[Resolved]  HSBC — Credit Card Terms & Conditions FRAUD

Recently I signed up for a NO-Fee Card (HSBC Gold: last 4 digits 8677). A scan of the pricing Table from the form follows. As is clearly evident from the image, I signed up on a NO-Fee condition (Nil Annual Fee & NIL Renewal Fee).

However, when I received the card, I was shocked to see that I will be charged Rs. 2000 as Annual fee. When I called up the Customer Card center, I was told that HSBC does NOT give out any NO-fee cards, and that I WILL be charged the Fee as detailed in the information received today (THANK GOD I DISTRUSTED HSBC and read ALL the terms & COnditions AGAIN). Frustrated with the Agent (Divya), when I asked to speak with the Manager, it took more than 20 minutes on the call before I refused to continue waiting, gave the agent my contact details, and requested to be contacted by the Manager.

The Customer Service clearly seems to deem their time to be MORE VALUABLE than their customers.

I have decided to not activate the card unless I have written information from the authorized personnel confirming the ZERO Fee. More so, I think a deplorable attempt like this to defraud the customers of their monies must be condemned, especially if it forms a part of THEIR system.