27 November 2008 received through [protected]@hsbc.co.in regarding concerns on your HSBC Credit Card account. Since you have not yet been contacted by our representatives, we would request you to contact 'Mr. Anirudh' at [protected] for any query regarding the outstanding balance in your card account. Solicit your cooperation on the above. For an online demo on Internet Banking and more information on our wide range of products and services please visit our web-site www.hsbc.co.in Yours Sincerely Susmita Das Customer Service Executive HSBC India ----- Forwarded Message ---- From: Rajesh Gogna <rajesh.[protected]@yahoo.co.in> To: HSBC INDIA NET <[protected]@hsbc.co.in> Sent: Thursday, 27 November, 2008 10:22:58 PM Subject: Re: Regarding Closer of Account-[protected] (KMM2194930I123L0KM) Any update Tanmoy... Its been 3 days now Regards Rajesh Gogna [protected] From: HSBC INDIA NET <[protected]@hsbc.co.in> To: Rajesh Gogna <rajesh.[protected]@yahoo.co.in> Sent: Monday, 24 November, 2008 3:11:45 PM Subject: Re: Regarding Closer of Account-[protected] (KMM2194930I123L0KM) Dear Mr Gogna We wish to inform you that as per the revert from the concern department we will revert to you after one day, you will get a call back from our end. Also you can liase with Mr Anirudh at [protected] regarding outstanding on your HSBC credit card. For an online demo on Internet Banking and more information on our wide range of products and services please visit our web-site www.hsbc.co.in Yours Sincerely Tanmoy Goswami Customer Service Executive HSBC India ----- Forwarded Message ---- From: Rajesh Gogna <rajesh.[protected]@yahoo.co.in> To: HSBC INDIA NET <[protected]@hsbc.co.in> Sent: Friday, 21 November, 2008 9:11:20 PM Subject: Re: Regarding Closer of Account-[protected] (KMM2117373I123L0KM) Dear Mr.Tanmoy Any Progress.. Regards Rajesh Gogna [protected] ----- Forwarded Message ---- From: HSBC INDIA NET <[protected]@hsbc.co.in> To: rajesh.[protected]@yahoo.co.in Sent: Sunday, 16 November, 2008 7:59:02 PM Subject: Re: Regarding Closer of Account-[protected] (KMM2117373I123L0KM) Dear Mr Gogna We refer to your message of 15 November 2008 received through [protected]@hsbc.co.in regarding concerns on your HSBC Credit Card account. We acknowledge receipt of your complaint and have registered the same under feedback no [protected]. Please allow us 4 to 5 working days to investigate the matter conclusively by when a final response would be shared with you. We fully appreciate that you would like this matter resolved as soon as possible. HSBC is committed to serving the best interests of all our customers. In view of this, we have put rigorous complaints handling service standards in place for handling any complaints fairly and speedily. For an online demo on Internet Banking and more information on our wide range of products and services please visit our web-site www.hsbc.co.in Yours Sincerely Tanmoy Goswami Customer Service Executive HSBC India ----- Forwarded Message ---- From: Rajesh Gogna <rajesh.[protected]@yahoo.co.in> To: [protected]@hsbc.co.in Sent: Friday, 14 November, 2008 10:20:03 PM Subject: Regarding Closer of Account-[protected] Dear Sir, Madam My credit Card No was [protected] i have setteled my account by getting ur Full and final settelment letter attached with this mail with letter no-REF#FFS/NI/LUD/NWO/CPD1/PM on 14/02/2008 by paying Rs-5000/- as mentioned in the given settelment letter on the same date via cheque no-042334 recipt for the same attached too. Issue: Till date i am reciving the bills of this credit card. regarding this when ever i went to the bank at Ferozgandhi market Ludhiana they told me to call at call center and evey time call center executives gave me the no of collection office at chandigarh. when i call there they told me that they dont have any information regarding this card no. But some days before i got the call from ur delhi collection office and they were asking for the payment. I have given them the same information regarding this card now i would request u to close my account as i am getting the bills of this credit card month on month.. For any clarification u can call me at My No-[protected] Looking forward for your quick reply.. Regards Rajesh Gogna [protected] Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 6 Comments | |
Comments
Ms.Sathya Srinivasan, Nodal MOST URGENT
Nodal Officer, HSBC Corp. Ltd.
No.96, Dr. Radhakrishnan Salai,
Mylapore, Chennai-600004.
I sent to you my greviences via my letter dated 11.2.09 on 12th/13th of this month with a copy endorsed to Sh.K.C.Mahesh, Manager, Credit Card Services, Ambai House, Anna Salai, Chennai; but so far neither I have received any reply either from your office or office of sh. K.C.Mashesh; nor my greviences have been attended to by your customer care centr inspite of repeated calls to them. Poor response by your customer care centre towards my repeated calls has been deailed in my said letter dated 11.2.09.
The above attitude of officials of a bank like HSBC towards its old & valuable customer is not desirable. I request & solicit for a telephonic call on my mobile [protected] from you immediately.
Sincerely,
(D.K.Bindra)
Credit Card No.: [protected].
Mobile : [protected].
Nodal Officer, HSBC Corp. Ltd.
No.96, Dr. Radhakrishnan Salai,
Mylapore, Chennai-600004.
I sent to you my greviences via my letter dated 11.2.09 on 12th/13th of this month with a copy endorsed to Sh.K.C.Mahesh, Manager, Credit Card Services, Ambai House, Anna Salai, Chennai; but so far neither I have received any reply either from your office or office of sh. K.C.Mashesh; nor my greviences have been attended to by your customer care centr inspite of repeated calls to them. Poor response by your customer care centre towards my repeated calls has been deailed in my said letter dated 11.2.09.
The above attitude of officials of a bank like HSBC towards its old & valuable customer is not desirable. I request & solicit for a telephonic call on my mobile [protected] from you immediately.
Sincerely,
(D.K.Bindra)
Credit Card No.: [protected].
Mobile : [protected].
13.03.09.
DEAR SIRS,
ATTITUDE OF HSBC TOWARDS CUSTOMERS' COMPLIAINTS IS MOST CALLOUS & UNDESIRABLE, AS IS EVIDENT FROM THE FACT THAT MY COMPLAINT DATED 11.2.09 HAS NOT BEEN EVEN ACKOWLEDGED TILL DATE, INSPITE OF CONVEYING MY COMMENTS TWICE. ONLY GOD/HSBC KNOWS ABOUT ITS FATE.
SHOULD IT BE PRESUMED THAT HSBC IS TOTALLLY DEAF AND DUMB?
THE LETTER IS BEING WRITTEN IN CAPITAL LETTERS SO THAT IT COMES TO THE NOTICE OF THE CONCERNED STAFF OF HSBC.
D.K.BINDRA
DEAR SIRS,
ATTITUDE OF HSBC TOWARDS CUSTOMERS' COMPLIAINTS IS MOST CALLOUS & UNDESIRABLE, AS IS EVIDENT FROM THE FACT THAT MY COMPLAINT DATED 11.2.09 HAS NOT BEEN EVEN ACKOWLEDGED TILL DATE, INSPITE OF CONVEYING MY COMMENTS TWICE. ONLY GOD/HSBC KNOWS ABOUT ITS FATE.
SHOULD IT BE PRESUMED THAT HSBC IS TOTALLLY DEAF AND DUMB?
THE LETTER IS BEING WRITTEN IN CAPITAL LETTERS SO THAT IT COMES TO THE NOTICE OF THE CONCERNED STAFF OF HSBC.
D.K.BINDRA
Even am facing the same problem. It seems the Customer care department of HSBC is for name sake & never bothers about the customers. Within my Company (World Leader in IT) i posted a small blog & was surprised to get 78 people (within 3 days) responses having similar problem with HSBC. We are planning to take a joint action against HSBC's harrassment.
Mr Bindra, we would like you to be a part of it.
Mr Bindra, we would like you to be a part of it.
I HAVE GIVEN MY CANCELLATION LETTER IN KANNADA AS PER HSBC CUSTOMER CARE GUIDENCE I BROKE CREDIT CARD BEARING NO [protected] IN TO PIECES AND PUT IT IN TO THE ATM OF GANDHIBAZAR ATM
NOT YET RECEIVED THE CANCELLATION LETTER FROM HSBC. HSBC GUEYS DAILING CALLING ME HARRASING ME THEY TOLD SENT IT IN ENGLISH THEY GAVE SOME EMAIL ADRESS BUT I TRIED YESTERDAY TO SENT IT SHOWS THAT HOST NOT FIND THEY GAVE WRONG EMAIL ID I THINK .I SPOKE SO MANY TIMES WITH THE HSBC CUSTOMER CARE THAT TATA-AIG PERSON DEBITED THE AMOUNT FOR THE CANCELLED POLICY BUT I TOLD THEM RECTIFIED IT THIS PROBLEM NEITHER SOLVED BY THE TATA -AIG NOR HSBC .HSBC PERSON THEY FORCED ME PAY AMOUNT FOR THE CANCELLED POLICY BEARING NO BTM[protected]
NOT YET RECEIVED THE CANCELLATION LETTER FROM HSBC. HSBC GUEYS DAILING CALLING ME HARRASING ME THEY TOLD SENT IT IN ENGLISH THEY GAVE SOME EMAIL ADRESS BUT I TRIED YESTERDAY TO SENT IT SHOWS THAT HOST NOT FIND THEY GAVE WRONG EMAIL ID I THINK .I SPOKE SO MANY TIMES WITH THE HSBC CUSTOMER CARE THAT TATA-AIG PERSON DEBITED THE AMOUNT FOR THE CANCELLED POLICY BUT I TOLD THEM RECTIFIED IT THIS PROBLEM NEITHER SOLVED BY THE TATA -AIG NOR HSBC .HSBC PERSON THEY FORCED ME PAY AMOUNT FOR THE CANCELLED POLICY BEARING NO BTM[protected]
I HAVE GIVEN MY CANCELLATION LETTER IN KANNADA AS PER HSBC CUSTOMER CARE GUIDENCE I BROKE CREDIT CARD BEARING NO [protected] IN TO PIECES AND PUT IT IN TO THE ATM OF GANDHIBAZAR ATM
NOT YET RECEIVED THE CANCELLATION LETTER FROM HSBC. HSBC GUEYS DAILING CALLING ME HARRASING ME THEY TOLD SENT IT IN ENGLISH THEY GAVE SOME EMAIL ADRESS BUT I TRIED YESTERDAY TO SENT IT SHOWS THAT HOST NOT FIND THEY GAVE WRONG EMAIL ID I THINK .I SPOKE SO MANY TIMES WITH THE HSBC CUSTOMER CARE THAT TATA-AIG PERSON DEBITED THE AMOUNT FOR THE CANCELLED POLICY BUT I TOLD THEM RECTIFIED IT THIS PROBLEM NEITHER SOLVED BY THE TATA -AIG NOR HSBC .HSBC PERSON THEY FORCED ME PAY AMOUNT FOR THE CANCELLED POLICY BEARING NO BTM[protected]
please contact this no [protected]
NOT YET RECEIVED THE CANCELLATION LETTER FROM HSBC. HSBC GUEYS DAILING CALLING ME HARRASING ME THEY TOLD SENT IT IN ENGLISH THEY GAVE SOME EMAIL ADRESS BUT I TRIED YESTERDAY TO SENT IT SHOWS THAT HOST NOT FIND THEY GAVE WRONG EMAIL ID I THINK .I SPOKE SO MANY TIMES WITH THE HSBC CUSTOMER CARE THAT TATA-AIG PERSON DEBITED THE AMOUNT FOR THE CANCELLED POLICY BUT I TOLD THEM RECTIFIED IT THIS PROBLEM NEITHER SOLVED BY THE TATA -AIG NOR HSBC .HSBC PERSON THEY FORCED ME PAY AMOUNT FOR THE CANCELLED POLICY BEARING NO BTM[protected]
please contact this no [protected]
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till the date i din, t get the atm pin no for my credit card, i have alredy complain at ur cc for several time
i[censored] dint take a action for this, i just cancell my card simply.
so pls kindly take the action for my atm pin no.