[Resolved]  HSBC Home Loan — horrible service

I took 35 lakhs, smart home loan account for 180 months, within 36 months i almost cleared 30 lakhs, and requested to chnage the EMI instead of Tenure of the loan (everything was done in writing), the bank was still forcing me to pay the old EMI, they were not ready to change the tenure, when i didn't paid the EMI for two months ( it was calculated on the basis of old tenure), they started sending goons to my place, i said ok i don't mind paying the EMI as per old calulations, but in that case bank should not charge me the pre closure amount (@ 2%), some person By name of Raj infact told me ok will not charge any pre closure amount if i pay the full amount, which i agreed since i didn't wanted to get harrased by the goons, but even after paying the full amount in cash with preclosure amount, the bank is not releasing the papers, and infact they are charging me intrest on the overall loan amount????????????????
AND TO ADD SALT TO INJURY, I AM ONE OF THE PREMIERE CLINTE OF THE BANK.