Hongkong & Shanghai Banking Corporation [HSBC]

[Resolved] HSBC Credit Card — Credit Card Payment

Somnath Banerjee

from Pune, Maharashtra

Address:

South Delhi, Delhi

Dear Sir,

HSBC issued me one CC. - [protected]

On 30th November 2009, I received a message from HSBC bank (Credit Card division). I need to clear a Total payment 2769 Rs ,then I ask bank, about the details and how this amount come and I told them let me know where I spend this amount. I called to the phone banking officer not less than 30 times (every time they lesson the problem for 20 minutes discussed with their senior and then disconnected the lines).At present the bank has referred the case to a recovery agent. During last 2 months the agent every day calls me 20-30 times he shouted on me and asked for the money. He has no record he is not ready to lesson my argument. Due to so many telephone calls I am losing my mental piece.

Then I decided to settle this amount and ask the recovery agent, how much I should pay to settle the problem. Then they ask for 2000 Rs to settle this. I had paid this amount to collection firm name SERCO and the name of the agent is Mukesh Singh. I ask for settlement letter, and then he told me that I will receive in coming few days. After that I neither I receive any letter from bank or receive calls from this Agent.

But day before yesterday, I was shocked when I received a call from different Agent and asking for same amount. I try log complain to(Recovery Agent) HSBC Bank, but they denies to log a complained.

I had a Receipt (CPD[protected] with me of 2000 Rs paid to agent and I also get SMS from bank about the Rs paid by me.

Please help me what I should do.

Thanking you.

Yours faithfully
Somnath Banerjee

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Aug 14, 2020

Complaint marked as Resolved

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Comments

Pranab Roy

from Delhi, Delhi

Sub : Credit Card Payment, HSBC Gold Card No.-[protected] and Credit Card No.-[protected]

Dear Sir,

HSBC issued me two CC.- [protected] & [protected]. In October 1st 2007 my wife deposited an amount of Rs.5700/, Chq No.-672919(BOB), in favour of 5164 instead of 6315. I requested the bank to transfer the amount of Rs.5, 700/- to CC No. 6315 and to cancel the card no.-5164 which is creating confusion to us. But at the time of transferring the money HSBC deducted Rs.3240/ renewal charges of CC-5164 (for the card which I have never used) & transferred Rs.2086/-leaving an balance of Rs373/ at my Credit Card a/c 5164. I requested to HSBC to reverse the charges and to transfer the full amount to CC No-6315. In response to my letter Miss Jeyalakshmi-CSO reversed the annual charges through her letter dated January 8, 2008 (copy attached) and also advised me to contact with their phone banking Officer. I contacted with the phone banking officer several times but they have denied to reverse the same. Since then I have written to the bank several times and called to the phone banking officer not less than 30 times (every time they lesson the problem for 20 minutes discussed with their senior and then disconnected the lines). At present the bank has referred the case to a recovery agent. During last 2 months the agent every day calls me 20-30 times he shouted on me and asked for the money. He has no record he is not ready to lesson my argument. Due to so many telephone calls I am losing my mental piece. HSBC has black listed me and due to which other banks are denying to sanction me loans also. I request you to compel HSBC to settle my CC Account No.-6315 by transfering Rs.3613/- from my other Credit Card A/c and to stop the harrassment by the Recovery Agent.

Thanking you.

Yours faithfully

Pranab Roy
30.07.2009