[Resolved]  HSBC Credit Card — Problem with HSBC Credit Recovery Deptt.

Hi,

I am having some trouble with the HSBC Credit Card recovery deptt (Infovision). I got a call asking for payment of an amount due for Rs. 10, 000 on my HSBC Credit Card. When i asked for the details of my account as to what has been levied upon me for which i need to pay back, there is no information on it. They just say that i need to pay an amount of Rs. 10, 000 to the HSBC bank.

Initially, on Feb'09, they called me, and asked to settle an amount of Rs. 10, 000 on my Credit Card, and after quite a bit of talk they settled it for Rs. 4, 400. I paid this amount, and after a month (Mar'09), i again get a call saying that there is still a debt of Rs. 10, 000 pending on the same card. When i explain to him that i have already settled it at an amount of Rs. 4, 400 as suggessted by their Customer Care (HSBC - Infovision), they are not ready to accept it. On asking for the details of the credit card purchases, they just put a big 'NO' on it. When giving them the receipt number of the payment done, they say that i need to pay an amount of Rs. 7, 000 now (It sounded strange, as they were not having the details of my account and the amount i paid until i informed them).

Moreover, this card was with me around one and a half year back (Oct'07), and before closing it, i had paid the amount and asked for closing. HSBC did not close it, and i never received any communication on it (through e-mails or phone or letters) and now suddenly after one and half year they come back on it. I am confused what to do, as settling with the rest amount (i.e. Rs 7, 000) is not making much sense until i know what was it that was left and why i was not communicated before through mails on this and when they have already asked me to settle it before for Rs. 4, 400, then why they are coming back on it after a month. If this is the case, then i'll keep continuing to pay them without any details of what i am paying for.

Please help me regarding this as to what action should i take up on this.