[Resolved]  HSBC Credit Card — delayed credit card delivery

Hi! Have you received your card already? I have the same sentiments too. Actually, I got a text from them last 10June that the application was approved and to wait for 10banking days for delivery. It's almost 2months later, and I still haven't received my card and everytime I ask for an explanation, they give me different ones from can't locate billing address, recipient restriction, no further instructions for address relocation, etc., it even came to a point when THREE CSRs couldn't answer my queries anymore. Not that I'm in desperate need of the credit card, but 45 banking days of waiting is just wrong and unreasonable. This is a problem so serious HSBC should start resolving it.

I have the same experience with HSBC. It has been two months since i was approved yet my credit card has remained undelivered. I even set up a scheduled dispatch with their CSR twice to no avail. Whenever I e-mailed them for follow up they only say its on transit. Even my last e-mail asking them to just have my credit card canceled was replied with "Your credit card is in transit please wait 10-15 banking days..."
These incidents show that they don't have the capacity to provide a good customer service because to not even effectively addressed a courier incapability to deliver the credit card in the appointed time for two times reflects a failure in your customer relations.

i have the same problem, my credit card application was approved last oct.25, i was advice to wait for 10 banking days as well, but my credit card had not been delivered yet..