HSBC Credit Card — Have put unwanted charges without sending Mothly Credit Card Statement to my Home address

Hi,
I did two transaction on my HSBC Credit card No: [protected] of amount during Oct 2006 Rs:12000 which i had paid full amount next month only and Rs:9000 during 2007 which i took an TataAIG accidental insurance for 12 months EMI. I was not even send monthly credit card bill statements to my given address. I also went to HSBC bank at MG road in Banglore to give complaint about not getting bill to home address and to my personal mail id, but they did not take care. Between march-april 2008 i got a credit card bill statement (After 2 years) saying that i have to pay an amount of around Rs 13000. I also told the Customer care people that whaterever transaction i have done i have paid all amount, but they are not ready to listen. They are telling that whatever the system is showing that only we will consider. . Every 6 months some guy will call and tell to pay, when i tell him to settle will low amount of 3000, then he will not come back. This is happening from last one and half year. I even told those guys that I did not get monthly bill statements, but they are not agreeing and telling that if i will not pay full amount, in future i will not get loans from any Banks.
I feel many people are facing such type of situation and banks are looting like anything without even informed. I request you please look into these issue and file complaint against HSBC bank for not sending credit card bills on time and charging with heavy amount .

Regards
Pradeep maharana
#1052, M.C.Layout, 4 main , Vijaynagar, Banglore-60
Card No:[protected]