[Resolved] HSBC Credit Card — The bank has putted hiden/Anual charges on my card while they told me that its a tolly free card with out any charges

Hongkong & Shanghai Banking Corporation [HSBC]

[Resolved] HSBC Credit Card — The bank has putted hiden/Anual charges on my card while they told me that its a tolly free card with out any charges

S Samarendra Prasad Biswal from Delhi, Delhi

Dear Sir, My card no is [protected].When the card was issued to me the bank told me it was free of cost.but after one year they charged me some annual fee i called to the customer care of HSBC BANK and ask then to cancel my card.But they told me my card is totally free upto 2015 and request me to continue with the card .But 6 month back they send me a statement with some annual charges post on it. Same thing again i told to the customercare.But Every month they started to send me the charges with late fees. currently the amount is some arround 3300 and they issue me a leeter saying taht the recover agent comes to be to coolect the amount.Kindly suggest me what to do. Was this information helpful? No (0) Yes (0)
Aug 14, 2020 Complaint marked as Resolved
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Comments

indiguns

from Mumbai, Maharashtra

Recently I signed up for a NO-Fee Card (HSBC Gold: last 4 digits 8677). A scan of the pricing Table from the form clearly shows. the NO-Fee condition (Nil Annual Fee & NIL Renewal Fee).

However, when I received the card, I was shocked to see that I will be charged Rs. 2000 as Annual fee. When I called up the Customer Card center, I was told that HSBC does not give out any NO-fee cards, and that I will be charged the Fee as detailed in the information received today. Frustrated with the Agent (Divya: Emp Code[protected], when I asked to speak with the Manager, it took more than 20 minutes on the call before I refused to continue waiting, gave the agent my contact details, and requested to be contacted by the Manager.

I have decided to not activate the card unless I have written information from the authorized personnel confirming the ZERO Fee. More so, I think a deplorable attempt like this to defraud the customers of their monies must be condemned, especially if it forms a part of a system.